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Connecting with Constituents: Increasing the Library’s Visibility and Strengthening Its Services

Connecting with Constituents: Increasing the Library’s Visibility and Strengthening Its Services. Janice Jaguszewski Director of the Science & Engineering Library University of Minnesota April 19, 2010. What Is an Embedded Librarian?. Collaborative Partnerships. Integrated in

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Connecting with Constituents: Increasing the Library’s Visibility and Strengthening Its Services

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  1. Connecting with Constituents: Increasing the Library’s Visibility and Strengthening Its Services Janice Jaguszewski Director of the Science & Engineering Library University of Minnesota April 19, 2010

  2. What Is an Embedded Librarian? Collaborative Partnerships Integrated in Users’ Workflow Data Driven Embedded Librarian Innovative Results Innovative Problem Solving Adapted from David Shumaker and Mary Talley Models of Embedded Librarianship, January 2010

  3. How do I add value? “Luck is what happens when preparation meets opportunity” Seneca, 1st century BCE

  4. Key questions • What do my constituents value? • What do my constituents do? • What do my constituents need? • How can/should the library respond? • How does the library market these services?

  5. What do my constituents value? They want to save time… And be more

  6. What do my constituents do? • Collaborate? • Communicate? • Find information? • Conduct research? • Teach or present? • Keep up with new information in their field? • Manage the information they find? • Learn new technologies and choose the best for the task at hand?

  7. What do my constituents need? • Embed yourself in their environment to find out • Pop into offices • Go to lunch or coffee • Attend their conferences, events, presentations • Observe them at work • Conduct focus groups

  8. How can/should the library respond? Bridge the gaps Develop partnerships Become more visible Redirect resources as necessary

  9. Examples from the Sci/Eng Library

  10. Sci/Eng building relationships • Establish credibility – be prepared for all opportunities! • Spend time in departments every week • Attend meetings, receptions and disciplinary conferences • Participate in college/department events and host events in the library

  11. Sci/Eng bridging the gaps • Workshops to meet identified needs • Newest is Data Management 101 • Distance learning • Connecting people to improve services

  12. Sci/Eng bridging the gaps • Online tools • MapHappy • Assignment Calculator • Undergraduate certificate program in information and communication skills

  13. Increasing the Sci/Eng Library’s visibility • Brochure • Slide show • To highlight events, resources, services • Facetime posters • Facebook and Twitter • Promotional video for Science Quiz Bowl

  14. Thank you! Janice Jaguszewski j-jagu@umn.edu

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