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MedHelp Instruction Manual Pet Health Forums PetDocsOnCall Veterinarians

MedHelp Instruction Manual Pet Health Forums PetDocsOnCall.com Veterinarians. Revision 3: March, 2009. Founded in 1994 Largest online health community with millions of discussions in over 350 health forums and communities. Reach of nearly 8 million unique users a month

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MedHelp Instruction Manual Pet Health Forums PetDocsOnCall Veterinarians

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  1. MedHelp Instruction ManualPet Health ForumsPetDocsOnCall.comVeterinarians Revision 3: March, 2009

  2. Founded in 1994 Largest online health community with millions of discussions in over 350 health forums and communities. Reach of nearly 8 million unique users a month More than 250 doctors answering consumer questions Strategic partnerships with 9 of the top 11 Honor Roll* Hospitals Over 25 partnerships with hospitals and health organizations Many of our partnerships have existed for a decade or more PetDocsOnCall.com is the exclusive Veterinary Medical partner providing veterinary medical answers. * Source: US News & World Report – “Best Hospitals in America” MedHelp Overview

  3. What is covered • Pre-Requirements for MedHelp Veterinarians • PDOC Participant Agreement • Logging into MedHelp • Finding unanswered questions • Answering questions • How to Contact MedHelp • How to Contact Dr. Humphries & Tom Dock

  4. Pre-Requirements for Med Help Veterinarians • ANY veterinarian that would like to participate in Med Help’s forums, must first register at PetDocsOnCall.com, and then agree to and sign our PDOC Participant Agreement. • This assures a basic understanding of medical/legal principles and is protection for all involved. • Further, we would like for you to participate at PDOC to become accustom to forum language and processes. (Training is available to you at any convenient time via phone call with Tom or Dr. Jim) • The Med Help forum system is actually easier to use, but we have less control over some important aspects of what is displayed.

  5. PDOC Participant Agreement: • This is a document we must have all veterinarians who participate in our forums sign. • It describes the manner in which a professional may answer a question where a Veterinary-Client-Patient-Relationship (VCPR) does not exist. • This form was carefully researched and crafted after consult with every State Board of Veterinary Examiners, and with the American Association of Veterinary State Boards (AAVSB). • Already over 100 VNN members who wish to participate in our forums have electronically clicked in agreement with the “PA” and we believe it is our best form of medical / legal protection for all.

  6. Logging in Goto www.medhelp.org

  7. Logging in Enter your Administrative Login (Nickname and Password) which were emailed to you separately. If you don’t have this, simply call or email Tom or Dr. Jim. ** **IF you change your password, please let us know as we keep track of all profiles for security reasons.

  8. Finding your forum Click on the “Forums” link

  9. Ask an Expert Forums Find the word Pets at the rightand click on it. This will automatically scroll you down to the bottom where you find the Pet Communities and the Ask A Veterinarian Forums.

  10. Ask A Veterinarian Forums Find the free Communities AND the Ask A Veterinarian Forums

  11. Forum Sort Order Sorting your forum by discussion start date will make it easier to find unanswered questions (“Date Started” should appear in black)

  12. Unanswered questions You can: • Answer the question • Go to next or previous unanswered question • You can also ask for more information, but use the pull down to select “Comment” instead of Answer, as we will archive all answers. Once you are ready to answer, then make sure you have the pull down selected to Answer and you will be THE answer for that question and your profile picture will appear at the top of the thread. If you answer a question, you will be automatically taken to the next unanswered question. Slide #18 will describe the use of the “decline” option.

  13. Answered and Unanswered Answered questions will have a caduceus icon next to the doctor’s name:

  14. Answered and Unanswered Click on any of the unanswered questions to start.

  15. Answering questions • We suggest you compose your answers in a text editor and save them. • We cannot offer a diagnosis via the Internet, but we can offer specific information and suggestions. • We do not know that questioners have given us complete and accurate medical information, therefore it is best to make sure your answers contain qualifying phrases such as: • “There may be several possible causes for the symptoms you have described…” • “Based on the test results you listed in your question, it appears your pet may have ‘XYZ’ disorder. However, to be certain you and your veterinarian may want to consider the following additional tests …” • If there is a specialist in our group who can help the questioner further, please don’t hesitate to let the questioner know that we will ask our specialists to post, or to post the question in a more specialized forum. • Every answer will automatically be tagged with a disclaimer statement. Therefore, you do not need to include a disclaimer in your answers.

  16. Answering a question • The “To” field is optional. If you would like to personalize your reply, enter the questioner’s nickname in this box. (use the first letter of the questioner’s name and it should “auto-fill” in this box. • Clicking on “Post Comment”will post your answer and take you to next unanswered question Cowher Type your answer in this box and then click on:

  17. Answering a question If you need additional information before you can answer a question, please enter your request in the Comment Box and select “Comment” rather than “Answer”. How long did you take Flagel and what was the dosage?

  18. Declining a question • To decline a question, simply click on the decline button • In general, this is only done if the posting is abusive or if the poster has placed the question in the wrong forum (human question instead of veterinary). • A MedHelp Administrator will contact the user and explain why their question wasn't answered. (e.g. inappropriate, abusive, etc.) Decline button

  19. Next and Previous unanswered • Click on << or >> to go to next or previous unanswered question • This option will only appear if any of the current questions are unanswered.

  20. Going back to the forum By clicking on the “Back To Forum”, you can go back to the forum view

  21. Please don’t hesitate to contact us when you have questions! PetDocsOnCall.com 14110 Sweet Rd. Peyton, CO 80831 Telephone (Dr. Jim Humphries): 719-495-2100 Telephone (Tom Dock): 317-281-8658 Email: dr.jim@MyVNN.com Email: TomDock@MyVNN.com MedHelp International, Inc. 142 10th Street San Francisco, California 94103 Telephone (East Coast): 321-259-7505 Telephone (West Coast): 415-503-0570 Email: Cindy Thompson cindy@medhelp.org Contact MedHelp

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