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Target Corporation

Target Corporation. By: Christopher Hosson Bethsaida Perez. Mission Statement.

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Target Corporation

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  1. Target Corporation By: Christopher Hosson Bethsaida Perez

  2. Mission Statement Our mission is to make Target the preferred shopping destination for our guests by delivering outstanding value, continuous innovation and an exceptional guest experience by consistently fulfilling our Expect More. Pay Less.® brand promise. To support our mission, we are guided by our commitments to great value, the community, diversity and the environment.

  3. Human Resource- Customer Service

  4. Community Help & Environmental Sustainability • Target donates 5% of its’ profits to the local community

  5. Training Employees When hiring Managers- individuals that have college degrees Lower positions- high school When hired- 90 full days of training Why training? Prepares the employee in technical knowledge and skills that are needed.

  6. Diversity • Hires different ages, religion, race, gender, ethnicity, sexual orientation, language, physical ability, family education and life experiences.

  7. Performance Management

  8. Criticism- Customer Service • Customer Service lets consumer know how important he/she is for the company • Builds loyalty • Customer evaluates Target’s customer service and lets the company know how well they are doing their job

  9. Criticism- Customer Service

  10. Criticism- Helping the local community

  11. Criticism- Training employees Why does Target’s training take so long? 1) Organizational Socialization

  12. Criticism- Diversity What areas of this company has diversity been an asset? 1) In customer service 2) Employee development

  13. Criticism- Performance Management 1)Breaks down its individual job to point and provides the employee with the type of expectations that are required to have when working at target. 2)By having evaluation of employees, Target is allowed to see what parts need improvement in its employees.

  14. Our Suggestions for Target Change the Diversity Policy Community Policy Training Policy

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