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NEW PUBLIC SERVICE

NEW PUBLIC SERVICE. SHINTA HAPPY YUSTIARI, S.AP, MPA. New Public Service. GOVERNMENT SHOULDN’T BE RUN LIKE A BUSINESS, IT SHOULD BE RUN LIKE A DEMOCRACY. New Public Service. SERVE CITIZEN,NOT CUSTOMER SEEK THE PUBLIC INTEREST VALUE CITIZEN OVER ENTREPRENEURSHIP

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NEW PUBLIC SERVICE

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  1. NEW PUBLIC SERVICE SHINTA HAPPY YUSTIARI, S.AP, MPA

  2. New Public Service GOVERNMENT SHOULDN’T BE RUN LIKE A BUSINESS, IT SHOULD BE RUN LIKE A DEMOCRACY

  3. New Public Service • SERVE CITIZEN,NOT CUSTOMER • SEEK THE PUBLIC INTEREST • VALUE CITIZEN OVER ENTREPRENEURSHIP • THINK STRATEGICALLY ACT DEMOCRATICALLY

  4. New Public Service • RECOGNIZE THAT ACCOUNTABILITY IS NOT SIMPLE • SERVE RATHER THAN STEER • VALUE PEOPLE NOT JUST PRODUCTIVITY

  5. NEW PUBLIC SERVICE PARADIGM • MELAYANI WARGA MASYARAKAT BUKAN PELANGGAN • MENGUTAMAKAN KEPENTINGAN PUBLIK • LEBIH MENGHARGAI WARGA NEGARA DARIPADA KEWIRAUSAHAAN • BERFIKIR STRATEGIS & BERTINDAK DEMOKRATIS • MENYADARI BAHWA AKUNTABILITAS BUKAN SESUATU YANG MUDAH • MELAYANI DARIPADA MENGENDALIKAN • MENGHARGAI ORANG, BUKANNYA PRODUKTIVITAS SEMATA

  6. KRITERIA PENYELENGGARAAN PELAYANAN PUBLIK. KEPMENPAN NO. 25/2004 “PEDOMAN UMUM PENYUSUNAN INDEKS KEPUASAN MASYARAKAT UNIT PELAYANAN INSTANSI PEMERINTAH” : • KESEDERHANAAN • KEJELASAN • KEPASTIAN DAN KETEPATAN WAKTU • AKURASI • TIDAK DISKRIMINATIF • BERTANGGUNG-JAWAB • KELENGKAPAN SARANA DAN PRASARANA • KEMUDAHAN AKSES • KEJUJURAN • KECERMATAN • KEDISIPLINAN, KESOPANAN, KERAMAHAN • KEAMANAN, KENYAMANAN. [RISFAN MUNIR, EX PUBLIC SERVICE MANAGEMENT SPECIALIST, LOCAL GOVERNANCE SUPPORT PROGRAM, LGSP-USAID]

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