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Understanding QS-9000 Requirements (3rd Edition)

Understanding QS-9000 Requirements (3rd Edition). Center for International. Standards & Quality. The Coca-Cola Company Georgia Power Company AT&T Kimberly-Clark Corporation Bank of America Interface BellSouth Telecommunications General Motors Corporation Beaulieu of America.

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Understanding QS-9000 Requirements (3rd Edition)

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  1. Understanding QS-9000 Requirements (3rd Edition) Center for International Standards & Quality The Coca-Cola Company Georgia Power Company AT&T Kimberly-Clark Corporation Bank of America Interface BellSouth Telecommunications General Motors Corporation Beaulieu of America Georgia Institute of TechnologyEconomic Development InstituteAtlanta, Georgia 1-800-859-0968 www.CISQ.gatech.edu The Economic Development Institute is a member of the Georgia Manufacturing Extension Alliance, an affiliate of the NIST Manufacturing Extension Partnership. GEORGIATECH ISA UNIT OF THE UNIVERSITY SYSTEM OF GEORGIA

  2. Georgia TechIndustrial Extension Service Regional Offices Albany……….…(912) 430-4188 Athens……....… (706) 542-8900 Augusta…….…. (706) 737-1414 Brunswick…….. (912) 262-2346 Carrollton…...… (770) 836-6665 Cartersville……. (770) 387-4002 Columbus……... (706) 649-1666 Dalton…….….... (706) 272-2702 Douglas……….. (912) 384-1121 Dublin…… ..…. (912) 275-6543 Gainesville……. (770) 535-5728 Griffin………… (770) 412-4081 Macon………… (912) 751-6190 Morrow…….…. (770) 254-7592 Norcross………. (770) 806-2112 Rome………….. (706) 295-6008 Savannah…….... (912) 651-2551 Warner Robins…(912) 953-3155

  3. A Checklist of Center Services • System assessments • Training - continuing education, on site, multimedia • CISQ Implementation Program • Licensing Program • User networks (cont’d)

  4. A Checklist of Center Services (cont’d) • CE Marking Assessments • Standards Information • Reading Room

  5. QS-9000Topics We Will Cover Overview of QS-9000 The 20 Elements The Referenced Documents The Registration Process

  6. QS-9000Course Objectives You will be able to: • Explain the relationship between ISO 9000and QS-9000. • Describe the QS-9000 framework. • Identify the QS elements that apply in situations commonly causing confusion or problems. • Describe when and how to use the information provided in the five customer reference manuals. • Explain the registration process and evaluation procedures.

  7. QS-9000Topics We Will Cover Overview of QS-9000 The 20 Elements The Referenced Documents The Registration Process

  8. ISO 9001 Goal “... achieve customer satisfaction by preventing nonconformity at all stages from design through to servicing.” QS-9000 Goal “... development of fundamental quality systems that provide for continuous improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain.”

  9. ISO 9000What It Is ISO=isos=Greek word for “equal” ISO=International Organization for Standardization • Generic, baseline series • Widely applicable • Defines the basics • ANSI/ISO/ASQC Q9000 series in the U.S. • EN/ISO 9000 series in Europe

  10. QS-9000What It Is • A requirement that includes all of ISO 9001 plus • ISO 9000-based interpretations and requirements • Customer-specific requirements (cont’d)

  11. QS-9000What It Is (cont’d) • Applicable to internal and external suppliers to DaimlerChrysler, Ford, GM, and other OEM’s of: • Production materials • Production or service parts • Heat treating, painting, plating, finishing services • A document that refers to 5 other guidance and requirements documents

  12. QS-9000 Framework Quality Manual Procedures Work Instructions Forms and Records Supplier Documentation QSA ISO QS What The Auto Industry Requires From Their Suppliers Customer Requirements PPAP Other Customer Requirements APQP SPC Reference Documents “Mandatory” Guidelines To Suppliers On How To Meet The Auto Industry Requirements MSA FMEA Continuous Improvement References Customer Approvals

  13. ISO 9000 Quality assurance Limited quality improvement Does not require high quality Limited emphasis on customer satisfaction Flexible Subject to interpretation QS-9000 Many TQM concepts Requires continuous improvement Requires defined quality levels Requires determination of customer satisfaction More prescriptive Periodic interpretations ISO 9000/QS-9000Comparison

  14. ISO 9000Why Comply? • ISO builds a better company! • Your customers want it! • Ignoring it could reduce global market-share. • Cost of production and service can drop significantly.* • Comply now; register later. *According to the British Standards Institution

  15. QS-9000 Why Comply? • IF ... you sell directly to: • DaimlerChrysler Mack • Ford Navistar • PACCAR General Motors • Volvo Truck Others • THEN... you are required to comply with QS-9000 • Comply now; register when necessary (Ford)

  16. ISO 9000Benefits of Registration • World-wide recognition • Better vendor opportunities • Improved international market access • Practical compliance with product directives • System Continuity

  17. QS-9000 Benefits of Registration • Ensures you can continue to sell directly to DaimlerChrysler, GM or others who require registration • Ensures you can meet new direct supplier requirements • Enables you to receive ISO 9001 or 9002 registration at the same time • Helps assure your quality system won’t • “fade away”

  18. ISO 9000 Situations Requiring Registration • Customers say so • Regulated products covered by specific directives

  19. QS-9000Situations Requiring Registration Ford All new and existing suppliers must comply

  20. QS-9000Situations Requiring Registration General Motors All existing suppliers must be registered unless otherwise specified. New suppliers must be registered prior to shipment of product

  21. QS-9000Situations Requiring Registration DaimlerChrysler All new and existing suppliers must be registered

  22. ISO 9000How Widespread? • Worldwide = over 200,000 • U.S. = 24,000 • Private industry • Federal Agencies As of January 1999

  23. QS-9000 Registrations 9561 Worldwide 3207 North America As of 1/1/99

  24. QS-9000Development MIL-Q- 9858 1959 GM-GQS 1965 NATO AQAP’s 1968 BS5750 1979 FORD Q101 1981 ANSI/ASQC Z1.15 1979 ISO 9000 1987/1994 CHRYSLER SQA 1983 QS-9000 1994/1998 GM TFE 1987 ?

  25. 4,000 parts per car 70,000 combinations Biggest Problem = Stacked Tolerances

  26. 9000-1 Guidelines for Selection and Use Contractual Quality Assurance Standards 9002 Production, Installation, and Servicing 9001 Design/Development, Production, Installation, and Servicing 9003 Final Inspectionand Test 9004-1 Quality Management and Quality Systems Guidelines

  27. QS-9000Framework QSA ISO QS What The Auto Industry Requires From Their Suppliers Customer Requirements PPAP Other Customer Requirements FMEA SPC Reference Documents “Mandatory” Guidelines To Suppliers On How To Meet The Auto Industry Requirements APQP MSA Continuous Improvement References Customer Approvals

  28. ISO 9000Other Related Standards • The ISO 9000-x Series • The ISO 9004-x Series • The ISO 10000 Series • The ISO 14000 Series

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