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TOPIC EXPECTANCY MOTIVATION

TOPIC EXPECTANCY MOTIVATION. Do employees EXPECT their org to scratch where they itch?. Expectancy motivation = seeking to motivate you by linking your org contributions to rewards and outcomes you want from the org (raises, promotions, job security, power, status).

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TOPIC EXPECTANCY MOTIVATION

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  1. TOPIC EXPECTANCY MOTIVATION

  2. Do employees EXPECT their org to scratch where they itch?

  3. Expectancy motivation = seeking to motivate you by linking your org contributions to rewards and outcomes you want from the org (raises, promotions, job security, power, status)

  4. What does your org want you to deliver? • How much do you want the reward/outcome your org offers for delivering what it wants?

  5. How confident are you that you can/will deliver what the org rewards? • How confident are you that your org can/will reward you as anticipated if you deliver?

  6. DAMAGING EXPECTATIONS • Seniority-based promotions • Part-time workers • Invisible discrimination: ethnic, gender, age, no college degree, working mothers, obese, sexual preference • Bi-cultural background

  7. RAISING EXPECTATIONS • Authentic internal org communication • Realistic org expectations • An org tradition of employee empowerment, development, & success • Team-based work

  8. 4 ORGDRAMAS

  9. How motivated are they?

  10. OD #1. Kerry Richter Production Manager TEXBoots

  11. “I’ll never go further in this company because I don’t have the right last name.”

  12. The melting expectations of a non-owner in a second generation family firm

  13. OD #2. Marquis Rookie stock broker

  14. $500 bonus for each new investor recruited EX = how confident is Marquis in his sales skills (vs. technical stock market analysis skills?) + his desire for “quick-hit” bucks?

  15. OD #3.Brooke College bookstore assistant manager

  16. Promotion to store manager if Brooke is willing to relocate to open a new college bookstore & turn a profit in the first year

  17. OD #4. Ozzy Car dealership service manager

  18. $3-5k raise if over the next 9-months, Ozzy:

  19. Recruits more new dealership customers • Lowers the overall rate of customer complaints • Increases the number of mechanics who beat the repair job standard time rate

  20. EX = Ozzy’s naiveté of: • The non-measurable, subjective performance goals • Ozzy’s true influence with customers & mechanics

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