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May 2013 BC Transit

Online Communications upgrade project . May 2013 BC Transit. Web 2.0. BC Transit will become a “web-first” organization over the next 3-5 years. What does this mean for our customers and stakeholders? Developing forwards NOT backwards. Online Communications Upgrade.

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May 2013 BC Transit

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  1. Online Communications upgrade project May 2013BC Transit

  2. Web 2.0 • BC Transit will become a “web-first” organization over the next 3-5 years. • What does this mean for our customers and stakeholders? • Developing forwards NOT backwards.

  3. Online Communications Upgrade • Why are we starting with online communications? • Sharing our information. • Moving forward with the right foundation and infrastructure in place.

  4. What would MK do?

  5. Project Scope • Redesigning the website for our customers. • Developing an Intranet for our employees. • Developing an Extranet for our partners and external stakeholders. • Positioning BC Transit for the future.

  6. The Customer Experience • We should always be working to improve our customer experience. • The best source for accessible BC Transit info should be BC Transit. • Over time we should be able to improve our customer experience to continually engage and provide our customers with what they need from our online presence.

  7. Looking Forward • Focus on the customer and stakeholders – no matter how technical things might get we will not lose sight of our audience. • Increased openness and transparency.

  8. BC Transit … so far…

  9. First Task: Sign Up!! http://bct-participate.yellowpencil.com:7777/webcenter/spaces/BCTParticipate/ or… http://goo.gl/vTwws

  10. Oracle and Yellow Pencil +

  11. WebCenter Sites

  12. WebCenter Sites

  13. WebCenter Sites

  14. WebCenter Sites

  15. WebCenter Portal and Social

  16. WebCenter Portal and Social

  17. WebCenter Portal and Social

  18. WebCenter Content

  19. Capabilities

  20. Yellow Pencil Process Today

  21. Responsive Web Design

  22. Audit our Content

  23. How do we fix content?

  24. Analyze our Audience

  25. Audit similar organizations

  26. Recommendations We looked at: Visit London, Washington Metro Transit Authority, Bay Area Rapid Transit • Organize content by user task • Provide open data • Be concise • Plan for the small screen • Give help

  27. Recommendations

  28. Recommendations

  29. Recommendations

  30. Recommendations

  31. Highly Usable Tools • We are planning to deploy an extremely usable, location-aware, responsive platform powered by tools and templates that real people can use to update content. • We are planning to deploy pilot projects for social, collaborative, online tools for staff Intranet and stakeholder Extranet. We want to learn what will make your work easier.

  32. Highly Usable Tools

  33. Highly Usable Tools

  34. Next Steps Fall 2014 June September

  35. Questions? Paul and Maureen

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