Coaching for Driver Development Module One

1. Bang Bang goes goes the the Coaching Coaching Theory Theory Coaching for Driver Development Module One

2. Module One Communication Skills

3. Agenda • Communication Techniques • Session 1: Different techniques & different learning styles 11am to 11.20am BREAK • Session 2: Different communication techniques & establishing rapport 12-30pm to 1.30pm LUNCH • Questioning Techniques • Session 3: Different questioning techniques for different outcomes 2.40pm to 3pm BREAK • Session 4: Questioning techniques & beliefs & motivation

4. Communication Techniques Session 1: Different communication techniques & different learning styles

5. Session Summary

6. BTEC Assessment Brief You are required to compile a report based on the delivery of eight hours of lessons with customers in a driver training situation in-car. In the report use examples to clearly show that you have: • Evaluated the use of different communication techniques for different learning styles • Assessed the effectiveness of different communication techniques to establish rapport with customers • Analysed how different questioning techniques produce different outcomes • Justified that beliefs and motivation can be challenged and affected through questioning techniques. 2 hours

7. BTEC Assessment Brief • Evaluate: examine and judge something: to consider or examine something in order to judge its value, quality, importance, extent, or condition. (Encarta Dictionary) Session 1: Evaluate the use of different communication techniques for different learning styles

8. BTEC Assessment Template Format (e.g. text / video / audio) and file links: Date of lesson(s): Time of lesson(s): Name(s) of customer(s): Type(s) of customer (e.g. learner, advanced, fleet): Examples of and description of communication techniques used: Examples of learning styles identified: Evaluation (include reflection and development, i.e. action plan):

9. Break

10. Communication Techniques Session 2: Different communication techniques & establishing rapport

11. Session Summary

12. BTEC Assessment Brief Assess: judge something: to examine something in order to judge or evaluate it. (Encarta Dictionary) Session 2: Assess the effectiveness of different communication techniques to establish rapport with customers

13. BTEC Assessment Template Format (e.g. text / video / audio) and file links: Date of lesson(s): Time of lesson(s): Name(s) of customer(s): Type(s) of customer (e.g. learner, advanced, fleet): Examples of and description of communication techniques used: Examples of how rapport was established: Assessment of effectiveness (include reflection and development, i.e. action plan):

14. Lunch

15. Questioning Techniques Session 3: Different questioning techniques for different outcomes

16. Session Summary

17. BTEC Assessment Brief Analyse: study something closely: to examine something in great detail in order to understand it better or discover more about it. Analyse: break something down into components: to find out what something is made up of by identifying its constituent parts. (Encarta Dictionary) Session 3: Analyse how different questioning techniques produce different outcomes

18. BTEC Assessment Template Format (e.g. text / video / audio) and file links: Date of lesson(s): Time of lesson(s): Name(s) of customer(s): Type(s) of customer (e.g. learner, advanced, fleet): Examples of different questioning techniques: Examples of different outcomes produced: Analysis (include reflection and development, i.e. action plan):

19. Break

20. Questioning Techniques Session 4: Questioning techniques & beliefs & motivation

21. Session 4 – Example Questions Would you agree you enjoy taking risks when driving? Do you think you are more likely to take risks than other police officers? Do you get annoyed at the actions of other drivers? When someone pulls out in front of you, how does that make you feel?

22. Session 4 – Example Questions Do you think you could improve your driving in any way that could cut down on the number of accidents? How could you improve your driving to cut down on the number of collisions? Are you aware that statistically you are at greater risk of having an accident after your first one, especially if you don’t learn from your mistakes? How will your driving have changed in six months’ time to reduce your risk of being involved in another crash?

23. Session Summary

24. BTEC Assessment Brief Justify: make something seem reasonable: to serve as an acceptable reason or excuse for something. Justify: explain something: to give a reason or explanation why something was done. (Encarta Dictionary) Session 4: Justify that beliefs and motivation can be challenged and affected through questioning techniques

25. BTEC Assessment Template Format (e.g. text / video / audio) and file links: Date of lesson(s): Time of lesson(s): Name(s) of customer(s): Type(s) of customer (e.g. learner, advanced, fleet): Examples of why beliefs and motivation need to be challenged: Examples of questioning techniques that challenge beliefs: Justification (include reflection and development, i.e. action plan):

26. Module Summary

27. Bang Bang goes goes the the Coaching Coaching Theory Theory Coaching for Driver Development Module One