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The presenter grants permission for the information in this PowerPoint to be used in any way. Need Tech Support? Enlist some students!. Assembling a Student Tech Crew. Mary Klauk, Library Media Specialist klaukm@district279.org. Three Big Ideas. Assess needs Find quality candidates

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  1. The presenter grants permission for the information in this PowerPoint to be used in any way.

  2. Need Tech Support? Enlist some students! Assembling a Student Tech Crew

  3. Mary Klauk, Library Media Specialist klaukm@district279.org

  4. Three Big Ideas • Assess needs • Find quality candidates • Secure increased computer & network rights

  5. Osseo Area Schools-District 279 5th largest district in MN. – NW Mpls. • 22,000 students K-12 • 17 elementary schools • 4 junior high schools • 3 high schools + 1 ALC

  6. 1,700 students 10-12 • 81 teachers • 6 counselors • 60 ESPs* • 15 Cooks, Custodians • 5 Administrators *Educational Support Professional

  7. Technology at MGSH Multimedia Equipment Video & still cameras 40 Document Cameras Speakers Wireless Keyboards & Mice Printers Spaces with Technology Forum Room – Multimedia Equipment Auditorium – use & partially maintain • Computers • 700 Windows 7 • 35 Macs • Projectors • 90 mounted

  8. Staffing • Library Media Specialist (LMS) • Media ESP - 7 hours • Tech ESP - 6 hours • Tech Support Specialist from District – 8-10 hours/week & by phone • HelpDesk 7AM-4PM • Student Tech Crew

  9. History • 1996 - Started by Media Specialist Mike Buck • Tech support – very limited • 4 students – Homeroom & tech aides • Set up & imaged computers • Installed software • Did extensive troubleshooting • Misc.

  10. My Tenure • 1998 – .5 MGSH • 2000 – 6-hour Tech ESP*, Mike Buck retired & I became 1.0 • 2001 – 2 Tech Support Specialists weekly & by phone • 2003 – increased Tech ESP to 8 hours • Student Tech Crew Continued *Educational Support Professional

  11. Tasks • Whatever is needed • Whatever they are capable of doing & learning to do • Whatever they have rights to do

  12. Tasks

  13. Tasks, continued

  14. Benefits to students • Real-world experience • Résumé-worthy role • Letters of recommendation & job references from LMS, Tech ESP • Comfortable learning environment • Training from Tech, Tech ESP & LMS

  15. Benefits to students • Interaction with staff & students • Increased responsibility • Problem-solving opportunities • Greater self-confidence • Recognition Night

  16. Benefits to MGSH • Media Center – customer-service oriented • Increases size of staff • During homeroom time – 25 minutes, 3x/week • Tech Aide – 1 or 2 students, 1 hour/day • Summer tech crew • Students volunteer during August workshops • Staff learns from students • I learn from students!

  17. Tech Aide – Course Description

  18. Assembling a Student Tech Crew Admin Support

  19. Timeline for New Members • Process • Start search in January • 4 seniors (2013) • 4 sophomores (2015) • Work in pairs for 3rd trimester

  20. Assess Needs • 4 students • 1 – Auditorium Tech • 1 – Webmaster for Media Center page • 1 – Video production • 1- Engineering Classes – Robotics Club

  21. Recruit Candidates • Auditorium – Current Student Tech & Technical Director of Musical • Webmaster – Web Design Class • Video Production – Art of Film, Computer Art, AP Computer Science • Engineering & Robotics – Club Advisor, AP Computer Science

  22. Vet Candidates • References • Email or in person • Only Teachers – current (10th) & last year (9th) • Yes/No Questions • Optional Comments • Check transcript • Require an email from student with tech interests

  23. Question - Integrity Do you characterize _______ (last trimester, 6th hour, Chemistry) as responsible, ethical, honest & trustworthy?

  24. Question: Confidentiality Do you think _______ can be trusted to keep passwords confidential?

  25. Question: Learning Quotient Do you think _______ has the attitude & aptitude to learn & teach?

  26. Comments - Optional Is there anything else I should consider about this student before making the decision to invite them to join the Student Tech Crew?

  27. Expectations • Behave with the utmost integrity, honesty, respect – teachers report this • Share technology “transgressions” • Contribute to community • Demonstrate being a life-long learner • Help in class when tech needs arise • Sign agreement & parents sign • Use powers for good & not evil

  28. Acceptance • Orientation • Introductions to Media Staff & seniors • Tour of Media Office & Head-end Room • The “I know where you live” talk • Take the “I will use my powers for good and not evil” oath

  29. Notify Staff • I email teachers of the new Tech Crew members letting them know it’s OK to request tech support from these students. • I email the staff that new members have be brought into the fold & that the seniors will be orienting & training the sophomores.

  30. Secure Rights • Increased local rights • Right click on desktop • Download & install software • Most staff cannot install software • Add printers

  31. To-do List System • Develop a system • Have tasks ready when students arrive • Visit labs to see if all is well

  32. Finally… Connection the Media staff & students make

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