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Systems Thinking and BPR

Systems Thinking and BPR. Traditional Business organisation Process Based Organisation Getting from one to the other Things to think about along the way. Traditional Business model. Marketing. Design. Manufacturing. Assembly. Traditional Business. Functional focus Multiple handoffs

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Systems Thinking and BPR

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  1. Systems Thinking and BPR • Traditional Business organisation • Process Based Organisation • Getting from one to the other • Things to think about along the way

  2. Traditional Business model Marketing Design Manufacturing Assembly

  3. Traditional Business • Functional focus • Multiple handoffs • Document duplication • Work duplication • Little appreciation for customer requirements • Not systemic

  4. Business processes Processes Customer Inquiry Supplier comm Raw Materials Finished goods Transformation

  5. Process based business Marketing Design Assembly Manufacturing Start End Group QIT Process

  6. Business Processes

  7. Process based business • Process focussed • Improved communication • Single documentation • Appreciation of customer • Systemic

  8. Process Based Change (PBC) • Scope Decisions • Design Approach • Process Design • Implementation Approach • Change management O’Brien, Bart, 1995, Decisions about Re-Engineering, Chapman & Hall, 658.406 OBR

  9. BPR Framework Changeteam Ad-hoc groups Full time project team Radical Extended Enterprise High Enterprise Integration Process Re-engineering Potential Scope of Change Process Simplification Risks & Benefits Quality Teams Group Improvements Personal Improvement Low Incremental External Internal Focus

  10. Design Approach • Quantitative • Qualitative • Modelling techniques • Design methodology

  11. Process redesign (one view) Develop business strategy Identify key processes Analyse existing processes Re-design processes Implement, monitor, improve

  12. Redesign (another view) Go / No Go decision Risk Analysis Start Planning Engineering Customer Evaluation Pressman 1992

  13. Implementation Approach • Phasing • Prototyping • Piloting • Parallel • Plunge

  14. Change Management • SSM techniques • Awareness of people issues • Designing process around people

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