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Business Resilience Hope for the best, but prepare for the worst

Robin Gaddum, Senior Managing Consultant 20 January 2010, IT DR and Availability Summit, London. Business Resilience Hope for the best, but prepare for the worst. 33%.

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Business Resilience Hope for the best, but prepare for the worst

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  1. Robin Gaddum, Senior Managing Consultant 20 January 2010, IT DR and Availability Summit, London Business ResilienceHope for the best, but prepare for the worst

  2. 33% 33% of consumers notified of a security breach will terminate their relationship with the company they perceive as responsible. 70¢ per $1 70% on average is spent on maintaining current IT infrastructures versus adding new capabilities. Smarter Planet: the need for progress is clear. 40 billion 85% idle Consumer product and retail industries lose about $40 billion annually, or 3.5 percent of their sales, due to supply chain inefficiencies. In distributed computing environments, up to 85% of computing capacity sits idle. 1.5x Explosion of information driving 54% growth in storage shipments every year.

  3. Dynamic Infrastructure underpins the journey… …these interrelated initiatives can provide the dynamic DNA needed for a smarter planet

  4. Agenda • The risks of ignoring risk • Business resiliency as the solution • Business resiliency and the Dynamic Infrastructure • How IBM can help

  5. The world we live in today is comprised of new possibilities… and new risks for which you need to plan. Globalization and Globally Available Resources Billions of mobile devices accessing the World Wide Web Access to streams of information in the Real Time New Forms of Collaboration

  6. A key concern is the ability to manage the relationships between multiple instances of risk. 5 Cross-Industry Value Coalition Industry-Centric Value Web Trust 4 3 Extended Value Chain Select ‘Trusted Partners’ 2 1 Isolated Operations Collaboration

  7. 45 percent Increased risk(from natural and/or man-made disasters) 47 percent 41 percent 47 percent Fiduciary responsibilityto stakeholders, employees, partners, customers 48 percent 44 percent 58 percent 56 percent Cost of downtime 63 percent 51 percent Requirement tostay online andcompetitivearound-the-clock 49 percent 56 percent Overall 38 percent North America* 34 percent Regulatory or legaldrivers Europe** 47 percent For many organizations, the cost of downtime drives the need for IT disaster recovery preparedness. “What is driving the need to improve your disaster recovery capabilities?”

  8. Business needs, processes and connections determine the amount of downtime an organization can tolerate. Continuous Availability • Priority = uptime, business justification • Remote clusters, data mirroring • Secondary and tertiary Sites Recovery time objective Day or more Hours Minutes • Backup/Restore • Priority = cost • Tape backup • Recovery using toolkits and basic services • Rapid Data Recovery • Priorities = Uptime and cost/value • Data replication Where are you now? Determine business or regulatory need for improvement

  9. Robust, dynamic risk management can be a significant competitive business advantage. How business resiliency has changed: • Complexity • Complex web of interrelationships, beyond the “4 walls of any enterprise” • More applications requiring higher levels of resiliency • Global economy • Continuous operations driven by global economy • Regulatory pressures • Security • The danger is: • Inability to know of risks in advance (especially real-time risks) • OR • You identify risks, but don’t have business capability in place to do anything about them

  10. Agenda • The risks of ignoring risk • Business resiliency as the solution • Business resiliency and the Dynamic Infrastructure • How IBM can help • Next steps

  11. Business resilience from IBM gives you an unequalled level of agility. IBM Business resilience is the ability to… … rapidly adapt and respond to risks, as well as opportunities, in order to maintain continuous business operations, be a more trusted partner, and enable growth.

  12. Agenda • The risks of ignoring risk • Business resiliency as the solution • Business resiliency and the Dynamic Infrastructure • How IBM can help

  13. Looking at the big picture, IBM helps clients analyze resilience across six layers of the business to help identify areas of vulnerability and opportunity Risk mitigation strategies Business driven Data driven Event driven Strategy and vision Organization Processes Applications and Data Technology Facilities Business resilience GTS GLB Meeting | Foundational Initiatives | Facilitator Guide

  14. Dynamic Infrastructure provides the foundation for robust business resiliency. • Attributes of a resilient infrastructure • Standardization • Service management • Geographic diversity • Security Virtualization — by providing fewer components to recover, ensembles of like components and the ability to provision and load balance — provides the change agent required to allow the implementation of Dynamic Infrastructure

  15. Agenda • The risks of ignoring risk • Business resiliency as the solution • Business resiliency and the Dynamic Infrastructure • How IBM can help

  16. Many organizations turn to a trusted partner to help uncover and evaluate their business resiliency needs. • Do you know the real cost of downtime to your business? • Can you identify your most critical assets (specifically business processes and key resource dependencies)? • Are your critical assets secure and available? • Can you identify the business resilience investments that will provide you with the best return? • Do you know which business processes, applications and data are most critical to running your business?

  17. Proven IBM processes and tactical and strategic tools can help reduce cost, mitigate risk and improve service. • Risk analysesof applications, systems, business units • Documentation of requirements and measurement against existing implementations • Gap assessment via a comprehensive framework of solutions • Agility enhancement through proven implementation processes • Regular review and updates to strategy as requirements change • Integration of business needs and goals with risk mitigation strategy • Strategic examination and integration of sourcing options • Ongoing relationship with IBM client representatives and specialists to enable short- and long-term infrastructure enhancement

  18. Higher Reduce risk • Approach continuous business operations, even in the event of an outage • Mitigate financial impact of business disruptions Optimize resources • Reduce capital investment • Improve manageability of operating expense • Improve staff productivity Optimum balance of risk and resilience Costs resulting from business disruption Cost of risk and loss mitigation Lower Level of resilience Higher Managed continuity from IBM can help you optimize the balance of risk, resilience and cost.

  19. Driving Transformation in an Economic Downturn Make your IT investments work for you in this economic downturn…by saving money to increase investments in new solutions and innovation… and enhancing (not compromising!) Business Resilience TODAY TARGET 100% New Solutions Liberated funding for direct saving or transformational investment Application Enhancements Strategic Change Capacity New Solutions and Innovation IT Spending Cost of Operations Operations Support Application Enhancements Operations Maintenance Operations Support Operations Maintenance

  20. IBM Resiliency provides comprehensive risk management solutions. • Proven design and implementation framework — based on thousands of proven engagements — designed to align IT and business • Servers, storage and hardware designed for business continuity, security and high availability • Thousands of highly skilled consulting and implementation professionals around the globe • Broad range of solutions designed to address tactical or end-to-end strategic challenges • Comprehensive portfolio that includes solutions for backup and recovery, data protection, remote data replication, fully integrated site switching • Industry-leading solutions for and expertise in RAS, clustering and data mirroring solutions • Consulting services to help protect your business, your people and your infrastructure

  21. IBM managed continuity is built on proven technical capabilities, decades of experience and professional services delivery teams. Real-world experience Real strengths Real people Real results • Business process and technology expertise • Unparalleled global services delivery infrastructure • Recognized market leader • More than 40 years of global business continuity and disaster recovery experience • More than 12,000 business continuity and resiliency clients around the world • More than 1,600 professionals dedicated to business resilience, backed by nearly 400,000 IBM employees worldwide • More than 150 global business resiliency centers in 55 countries • Met 100 percent of our contractual commitmentto clients who declared a disaster with IBM • Reduced total cost of ownership by up to 20 percent

  22. IT DR Summit, London, January 2010 Thank youFor more information, come and talk to usE: gaddumr@uk.ibm.comM: 07966 265483W: www.ibm.com/services/continuity

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