MOBILITY MANAGEMENT‘S ROLE IN COORDINATING community TRANSPORTATION

1. Prepared by Navigator Mobility Consulting for MAG Jess Segovia, Presenter MOBILITY MANAGEMENT‘S ROLE IN COORDINATING community TRANSPORTATION

2. Jess Segovia, Navigator Mobility Consulting • Mobility Management / Community Mobility • Transportation Professional = 14+ years • Seniors / People with Disabilities • ADA Paratransit…Reverse Marketing • Transportation Focus… • Community Mobility / Grant-writing / Emergency Evacuation / Transit Planning / Program Development & Management introduction

3. Background • Reductions in transportation funding • Doing more with less • Opportunities to create new services • The role of Mobility Management (MM) • Share perspectives on addressing above issues • Important definitions • Challenges & Opportunities • Examples of successful programs Transportation snapshot

4. Transit:conveyance of people from one place to another. • Human Services: programs for meeting the basic needs of a society or group. • Coordination: balanced and effective interaction of movement, actions, etc. • Mobility Management:creating partnerships with transportation providers to enhance a community’s travel options • Effective means of communicating options DEFINITIONS

5. Inventory existing transportation services • Public transit, non-profit/human services, private… • Identify needs of community • Develop approach to address unmet needs • Sharing resources (financial, capital) • Mobility Management Center • Transportation Brokerage • Develop training program • Develop specific marketing • Track Success/Failures • Identify joint funding opportunities Elements of mobility management

6. To understand the community’s/client’s needs (present & future) To be seen as responsive to those needs (especially to Seniors & People with Disabilities) To provide reliable & cost effective services To provide a variety of services Share costs fairly To responsibly plan future services Priorities of communities & agencies

7. Maximizing existing funding • Identifying new sources of funding • Develop strategies that provide more services with fewer resources • Eliminate duplication of services • Improve efficiency of services; reduce trip costs • Develop/promote new delivery system (focus on where you are going; not why) • Coordinate with Human Services Transportation Providers Possible solutions

8. A strategic approach to service coordination and customer service • Creates a full range of synchronized mobility services • Creates partnerships to expand the range of viable options • Improves communication so the community is aware of all available options • Transit resources are efficiently coordinated • Strategies meet the unique set of needs of each community (and individual) • Mobility Management Centers serve as a single source for coordinating a full range of mobility options • Replaces the business strategy of exclusively managing owned assets with a strategy that encompasses customer-driven partnerships and alliances among multiple transportation providers with the goal of saving costs overall Mobility management approach to transportation

9. Focus on one client Provide one kind of trip Provide specific transportation services Trips are often between facilities Not a transportation provider Understanding Human services transportation providers

10. Communicate using familiar terms & tones Focus on the individual Personal relationships vital to success Understand that providers transport the same people Partnerships will help (not hurt) their clients and community Human services transportation –challenges to coordination

11. Mobility Management/Human Services share philosophy (focus on individual) • Shortage of funds opening doors to untraditional partnerships • Human Services communities have established & effective referral system • Human Services Transportation providers perform certain trips well • Partnerships may help qualify for new sources of funds (and more funding) Benefits of working with human services transportation providers

12. Denver’s partnerships with Human Services agencies • HSA providing subscription trip service in the region • Access Services (Los Angeles) Vehicle Donation Trial Program • Accessible van donated to Senior Housing Facility • Access assisted with maintenance, training, etc. • Provided opportunity for group trips Successes in coordination

13. Pittsburgh’s ACCESS Coordinated System • ACCESS brokers service • 125+ Sponsoring Agencies • ADA Paratransit / 65+ Program / AAA / Vanpool • Medical Assistance / Churches / Nursing Homes • VA / Human Services Agencies / JARC / Food Bank • 9 providers (private, public, non-profit) Success in coordination - Pittsburgh

14. Wisconsin’s Statewide Mobility Management Program • Over 30 Mobility Manager’s statewide • Service Coordination • Vehicle Loan Program • Bus Buddy Program • One-stop Centers • Volunteer Driver Program • Statewide Training Program • Statewide Vocational Funding Success in coordination - Wisconsin

15. Develop Creative solutions!

16. MOBILITY MANAGEMENT ‘S ROLE IN COORDINATING community TRANSPORTATION JESS SEGOVIA Navigator Mobility Consulting Email: NavigatorMobility@me.com Website: www.CoordinatedMobility.com Telephone: 626-379-8400 QUESTIONS?Thank you!