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BUREAU VERITAS

BUREAU VERITAS. " Best Practices Workshop of Distribution Heads" being organized at the initiative of Ministry of Power on AT 27th January 2004. 1 > INTRODUCTION TO BUREAU VERITAS & BVQI. SUMMARY. 2 > OVERVIEW OF ISO 9001:2000.

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BUREAU VERITAS

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  1. BUREAU VERITAS "Best Practices Workshop of Distribution Heads" being organized at the initiative of Ministry of Power on AT 27th January 2004

  2. 1 >INTRODUCTION TO BUREAU VERITAS & BVQI SUMMARY 2 >OVERVIEW OF ISO 9001:2000 3 >BENEFITS OF CERTIFICATION 4 >IMPLEMENTATION OF ISO 9001: 2000 5 >CONCLUSION

  3. 1 INTRODUCTION TO BUREAU VERITAS >

  4. INTRODUCTION TO BUREAU VERITAS 1

  5. INTRODUCTION TO BUREAU VERITAS--OUR MISSION 1 • Deliver economic value (increased performance, reduced risk) to our clients through effective quality, health and safety, and environment management of their assets, projects, products and systems.

  6. INTRODUCTION TO BUREAU VERITAS-- OUR CORE VALUES 1 CORPORATE GOVERNANCE • Integrity • Independence • Impartiality • Respect for others

  7. INTRODUCTION TO BUREAU VERITAS--HISTORICAL HIGHLIGHTS E BUSINESS CONSUMER GOODS CERTIFICATION INTERNATIONAL TRADE BUILDING AERONAUTICS INDUSTRY MARINE 1828 1910 1922 1929 1984 1988 1998 2000 1 CORPORATE GOVERNANCE

  8. INTRODUCTION TO BUREAU VERITAS--THREE AREAS OF EXPERTISE 1 OUR BUSINESS • Conformity and Certification • From design review to testing, inspection and analysis.Issue of certificates, marks, labels and reports • An undisputed world leader • Consultancy and Training • Quality, Health, Safety, Environment.Reference standards and performance indicators • High level of technicality and quality • Outsourcing • Total or partial management of customers ’ QHSE functions • The reliability of a true long- term partner

  9. INTRODUCTION TO BUREAU VERITAS GLOBAL LEADERWITH LOCAL APPROACH BVQI operates from dedicated offices located in 45 countries

  10. INTRODUCTION TO BUREAU VERITAS Accreditation bodies Accreditation ISO/IEC Guide 62 EN 45012 Product Certification bodies Certification ISO 9001 etc. Organisations

  11. ACCREDIATIONS– BVQI HAVE OVER 27 ACCREDIATIONS CREDIBILITY !

  12. BVQI CREDENTIALS • INTERNATIONAL NETWORK • GLOBAL SERVICE • LOCAL EXPERT KNOWLEDGE • ACCREDITATION – CREDIBILITY • HIGHLY QUALIFIED AUDITORS • EXPERIENCE IN ALL SEGMENTS OF THE INDUSTRIES

  13. SOME OF OUR CLIENTS…. India • ABB • ALCATEL • ALSTOM • AMERICAN DRY FRUITS • ARVIND GROUP • BAJAJ AUTO • BAX GLOBAL • BEML • BHEL • BPCL • BOMBAY DYEING • CROMPTON GREAVES • DHL • EICHER TRACTORS • GREAVES • HEWLETT PACKARD • HAL • HINDUSTAN LEVER LTD. • HUTCHISON MAX • ICI • INDAL • INFOSYS • KIRLOSKAR GROUP • LARSEN & TOUBRO • LUCAS TVS • MAFATLAL GROUP • NIIT • NOCIL • PHILIPS GROUP • RELIANCE GROUP • SHAW WALLACE • SUNDARAM GROUP • TATA TEA • TIMESOF INDIA • TELCO • VIP • WIPRO GROUP

  14. BVQI’s services • Social Accountability SA8000 Codes of Conduct • OH&S Safety Cert BS8800 • Food HACCP • Quality Assurance ISO 9000 QS-9000 AS 9000 ISO/TS 16949 • Environment ISO 14001 EMAS TRAINING • Integrated Systems

  15. First clas service … World class recognition BVQI

  16. 2 OVERVIEW OF ISO 9001:2000 >

  17. Overview Of ISO 9001 : 2000 Consolidation of ISO 9000 family - Current 20 standards to be replaced by four: • ISO 9000: Quality management systems- Fundamentals & vocabulary • ISO 9001: Quality management systems - Requirements • ISO 9004: Quality management systems - Guidance for performance improvement • *ISO 19011: Guidelines for auditing quality & environmental management systems To be supported by technical reports

  18. ISO 9001 : 2000 • Some basics • Applicability : Universal • Aim : Enhancing customer satisfaction • Scope : As per the requirements of the organization

