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New Client Turn-Up Overview

New Client Turn-Up Overview. New Client Turn-Up Process. New Client Turn-Up Process. Pre-Requisites. New Client Turn-Up Process – Prerequisite Recommendations and Dependent on Existing SPS Process. Prerequisite Step 1: 2 Standard DAP HW Recommendations.

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New Client Turn-Up Overview

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  1. New Client Turn-Up Overview

  2. New Client Turn-Up Process New Client Turn-Up Process Pre-Requisites

  3. New Client Turn-Up Process – Prerequisite Recommendations and Dependent on Existing SPS Process

  4. Prerequisite Step 1: 2 Standard DAP HW Recommendations • Small DAP – Assumed Rack Server is Preferred • Monitoring Capacity: • 1 PBX • 10 SNMP Devices • HW Minimum Specification

  5. Prerequisite Step 1: 2 Standard DAP HW Recommendations • Large DAP – Assumed Rack Server is Preferred • Monitoring Capacity: • 10 PBXs – Alarming and Traffic • 100 SNMP Devices • HW Minimum Specifications

  6. Prerequisite Step 2: DAP HW Sourcing and Lead Process Considerations for SPS • Will Manufacturer Install Linux or Will SPS? • Standardize on Model and Configuration from the Manufacturer • Manufacturer Lead Times on New Orders • Does SPS want spare units pre-configured for New Clients?

  7. Prerequisite Step 3: SPS Personnel for DAP SW Install and Config Assuming SPS Will Install DAP OS and SW • General Linux OS Installation Time – 1 – 2 Hours (Min – Max) • DAP SW Installation and Configuration Time – 1 – 2 Hours (Min – Max) • Documented Steps by Tone Software Includes: • Transfer DAP SW files to the DAP Server • Execute a set of Installation Scripts with Prompts • Install the Certificate Key for Secured Connection • Configure the ReliaTel Host IP and Port • DAP System Validation – 2 – 4 Hours (Min – Max) • Total Install and Config Time – Approximately 4 – 8 Hours (Min – Max) • Total Shipment Process and Timeframe to Client Site – X Days

  8. Prerequisite Step 4: On-Site Client DAP Installation Process Considerations for SPS • Process for On-Site Installation for Client • On-Site Client DAP HW Installation Requirements • 1U Rack Space (Assuming Dell Server) with Power and Ethernet Drop • 1 IP Address with Outbound IP Access to the ReliaTel Server IP Address and 443 Port • A temporary local Keyboard and Monitor for any troubleshooting if-required • IP Access from the DAP Ethernet Interface to the Client Monitored Devices • Role of SPS In Walking Client through the DAP HW Install and Connection • Administrator Configure and Validate Remote DAP on the ReliaTel Portal

  9. New Client Turn-Up Process – Configure Client’s ReliaTel Portal New Client Deployment Operational Support Pitfalls: • HW Changes • HW Defects • Connectivity Pitfalls: • Timeframes • Damages Pitfalls: • Client Knowledge • Meeting Requisites • IP Connectivity Pitfalls: • IP Connectivity • IP Troubleshooting Pitfalls: • IP Connectivity • IP Troubleshooting Pitfalls: • Lead Times • HW Changes • HW Defects

  10. New Client Turn-Up Process – Configure Client Devices & Final Turn-up ReliaTel Device Configuration : • Obtain all device monitoring information and requirements • Utilize Device & User Information templates provided byTone Software • Configure devices for monitoring • Utilize Tone’s Foundation Kit & Sample Device Templates • Reference Tone’s Quick Start Guide for Device Configuration • Validate Data and Final Client Turn-up – SPS Process

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