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LEADERSHIP FOR THE QUALITY CENTURY

SIX SIGMA. LEADERSHIP FOR THE QUALITY CENTURY. Suresh Lulla Managing Director Qimpro Consultants Pvt Ltd. WHAT IS QUALITY?. Freedom from Deficiencies. Features. Needs Customer Effect Higher Quality. Right Thing Satisfaction Income Costs More. Done Right Dissatisfaction Costs

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LEADERSHIP FOR THE QUALITY CENTURY

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  1. SIX SIGMA LEADERSHIP FOR THE QUALITY CENTURY Suresh Lulla Managing Director Qimpro Consultants Pvt Ltd www.qimpro.com

  2. WHAT IS QUALITY? Freedom from Deficiencies Features Needs Customer Effect Higher Quality Right Thing Satisfaction Income Costs More Done Right Dissatisfaction Costs Costs Less www.qimpro.com

  3. Delighted Customers Empowered Employees Higher Revenue Lower Cost RESULTS OF TQM www.qimpro.com

  4. Results Processes Infrastructure Foundation TOTAL QUALITY MANAGEMENT www.qimpro.com

  5. QUALITY IMPROVEMENT PROCESS Identify a Project Establish the Project Diagnose the Cause Remedy the Cause Hold the Gains Replicate Results and Nominate New Projects www.qimpro.com

  6. QUALITY PLANNING PROCESS Establish the Project Identify Customers Discover Customer Needs Develop Product Develop Process Develop Controls and Transfer to Operations www.qimpro.com

  7. QUALITY CONTROL PROCESS Choose Control Subject Establish Measurement Establish Standards of Performance Measure Actual Performance Compare to Standards Take Action on the Difference www.qimpro.com

  8. The Juran Trilogy www.qimpro.com

  9. SIX SIGMA PROCESS • Bob Galvin, Motorola, developed Six Sigma with support of Dr J M Juran – Early 1980s • Six Sigma Process is The Juran Trilogy on Steroids – Ten-fold improvement per annum • Motorola won the Malcolm Baldrige National Quality Award - 1988 • Jack Welch, GE, made Six Sigma the central focus of Business Strategy – 1995. www.qimpro.com

  10. SIX SIGMA BLACK BELT • Six Sigma Project Leader – Black Belt • Business Results = Fn (Black Belts) • Black Belt Certification in India • BOK: American Society for Quality • 16 Days (4 x 4) • 2 Six Sigma Projects • Examination (4 Hours) • CSSBB Certification. www.qimpro.com

  11. CERTIFIED SIX SIGMA BLACK BELT • Syllabus - Prescribed by American Society for Quality (ASQ) • Courseware - Developed by Quality Council of Indiana, USA • Faculty - Suresh Lulla, MD, Qimpro Consultants • Tutorials - Four sessions (10 - 13 April, 8 - 11 May, 12 - 15 June, 10 - 13 July 2002) • Projects - Two. In parallel with tutorials • Examination - 10 August 2002 • Venue - Indian Merchants’ Chamber, Mumbai • Certification - CSSBB from Qimpro College / Quality Council of Indiana www.qimpro.com

  12. INFRASTRUCTURE: SIX SIGMA International Quality Maturity Model Management Support Core Processes Stakeholder Satisfaction Leadership Initiative Feed back / Feed forward www.qimpro.com

  13. IQMM BUSINESS ELEMENTS • Supplier interaction management • Operations management and maintenance • Stores, distribution, and service management • Inspection and measurement • Corrective and preventive action • Continual quality improvement • Quality audits • Stakeholder satisfaction. • Leadership and strategic planning • Company-wide communication • Human resource management • Quality management system • Cost control • Customer interaction management • Research, design, and development www.qimpro.com

  14. 1. CUSTOMER FOCUS 2. STRATEGIC PLANNING 3. EXECUTIVE LEADERSHIP FOUNDATION www.qimpro.com

  15. ESTIMATE SIGMA CAPABILITY • What process do you wish to consider? • How many units were put through this process in the past 12 months? • Of the units that went into the process, how many came out OK? • Determine the number of things that could create a defect, i.e. number of critical-to-quality characteristics • Send information to Suresh Lulla at college@qimpro.com or T: 022-2348701 F: 022-2044421 • Receive a Sigma Capability for process from Qimpro. www.qimpro.com

  16. Thank You college@qimpro.com www.qimpro.com

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