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Kim Andreasson Managing Director DAKA advisory AB

Measuring E-Government. Bahrain International eGovernment Forum Kingdom of Bahrain 8-10 April 2013. Kim Andreasson Managing Director DAKA advisory AB. Today’s presentation. Current e-government measurement Trends, the need to measure them, and today’s challenges

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Kim Andreasson Managing Director DAKA advisory AB

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  1. Measuring E-Government Bahrain International eGovernment Forum Kingdom of Bahrain 8-10 April 2013 Kim Andreasson Managing Director DAKA advisory AB

  2. Today’s presentation • Current e-government measurement • Trends, the need to measure them, and today’s challenges • Enhancing measurement, including its applicability at all levels

  3. Benchmarking the information society • ICTs contribute strongly to economic growth and better social outcomes • Benchmarking the information society is important in order for policy-makers to understand the factors behind it and how to achieve improved outcomes from additional investment

  4. Measuring e-government globally • Benchmarking global e-government development since 2003 to “inform and improve the understanding of policy makers’ choices to shape their e-government programs” (UN 2004) • The survey measures “the willingness and capacity of countries to use online and mobile technology in the execution of government functions” (UN 2010)

  5. Current approaches • Tools: • Desk research • Interviews • Surveys • Methods: Supply-side measurement, evaluation of defined websites or interviews with people, and binary or specific questions, i.e. do features exist or not, and best practices

  6. Rethinking measurement • In light of e-government trends, there is a need to enhance measurement driven in part by progress http://www.archive.org

  7. Trends in e-government • A focus on improving usage • Mobile government (m-government or m-gov) • Open government data • Cloud computing, trust and security • Back to where we started: performance and objectives

  8. A focus on improving usage • There is a gap between the availability of services (supply) and use of them (demand) • A new digital divide: Even in advanced countries, few people use e-government, despite the rising number of Internet users • The role of social media

  9. Mobile government (m-gov) • An opportunity to leapfrog • An opportunity to improve service delivery • Not only mobile phones but increasingly all mobile devices, e.g. tablets

  10. Open government data • Open government as in accountability and transparency • Open data as in mash-ups and providing users with the ability to use the data Open Data: The bigger picture This site makes public government data accessible to the people of Kenya. High quality national census data, government expenditure, parliamentary proceedings and public service locations are just a taste of what's to come. There's something for everyone: maps to start exploring, interactive charts and tables for a deeper understanding, and raw data for technical users to build their own apps and analyses. Our information is a national asset, and it's time it was shared: this data is key to improving transparency; unlocking social and economic value; and building Government 2.0 in Kenya.

  11. Cloud computing, trust and security • An increase in usage means an increase in dependency, especially with new ICTs • Politically motivated threats:cyber warfare, cyber terrorism, espionage and hacktivism • Non-politically motivated threats:typically financially motivated, such as cyber crime, intellectual property theft, and fraud, but also hacking for fun • Attacks can also compromise trust in e-government

  12. Back to where we started: performance and objectives • There is an increasing focus on e-government performance and how it is connected to broader development objectives • Several international benchmarks cite the need for revision to reflect trends while retaining their core strengths

  13. Steps towards an enhanced measurement framework moving forward • Collaborate and cooperate with users and stakeholders alike • Capture new trends that affect users • Increase transparency and engage users through data visualizationand crowdsourcing • Have the suppliers supply the dataand offer self-assessment tools • Automate and innovative, suchas the use of web crawlers • From websites to search tools and mobility • Link measurement to performance and development objectives

  14. Measuring e-government at all levels • Compared with just a decade ago, there has been significant progress in expanding e-government and in measuring it • Yet, there is still a demand for better measurement in order to capture new trends and give local policy-makers and public sector managers the equivalent data, tools and benchmarks available at the national level • Information and services are available at all levels, as should accountability and transparency, and the need to link them all to broader development goals • Every case is different, yet fundamentally the same

  15. Thank you www.DAKAADVISORY.com

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