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Redefining Relationships: Putting it all Together

Redefining Relationships: Putting it all Together. Kathleen Wade, Ph.D., LMSW, ACSW University of Michigan Health System. Personal Stories. Everyone has a story Making a difference Meaning making Life changing stories What’s your story What moves you and why does it matter?.

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Redefining Relationships: Putting it all Together

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  1. Redefining Relationships: Putting it all Together Kathleen Wade, Ph.D., LMSW, ACSW University of Michigan Health System

  2. Personal Stories • Everyone has a story • Making a difference • Meaning making • Life changing stories • What’s your story • What moves you and why does it matter?

  3. University of Michigan • What is our story? • Are we at the tipping point? • What will motivate us? • Removing the smoke screens • Identifying our PFCC culture • The ideal synergy between IPCE and PFCC • Strategic planning • Opportunities for change

  4. Changing the Culture

  5. Where are We Going?

  6. How We Get There: Patients As Advisors

  7. What Does Our ‘Before and After’ Look Like?

  8. Partnering with our patients and Families • Patient and family advisors/Massachusetts • Crucial conversations/feedback • Reciprocal learning • Cultural competency • Diversity • Don’t wait until its right • JUST ASK THEM!

  9. Have we lost sight of Seeing Things From the Patient’s Perspective?

  10. EMR and the Patient Portal

  11. A Journey to Transformation • Inspiration • Invitation • Leadership • Organizational change • Reciprocal • Change • Barrier Busting • Sustainability • Transformation

  12. Doctor/Patient Communication

  13. Lessons Learned • It’s the personal experiences and the relationships that can make or break health care transformation • Small things to you can be monumental to others • Move from words to actions • Listening and responding with a new set of eyes and ears • Trust and authenticity create loyalty • Never forget the power of one

  14. The real question to answer is what will inspire you?

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