Public Access Technology in Public Libraries Benchmark Framework:

1. Public Access Technology in Public Libraries Benchmark Framework: University of Washington Revision 12.06.2011 Please do not distribute

2. High-level changes view 15 Benchmarks 14 Benchmarks Facets Manifestations Community Value Programs and services 2 2 2 2 Domain engagement 3 3 3 3 2 2 2 2 Engaging the Community & Decision Makers Engagement and communications 1 2 2 Partnerships 1 2 Sharing and continuous improvement 1 1 Organizational Management Policies and planning 5 1 Staffing and volunteers 5 3 Infrastructure and access 2 4 3 4 3 2 Old New 30 indicators 40 indicators

3. Indicator types 3B 4B 5B 6B 11C 12A 12B Acceptable Good Better Best Scale 7 Increasing point values for meeting or exceeding set values 1B 2A 2B 3A 4A 5A 6A 7A 8A 8B 9A 10A 11B 12D 13A 13C 14A • Attribute 1 • Attribute 2 • Attribute 3 Attribute checklist 17 Cumulative points for each additional attribute implemented. Choice 1 -or- Choice 2 -or- Choice 3 1A 7B 11A 12C 13B 14B Predefined choice Yes/No 6 Single point value for positive response to any attribute choice or positive response to yes/no Bonus points awarded for exceeding basics attributes.

4. 6 Benchmarks • 12 Indicators Community Value Engaging the Community & Decision Makers Organizational Management

5. Recognize libraries that provide the staffing, support and services that patrons need to take advantage of digital opportunities so that patrons are able to fully utilize technology services to achieve life-enriching benefits. Community Value Benchmark 1: Library staff and volunteers provide assistance and training with the goal of increasing the level of digital literacy in the community Programs and Services

6. Recognize libraries that provide the staffing, support and services that patrons need to take advantage of digital opportunities so that patrons are able to fully utilize technology services to achieve life-enriching benefits. Community Value Benchmark 2:Libraries provides access to relevant digital content and enables community members to create their own digital content. Programs and Services

7. Recognize libraries that provide the staffing, support and services that patrons need to take advantage of digital opportunities so that patrons are able to fully utilize technology services to achieve life-enriching benefits. Recognize libraries that provide the staffing, support and services that patrons need to take advantage of digital opportunities so that patrons are able to fully utilize technology services to achieve life-enriching benefits. Community Value Community Value Benchmark 3:Libraries provide technology to meet community members’ job-seeking and entrepreneurial needs. Domain Engagement

8. Recognize libraries that provide the staffing, support and services that patrons need to take advantage of digital opportunities so that patrons are able to fully utilize technology services to achieve life-enriching benefits. Community Value Benchmark 4:Libraries provide technology to meet community members’ demand for government and legal information and services/assistance. Domain Engagement

9. Recognize libraries that provide the staffing, support and services that patrons need to take advantage of digital opportunities so that patrons are able to fully utilize technology services to achieve life-enriching benefits. Community Value Benchmark 5:Libraries provide technology to meet community members’ demand for educational support. Domain Engagement

10. Recognize libraries that provide the staffing, support and services that patrons need to take advantage of digital opportunities so that patrons are able to fully utilize technology services to achieve life-enriching benefits. Community Value Benchmark 6:Libraries provide technology to meet community members’ demand for health and wellness information. Domain Engagement

11. Community Value • 3 Benchmarks • 5 Indicators Engaging the Community & Decision Makers Organizational Management

12. Encourage libraries to raise awareness of and build a positive perception of the library as a valuable community resource so that communities experience an innovative, agile and inspirational organization and service. Engaging the Community & Decision Makers Benchmark 7:Libraries have leaders and staff who actively engage in high-level community planning and digital inclusion efforts to amplify their value in the community. Community Leader Engagement and Communications

13. Encourage libraries to raise awareness of and build a positive perception of the library as a valuable community resource so that communities experience an innovative, agile and inspirational organization and service. Engaging the Community & Decision Makers Benchmark 8:Libraries build strategic relationships with community partners to maximize public access technology resources and services provided to the community. Partnerships

14. Encourage libraries to raise awareness of and build a positive perception of the library as a valuable community resource so that communities experience an innovative, agile and inspirational organization and service. Engaging the Community & Decision Makers Benchmark 9:Libraries support continuous improvement in public access technology services by sharing expertise & best practices with other providers locally, regionally & nationally. Sharing and Continuous Improvement

15. Community Value Engaging the Community & Decision Makers • 5 Benchmarks • 13Indicators Organizational Management

16. Manage library resources to ensure equitable access to opportunities through technology so that members of the community who need or want access can get it at their public libraries regardless of ability, skill, personal technology, or available time. Organizational Management Benchmark 10:Libraries integrate public access technology into planning and policies. Policies and Planning

17. Manage library resources to ensure equitable access to opportunities through technology so that members of the community who need or want access can get it at their public libraries regardless of ability, skill, personal technology, or available time. Organizational Management Benchmark 11: Libraries have sufficient staff with technology expertise to help patrons achieve their goals. Staffing

18. Manage library resources to ensure equitable access to opportunities through technology so that members of the community who need or want access can get it at their public libraries regardless of ability, skill, personal technology, or available time. Organizational Management Benchmark 12:Libraries have sufficient devices and bandwidth to accommodate user demand. Infrastructure and Access

19. Manage library resources to ensure equitable access to opportunities through technology so that members of the community who need or want access can get it at their public libraries regardless of ability, skill, personal technology, or available time. Organizational Management Benchmark 13:Libraries manage their technology resources to maximize quality Infrastructure and Access

20. Manage library resources to ensure equitable access to opportunities through technology so that members of the community who need or want access can get it at their public libraries regardless of ability, skill, personal technology, or available time. Organizational Management Benchmark 14:Libraries ensure participation in digital technology for people with unique needs, including those with disabilities. Infrastructure and Access

21. Community Value Engaging the Community & Decision Makers Organizational Management Parking Lot

22. Recognize libraries that provide the staffing, support and services that patrons need to take advantage of digital opportunities so that patrons are able to fully utilize technology services to achieve life-enriching benefits. Community Value Benchmark 1: Library staff and volunteers provide assistance and training with the goal of increasing the level of digital literacy in the community Programs and Services Benchmark 2:Libraries provides access to relevant digital content and enables community members to create their own digital content. Programs and Services

23. Encourage libraries to raise awareness of and build a positive perception of the library as a valuable community resource so that communities experience an innovative, agile and inspirational organization and service. Engaging the Community & Decision Makers Benchmark 7:Libraries have leaders and staff who actively engage in high-level community planning and digital inclusion efforts to amplify their value in the community. Community Leader Engagement and Communications Benchmark 9:Libraries support continuous improvement in public access technology services by sharing expertise & best practices with other providers locally, regionally & nationally. Sharing and Continuous Improvement

24. Manage library resources to ensure equitable access to opportunities through technology so that members of the community who need or want access can get it at their public libraries regardless of ability, skill, personal technology, or available time. Organizational Management Benchmark 11: Libraries have sufficient staff with technology expertise to help patrons achieve their goals. Staffing Benchmark 13: Libraries manage their technology resources to maximize quality Infrastructure and Access