1 / 4

Why Managers Often Fail to Listen

Why Managers Often Fail to Listen. • Overassertiveness • Mental competition • Assumptions about the speaker • Assumptions about the situation • Laziness. Types of Listening. • Passive • Attentive • Interactive • Empathetic. Strategies for Listening. • Listen to the whole message

zarifa
Download Presentation

Why Managers Often Fail to Listen

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Why Managers Often Fail to Listen • Overassertiveness • Mental competition • Assumptions about the speaker • Assumptions about the situation • Laziness

  2. Types of Listening • Passive • Attentive • Interactive • Empathetic

  3. Strategies for Listening • Listen to the whole message • Listen for factual information • Listen for feelings • Give the speaker signs of interest and understanding

  4. When listening for feelings,pay attention to: • Tone of voice • Facial expressions • Gestures and posture • Eye movement and eye contact • Pace of speaking • Indications of nervousness, excitement, depression, or other emotional states

More Related