Chapter 7, Section 4

1. Chapter 7, Section 4

2. Reservationists Ask for the Following Information: • Guest’s last name, first name, and middle initial • Guest’s title • Guest’s complete address • Travel agent’s IATA number, address, and phone number • Telephone number of contact person • Arrival and departure dates • Number of people sharing the room • Room type, rate, and any special requests • Rate code

3. How do guaranteed reservations benefit hotels? • Guaranteed reservations benefit hotels by reducing no-shows and guaranteeing the money if the room is cancelled. • How do they benefit guests? • Guaranteed reservations benefit guests by guaranteeing that the lodging property will hold the room until check-out time on the day after the arrival date

4. Group Reservation Masters are Set Up with the Following Information: • Group name and address • Name and number of group contact • Market segment code • Single, double, and suite rates • Extra person charge • Cut-off date • Names of guests to receive free rooms • Designated VIPs in the group • Master billing instructions • Number of rooms of each type required for each night of the booking

5. Reservations May Prepare: • Expected arrivals list • Expected departures lists • Reservation confirmation forms • Group rooming lists • VIP reports • Special requests reports • Room availability reports

6. Quiz 7.4 • ____ reservations reduce no-shows and ensure the property is paid if the room is not cancelled. • Properties that get heavy group businesses use a ____ ____ _____, which is part of the reservation computer system and provides one folio for the entire group.

7. Quiz 7.4 3. True/False: Travel agents receive a courtesy commission for cancellations or no-shows. 4. True/False: If a guest does not provide an advance deposit in the allotted timeframe, reservationists leave the reservation as a guaranteed reservation. 5. True/False: Reservationists handle cancellations with the same guest service they would show for a reservation.