1 / 12

Transportation Brokerage Management

Transportation Brokerage Management. MTM & Ride Right’s National Footprint. MTM Established in 1995 Contracts in 26 states & DC 8 million calls & 16 million trips annually. Ride Right Established in 2009 Vehicles in 12 states 1.2 million trips per year. Brokerage Best Practices.

zev
Download Presentation

Transportation Brokerage Management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Transportation Brokerage Management

  2. MTM & Ride Right’s National Footprint MTM • Established in 1995 • Contracts in 26 states & DC • 8 million calls & 16 million trips annually Ride Right • Established in 2009 • Vehicles in 12 states • 1.2 million trips per year

  3. Brokerage Best Practices

  4. Building & Maintaining the Network • Diversity is key to proactively handling potential capacity issues • Large fleets • Mom & pops • On-demand providers • Network Management team builds & credentials network • Communicate with providers & fill gaps • Driver training

  5. Credentialing the Network • 100% driver & vehicle credentialing • Licensing, insurance & inspections • Compliance with drug & alcohol requirements • Background checks • Appropriate back-office resources & technology • Regular maintenance

  6. Network Monitoring • On-street observations • Passenger surveys • Corrective action plans • Comprehensive reporting

  7. Measuring Provider Performance • Monthly performance monitoring & report cards • On-time performance • Complaint rates • Productivity • Accidents & incidents • Customer service, phone & dispatching statistics

  8. Provider Partnerships • Transportation Provider Helpdesk ensures effective communication • Prompt paymentvia direct deposit • Quarterly town halls • Trips assigned logically • Providers can routetrips for efficiency

  9. Driven to Excellence Program • Rewards drivers for safe, timely service • Most improved • Lowest number of complaints • Lowest turnback ratio • Lowest number of incidents & accidents • Driver & vehicle compliance • Driver incentives & certificates

  10. Provider Alliance GPO • Group Purchasing Organization (GPO) exclusive to MTM providers • Provider Alliance portal offers providers access to products & services at reduced rates • MTM negotiates discounts ranging from 15% to 55% on behalf of providers for products & services like: • Office supplies • Insurance policies • Fuel • Vehicle & office technology • Automotive parts & equipment

  11. Our ultimate goal:Make Providers Feel Like True, Valued Partners

  12. Questions?

More Related