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PCM in Aviation - individualising human factors training

PCM in Aviation - individualising human factors training. Mike Nendick, MDN & Associates & Werner Naef, Kahler Communications Oceania. Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 1. PCM - speaking each others language!.

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PCM in Aviation - individualising human factors training

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  1. PCM in Aviation- individualising human factors training Mike Nendick, MDN & Associates & Werner Naef, Kahler Communications Oceania Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 1

  2. PCM - speaking each others language! Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 2

  3. Effective communication in ‘distress’ Predictable communication behaviours React positively or negatively Process Communication Avoid undesired outcomes Focus on how we say things Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 3

  4. A few days’ practice and you can use PCM We can’t think clearly in distress Avoid undesired situations Error Management Bring colleagues back to ‘OK’ state Reliable behaviour prediction Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 4

  5. Teams need to listen to each other Personality, Communication & Management model Personality Patterns Inventory How we say something rather than what we say Six personality types Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 5

  6. “If you want them to listen, speak their language” Communication Styles Distress behaviours Psychological needs Communication Channels Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 6

  7. Applying PCM ‘Not ok’ = not listening or thinking logically Three days to start putting PCM into action Irrational behaviour under pressure Respond to what you see Bring your colleagues back to ‘ok’ state Right words and actions make the difference Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 7

  8. Personality structure Base Used by NASA PPI Distress sequences Phase Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 8

  9. Our ‘condominium’ 30% have same base/phase entire life We may phase once, twice, or more as we age.Our motivations and distress behaviours can change. ‘Phase’ personality characteristics drive our primary psychological needs and motivation. ‘Base’ personality characteristics remain our primary communication channel. Energy levels and where we spend time can change. Order set early in life, never changes. 6 floor personality structure. Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 9

  10. Personality type percentages Promoter 5% (M = 3% , F = 2%) Imaginer 10% (M = 4%, F = 6%) Persister 10% (M = 7.5%, F = 2.5%) Rebel 20% (M = 8%, F = 12%) Thinker 25% (M = 18.75% , F = 6.25%) Harmoniser 30% (M = 7.5% , F = 22.5%) Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 10

  11. Management communication style Promoter - Autocratic (Directive) Imaginer - Autocratic (Directive) Persister - Democratic (Questioning, Participative) Rebel - Laissez Faire (Hands off, Delegative) Thinker - Democratic (Questioning, Participative) Harmoniser - Benevolent Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 11

  12. Communication channel & perception Promoter - Directive, Actions ‘Let’s do this now” Imaginer - Directive, Reflections ‘Go and do this alone’ Persister - Requestive, Opinions ‘What do you believe?’ Rebel - Emotive, Reactions ‘Hey, I like these!’ Thinker - Requestive, Thoughts- ‘What do you think?’ Harmoniser - Nuturative, Emotions ‘How do you feel?’ Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 12

  13. Psychological needs Promoter - Incidence (excitement) and action Imaginer - Solitude and direction Persister - Meaningfulness of work, conviction, value Rebel - Contact and fun Thinker - Quality of work and time structure Harmoniser - Recognition of person and sensory Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 13

  14. Giving psychological needs verbally Harmoniser- Focus on the person Great to see you! Everyone in the team likes you! Thank you for being you! You did a great job on that report, you delivered it right on time and it had an excellent summary of the detail with a clear conclusion. Thinker- Detail, time, work quality Rebel – Interest them, work needs to be fun Cool to get this project flying together! By the way have you seen our latest project app? It’s a blast to use. Persister –Values and beliefs You are the expert. I value the perspectives that you bring to this, so what’s your opinion on the best way forward? Imaginer- Introspection and personal space Take this project file into your office for the day, and come back to me tomorrow morning with a dot point summary of where we are. Promoter - Action and ego You are on top form today. Let’s grab a coffee and then you chair the meeting. Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 14

  15. Drivers and mismanagement behaviour Harmoniser - I have to please Over-adaptive, indirect requests, wishy washy decision making Thinker - I have to be perfect Big words, over complicated explanations, poor delegation Rebel - I have to try hard Does not answer questions directly, lets others think for them, says don’t understand, delegates inappropriately Persister - You have to be perfect Big words , complicated questions, focus on what is wrong Imaginer - I have to be strong Others in charge of their thoughts and emotions, spreads self too thin, withdraws, goes nowhere Promoter - You have to be strong Says ‘you’ meaning ‘I’, expects others to fend for themselves, unsupportive Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 15

  16. Channel & Perception for each Driver Harmoniser - I have to please Nuturative - Emotions: ‘I feel, I care, kindness’ Thinker - I have to be perfect Requestive - Thoughts: ‘I think, facts’ Rebel - I have to try hard Emotive - Reactions: Fun, contact, ‘likes, dislikes’ Requestive - Opinions, judgements: ‘I believe’ Persister - You have to be perfect Directive - Reflective, Inactions: ‘Give space, directions’ Imaginer - I have to be strong Promoter - You have to be strong Directive - Actions, Incidence: ‘Make it happen’ Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 16

  17. Warning signs for second degree distress Harmoniser - Makes silly and   tragic mistakes Lacks assertiveness. Experiences self doubt. Invites criticism. Thinker - Over controls,   micromanages Easily frustrated about fairness, money, order or responsibility. Critical of others around thinking issues. Verbally attacks from a ‘you’ position. Rebel - Blames Negative and complaining. ‘Yes buts’. Blames things and situations on others. Crusades. Opinionated, righteous. Verbally attacks others who don’t believe the same. Persister - Pushes beliefs Imaginer - Passively waits Continued withdrawal. Projects started and not finished. Lost for words. Promoter - Manipulates Sets up arguments. Creates negative drama. Ignores or breaks the rules. Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 17

  18. GIHRE project A disquieting finding Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 18

  19. PCM - the missing ingredient for NTS Individual competency to managepersonality based idiosyncrasies Self Management Training Insert text here Well validated for self and team Dealing with pressure and distress Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 19

  20. Questions? Mike NendickDirectorMDN & AssociatesSydney, Australiaphone: +61 (0)2 9498.3641mobile: +61 (0)412 385.179 email: mikenendick@gmail.com http://au.linkedin.com/pub/mike-nendick/1b/a2a/aba Werner NaefDirectorKahler Communications Oceania LtdWaikanae Beach, New Zealandphone: +64 (0)4 905 0084mobile: +64 (0)21 430 396 email: werner@kahlercom.co.nz www.kahlercom.co.nz Nendick & Naef, PACDEFF 4-5 Sept 2013, Gold Coast 20

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