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General Managers Overview of Members Survey

General Managers Overview of Members Survey.

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General Managers Overview of Members Survey

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  1. General Managers Overview of Members Survey I would like to thank all of the members who took part in this year’s survey, with a return rate of over 23% which gives us a really good overview of how we are doing. The results have shown an overall improvement on last year which is very encouraging. All the results and suggestions have been reviewed with the team and we have used this feedback to help us really focus on the key areas which are of importance to our members. The percentage of response came from the following sections:

  2. The Pro Shop The overall view felt by the members was the team in the pro shop were very friendly, approachable and offered a good service considering the size of the area .

  3. Competitions and Handicaps The feedback received in general was very positive in this area a number of members were very appreciative of the work done by the Handicap Secretary John Cooper .

  4. The Golf Course and Greenkeeping This is an area that whilst we have shown an overall improvement in we will continue to strive to ensure we deliver a great golf course.

  5. Food and Beverage The majority of members have noticed a marked improvement in the general overall standards of the food and beverage department in the past year.

  6. Online Booking System We have received a number of very positive comments regarding the new online booking system , we appreciate the system isn't ideal for everyone and are continually looking at ways of how we can improve things.

  7. Summary We are committed to ensuring the club continues to go from strength to strength in 2013 with a real focus on delivering a great golf course with food and service to match allowing you to enjoy the very best value from your membership. Once again thank you for taking the time to participate in this year’s survey if you wish to discuss any of the points you have raised on an individual basis then please feel free to contact me at the club on 01923711400or or on email at: batchworthpark-manager@crown-golf.co.uk

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