Measures to execute voice authentication in call centres
Biometric authentication is a security process used to substantiate a useru2019s identity through biological traits such as voice, fingerprints, retina, and facial characteristics. Voice biometrics software store this data to validate a useru2019s identity when that user retrieves their account. As this data is exclusive to individual users, voice authentication is often more secure than conventional forms of multi-factor verification. With the growing popularity of voice verification, call centers are witnessing gains not only in terms of time saved but also in terms of offering an enhanced customer experience while boosting security at the same time. Voice-bots, chatbots and contact centers are the key channels where biometric information are used as per a survey conducted by Deloitte.
21 views • 1 slides