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Positive Impact through evangelists

Positive Impact through evangelists. By Louisa Hoelscher , PT. What if my patient was an evangelist about his experience at our clinic???. Loyal Believing Enthusiastic. Loyal patients come back.

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Positive Impact through evangelists

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  1. Positive Impact through evangelists By Louisa Hoelscher, PT

  2. What if my patient was an evangelist about his experience at our clinic??? • Loyal • Believing • Enthusiastic

  3. Loyal patients come back Keep patients informed of progress, relative to expectations, before, during and after a visit. Every step of the way, the patient has a good understanding of where we are going and is made more of a believer when we get there!

  4. Establish Rapport • Make the patient feel welcome, safe, and at ease from the beginning.

  5. Create fun • Creative dynamic exercise that brings laughter can be the most fun that patient had today. • Also utilized by Zappo’s • List of Core Values

  6. Listen and Set a Plan Engage the patient in designing the plan, after determining the spectrum of their concerns.

  7. Be personal Know and greet patients by name with a smile.

  8. Pursue growth and learning • Have weekly clinical rounding on current patients so they canbenefit from the knowledge of more than one therapist • Have bimonthly in-services taught by our own clinicians to improve current knowledge on evidence based practice

  9. Build a positive team Find ways to utilize each other’s strengths in the workplace.

  10. Go the extra mile • Patients are very appreciative when a therapist suggests a piece of equipment and gets online to find where they can buy it.

  11. Concierge From day one, identify a contact person by name who can answer any billing questions.

  12. Invest and reward “I won’t give up on you, so you don’t give up on me!” Reward perfect attendance with a tee-shirt at “graduation”

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