  19. ISO9001:2000 01 General • Strategic decision - adoption of QMS • QMS design & implementation is organisation specific • Standard can be used by internal & external parties to assess the ability to meet customer, regulatory and organisation’s own requirements • QMS requirements are complementary to technical requirements for product

  20. ISO9001:2000 The Process Approach . Process approach to quality management encouraged . Introduces & explains the process model as conceptual presentation of QMS requirements specified

  21. Processes Controls (e.g.procedure) Process Activities + Resources Input Output

  22. Processes - understand interactions Process A Process C Process B Process D Input Output Controls

  23. The QMS Model C U S T O M E R C U S T O M E R Quality Management System Continual Improvement S a t i s f a c t i o n Management responsibility R e q u i r e m e n t s Resource management Measurement, analysis, improvement Product realisation Product Input Output

  24. Process and System Approach • Identify and manage processes • Determine the sequence and interaction of processes • Determine the criteria and methods to ensure effective operation of the processes • Measure, monitor, analyse the processes and implement actions necessary to achieve planned results and continual improvement • Ensure availability of information necessary to operate processes (ISO 9001:2000 clause 4.1)

  25. The Demming Cycle Plan Correct Do Verify

  26. The recognition process • Understanding the standard requirements • Establishment of a quality management system • Certification • Accrual of benefits

  27. ISO 9001:2000 • The requirements : • Quality Management System • Management Responsibility • Resources Management • Product Realization • Measurement, Analysis & Improvement

  28. ISO 9001:2000 • Clauses 0 - 3 • Introduction • Scope • Normative references • Terms and definitions

  29. ISO 9001:2000 • Clause 4 • QMS requirements • Process approach • Documentation requirements

  30. ISO 9001:2000 • Clause 5 • Management responsibility • Commitment, Customer focus • Policy, Objectives, Planning, Communication

  31. ISO 9001:2000 • Clause 6 • Resource Management • Human resources • Infrastructure • Work Environment

  32. ISO 9001:2000 • Clause 7 • Product Realization • Planning • Marketing, selling, design, production, purchase…

  33. ISO 9001:2000 • Clause 8 • Measurement, Analysis & Improvement • Measure, Analyse and improve…

  34. Myths • “ISO is only documentation” • “ISO is expensive” • “ISO is for the auditor” • “ISO is the responsibility of MR” • “ISO will drastically improve results immediately” • “ISO is TQM”

  35. 3 BENEFITS OF CERTIFICATION >

  36. Benefits of certification • Commercial • Non-commercial

  37. Benefits of certification • Enhanced customer satisfaction and loyalty • Reduced quality costs • Increased competitiveness • Improved internal transfer of know how • Improved morale and motivation of staff

  38. Benefits : Commercial • Competitiveness • Customer confidence • Exports • Governmental recognition

  39. Benefits : Non-commercial • Quality, an essential requirement today • Continual improvement, another necessity • Effect on costs – • Higher quality costs less • Quality has one of the highest ROI • Almost the entire standard is preventative in nature !

  40. Benefits : Non commercial • Opportunity to integrate systems • Inspiring confidence to the management and people of the organization • Transparency • Identification of non conformities • Reduced errors • Internal quality audits • Prestige • Improved morale of staff • Improvements becoming a way of life • A stepping stone to TQM

  41. To Summarise • Generic • Goes beyond quality assurance to include customer satisfaction • Based on 8 quality management principles • Process approach • Allows tailoring to business but does not loose sight of customer focus • Low on documentation and high on effectiveness (performance) • Focuses on continual improvements through: Quality objectives Corrective and Preventive actions

  42. Benefits of certification Certification of quality system to ISO 9001 as a “bonus”: • Tangible proof that the company’s quality system complies with internationally recognised standard. • Avoidance of multiple second party audits. • Marketing edge. Benefits of certification Certificate ISO 9001

  43. Benefits of certification An opportunity to eliminate any excessive documentation requirements

  44. THE CERTIFICATION • PROCESS

  45. THE CERTIFICATION PROCESS Top management commitment Formation of Steering committee Understanding The standard Time bound Action plan to Fill gaps Review of the Existing system Gap Analysis Internal Audits And Management Reviews Pre-assessment review Certification Audit

  46. Continual Improvement Problem Solving Techniques • Cause & effect diagram • Pareto analysis • Flowcharting • Brain storming

  47. How to effectively approach the project? • Steering committee and task force • Diagnosis of an existing system • Execution plan • Training • Planning, Re- engineering, Documenting • Implementation • Audits and review • Possible changes

  48. Identification and control of processes, their sequence and interaction is critical for effective quality management

  49. IMPLEMENTING THE STANDARD STEP 1 TOP MANAGEMENT COMMITMENT • A basic requirement for any quality initiative • Direction,monitoring and motivational aspects

  50. IMPLEMENTING THE STANDARD STEP 2 FORMATION OF A STEERING COMMITTEE • To ‘legitimise’ the issue • Should include top/middle/junior management personnel • Regular review of progress

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