What Style Are You?

1. What Style Are You? Communication and Social Styles

2. Communication…What makes it important? Necessary tool for understanding For creating and maintaining good relationships To avoid miscommunications, which cause stress and conflict

3. Barriers – obstruction to effectively getting our message correctly interpreted. • Semantics – the meaning, or interpretation of the meaning of words. • Jargon – the vocabulary particular to a trade, profession or group. • Acronym – a word formed from the initial letters or groups of letters of words in a phrase. Factors Influencing Communication Context – the situation in which the communication take place. Interpretation – the receiver determines the intent of the message through the message content. Feedback – the roles of sender/receiver reverse many times during any conversation.

4. 3 Ways to be Actively Listening What percentage of meaning comes from each? Verbals 7% Nonverbals 38% Paralanguage 55% • Verbal • The words we hear • Non-verbal • What we see • Para-language • How we say it

5. Good and poor listening behaviors Good Behaviors • Eye Contact • Nodding in agreement • Confirming what’s said • Ask questions • Walking away • Interrupting • Not responding • Body language Poor Behaviors

6. Don’t interrupt the speaker The message will not get across. The speaker can lose their train of thought. • Mirror back the thought Express their ideas in your own words to verify you have the intended meaning. • Look for agreement Listen for points of agreement, which helps the arguments disappear. Sharpen your listening skills by trying these simple steps: Communication is difficult and complicated. The speaker and the listener have a responsibility to each other. As the speaker you should: -Organize your thoughts -Communicate as effectively as possible As the listener you should: -Listen actively to understand -Determine the meaning of “what” -Determine the purpose “why”

7. Social Styles Why is it important to know your style? • To communicate more effectively • Develop positive relationships What are the 4 different styles? Analytical Driving Amiable Expressive

8. The Driver Social Style • Highly Assertive and action oriented • Control their emotions and focus on tasks and results • They trust facts and data more than intuition • Concentrates more on getting things done than developing relationships • Quick to assess a situation, and get right to work rather than analyze • They are comfortable with directing other to ensure desired results • Comfortable with proceeding on assumptions rather than verified facts • Independent Formal • Practical Dominating

9. The Expressive Social Style Animated Forceful Opinionated Impulsive • Energetic and focus on generating ideas rather than the tasks or results • Enjoys creative challenges • Highly flexible and spontaneous • Comfortable persuading others • Operate comfortably on their emotions • Short attention span • Respond to change quickly

10. The Amiable Social Style Dependable Supportive Pliable Open • Thinks before acting • Do not direct other or impose on their ideas • Focus on people and working in harmony, not tasks and results • Developing relationships is necessary to getting the job done • Agreeable, and are contributors to the team effort

11. The Analytical Social Style Serious Exacting Indecisive Logical • Thinks carefully before acting • Focuses on tasks, results and an effective process • Trust data and facts more than intuition • Self-disciplined, attentive to details, thorough and persistent in meeting responsibilities • Create an orderly “best practices” environment

12. What we now know about ourselves and each other • We differ in many way • How we make decisions • How we act in meetings • How much faith we have in data and facts versus intuition • Whether we are task or people oriented • How comfortable we are in taking charge