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Tom Ham’s Lighthouse

Tom Ham’s Lighthouse. Erica Baird Sales and Catering Internship HTM 498- Fall 2012. Overview. Brief History Our Goal Internship Tasks The Setbacks Gather Information Develop & Weigh Alternatives The Solution Implement The Experience. Brief History. Restaurant was opened in 1971

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Tom Ham’s Lighthouse

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  1. Tom Ham’s Lighthouse Erica Baird Sales and Catering Internship HTM 498- Fall 2012

  2. Overview Brief History Our Goal Internship Tasks The Setbacks Gather Information Develop & Weigh Alternatives The Solution Implement The Experience

  3. Brief History Restaurant was opened in 1971 Actual functioning lighthouse- Beacon #9 Architectural landmark of San Diego Owned and operated today by a second generation of Hams Fine dining & Events

  4. Our goal Cater to your special occasion and arrange an excellent menu to suit your taste Exceptional service Value-oriented experience Exceed expectations by anticipating every detail

  5. Internship Tasks Booking events Site Inspections & Tastings Draft proposals & Sample menus Prepare contracts & BEOS Deposits Order linen & confirm delivery Responsible for Set up & Strike Onsite for actual event

  6. The Setbacks Less than one week of training Took on Catering Manager’s responsibilities during the first week No training packets, verbal training Learn as you go (good and bad) Clients have to wait for answers Making costly mistakes

  7. Gather information • Facts & Data • 2 contacts for events • Delayed responses to clients • Incorrect information • Opinions & Assumptions • New training/information for interns • Decrease costly mistakes • Smoother transitions into the job

  8. Develop & Weigh Alternatives Training Manual- book of instructions designed to improve the quality of a performed task Handbook- a concise reference book providing specific information What are the differences? Which one would be the best solution?

  9. The Solution Sales and Catering Handbook Booking an event Pricing, Deposit & Payment Information Contract Guidelines Sample Floor Plans, BEOS, Date/Deposit Confirmation Event Details Pricing Templates and Due Dates Frequently Asked Questions

  10. Implement Handbook will be used as a resource for the next Sales and Catering Intern Future Benefits

  11. Hands on Leadership/Management Position • Enhanced Customer Service Skills • Learned from Mistakes • Career Exploration & Decision Making • It’s not just what you know, its who you know! • Created Sales and Catering Handbook The Experience

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