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Operationalising sustainability agenda

Operationalising sustainability agenda. Our vision. “ Banking is vital to restoring a vibrant global economy. Banks can be powerful contributors to economic and social progress…

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Operationalising sustainability agenda

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  1. Operationalising sustainability agenda

  2. Our vision “Banking is vital to restoring a vibrant global economy. Banks can be powerful contributors to economic and social progress… We maintain our commitment to building a sustainable business as a bank, this has underpinned our strategy and success for over 150 years and will be the foundation for our future.” Peter Sands Group Chief Executive

  3. Our strategic intent The world’s best international bankLeading the way in Asia, Africa and the Middle East Strategic intent Here for good Brand promise Responsive • Trustworthy • Creative • International • Courageous Values Participation Focusing on attractive, growing markets where we can leverage our customer relationships and expertise Competitive Positioning Combining global capability, deep local knowledge and creativity to outperform our competitors Management Discipline Continuously improving the way we work, balancing the pursuit of growth with firm control of costs and risks Approach Customers Passionate about our customers’ success, delighting them with the quality of our service Our People Helping our people to grow, enabling individuals to make a difference and teams to win Communities Trusted and caring, dedicated to making a difference Investors A distinctive investment delivering outstanding performance and superior returns Regulators Exemplary governance and ethics wherever we are Commitment to stakeholders

  4. Our approach to sustainable business • Enabling the real economy to achieve sustainable growth • Promoting sustainable finance • Leading by example in the workplace and community

  5. A. Enabling the real economy to flourish Objective: Creating an enabling environment for economic growth through strong governance and enhancing access to financial services Running core banking responsibly • Aggregating and deploying savings • Supporting trade, enterprise development and investment Access to financial services • Microfinance partnerships • Islamic banking – ‘Saadiq’ Responsible selling and marketing • Positive credit reference bureaus • Balanced scorecards for our own sales force • Stress testing out portfolios

  6. Our performanceEnabling the real economy to flourish 3.6million 2006 Clinton Global Initiative pledge to provide by 2011 $500million to microfinance partners $540million Provided through 63 micro financial institutions Lives impacted by our Microfinance business

  7. Our performanceEnabling the real economy to flourish 53% 42,000 Employees completed AML eLearning 9.8 Complaints per 1,000 clients in 2009 Decrease in Consumer Banking complaints ratio

  8. B. Providing sustainable finance to respond to the risks and opportunities Risk management • Environmental and Social Risks in Lending (ESRL) guidelines in place for over 10 years • Embedding 13 sector/issue position statements and practitioners guides Opportunity • Financing USD8-10bn of renewable and clean energy projects by 2012 • ‘Green’ products – e.g. Go Green campaign to encourage paperless banking

  9. Our performanceProviding sustainable finance to response to risks and opportunities 14 Renewable energy market was worth $155billion In 2008 $3.6billion Extended through renewable energy market Sector lending position statements made public

  10. C. Lead the way through our own practice Our Environment • 2008-2011 Targets • Changing behaviour – Social media - Carbon Calculator - Green Storming Our People • Diversity and inclusion • Living our values Our Community • Seeing is Believing • Living with HIV • Goal – Women’s Empowerment

  11. Our performanceLead the way to our own practices Air travel emissions/FTE Total paper consumption/FTE* Kg/FTE/year Tonnes CO2 /FTE/year Decrease Decrease 28% 24% (2007-2009) (2007-2009) * Full-time employee

  12. Our performanceLeading the way to our own practices 45% 125 71 Nationalities markets 350 77,000+ Languages employees Female representation globally

  13. Community Investment Employee Volunteering

  14. Operationalising sustainability agenda

  15. Standard Chartered: Track record

  16. Our Credentials, Your Success Best Corporate Citizen of the Year Global Business Coalition on HIV/AIDS, Tuberculosis and Malaria Business Excellence Award for Community Investment Standard Chartered Bank’s Living with HIV programme FT ArcelorMittal Boldness in Business Award Corporate Responsibility GS SUSTAIN Top 8 Bank in ManagingEnvironmental, Social andGovernance Issues FTSE Listed on the FTSE4Good andFTSE4Good EnvironmentIndexes Dow Jones Sustainability Index (DJSI) 2010 / 2011 2010 2010 2010 Organised by the Commonwealth Business Council Africa Structured Finance MILAA Microfinance credit-linked notes World’s Most Ethical Companies 2009 2009 2009 2010 16

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