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Orbitz for Agents User Training. April 8 | 2010. Orbitz for Agents > Getting Started. Orbitz for Agents enables you to leverage Orbitz Worldwide’s inventory to service your customers - - all while earning commissions and generating new revenue.

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Orbitz for agents getting started
Orbitz for Agents > Getting Started

Orbitz for Agents enables you to leverage Orbitz Worldwide’s inventory to service your customers - - all while earning commissions and generating new revenue.

Agents own their customers and their customers’ information. Orbitz will not use customer information for marketing or solicitation purposes.


Orbitz for agents getting started1
Orbitz for Agents > Getting Started

In the top-right corner of every page these icons can be found.

On each page there are FAQs specific to that page. You can access these, along with all of our FAQs, by clicking here.

Contact Orbitz

Access your profile page by clicking here.


Orbitz for agents getting started2
Orbitz for Agents > Getting Started

Click on “Update” to access your company profile and update your contact information.

You can also click on “Company Profile” (highlighted in red)


Orbitz for agents getting started company profile
Orbitz for Agents > Getting Started > Company Profile

On all customer itineraries your agency and customer service number will appear. The customer would not know that Orbitz was involved in the booking, as these are your customers.

Marketing copy that appears on customer itinerary emails.


Orbitz for agents getting started3
Orbitz for Agents > Getting Started

Click on “Update” to set your defaults for commissions, fees, and travel insurance


Orbitz for agents getting started company settings
Orbitz for Agents > Getting Started > Company Settings

You earn a commission on every itinerary you sell. You can generate additional revenue by adding a mark-up (not visible to the customer) or service fee (visible to the customer) to each itinerary. With this screen you can set the default maximums.

Travel insurance is a valuable service for travelers and a means of increasing your commissions.


Orbitz for agents making a booking
Orbitz for Agents > Making a Booking

Orbitz for Agents enables you to book vacation packages and stand-alone hotel reservations.

We’re evaluating whether to launch stand-alone air, stand-alone car, and cruises.

To start a new booking, click on “New Search”

The system does not presently support open-jaw or multi-city itineraries.


Orbitz for agents making a booking1
Orbitz for Agents > Making a Booking

Click-on “Maximize your commissions” link to see the commission you’re earning, add a mark-up (not visible to the customer), add a service fee (visible to the customer). You retain 100% of any mark-up or service charge you add.

Use filter on this screen to narrow the search results to meet your customer’s expectations. NEW!

The various drop-down boxes allow you to select a variety of search parameters.

By holding the CTRL key and then clicking on desired choices you can highlight more than one choice.


Orbitz for agents making a booking2
Orbitz for Agents > Making a Booking

Low inventory alert now tells you when inventory is low for that price.

Displays dollar savings when booking hotel and air together.

View other room types in one easy click

Filters

New expandable card that displays description, map, amenities in one place


Orbitz for agents making a booking3
Orbitz for Agents > Making a Booking

The mark-up you added to the itinerary (not visible to the customer).

The service fee you added to the itinerary (visible to the customer).

Any override/mark-up or travel insurance/trip protection charges that you add will increase the overall price of the itinerary. Here the Reservation Price reflects the addition of each of the Pricing Components to the itinerary.

The base commission you’re earning from the sale of the itinerary.

The commission you’re earning from the travel insurance you added to the itinerary.


Orbitz for agents making a booking4
Orbitz for Agents > Making a Booking

Service Fee and Trip Protection listed separately in cost breakout.

New expandable card displays description, larger photos, map and amenities in one place

Upsell to a different room

Displays nightly rate and total price

Protect your customer and earn additional commissions by adding travel insurance before completing the booking.



Orbitz for agents making a booking5
Orbitz for Agents > Making a Booking

The system enables you to input your client’s frequent flier information for a variety of programs.

Select airline seats for flights

The system supports a variety of payment options; however, coupons or promo codes are not presently supported.

U.S. and non-U.S. issued major credit cards, such as those listed in the drop-down identified here, can be used. However, a bank/debit card from a non-U.S. bank cannot.

page 13


Orbitz for agents making a booking confirmation
Orbitz for Agents > Making a Booking > Confirmation

Note that any service charge you assess would be separately itemized, along with travel insurance.

Follow-up by the customer, would be to your customer service number.


Orbitz for agents making a booking email confirmation
Orbitz for Agents > Making a Booking > eMail Confirmation

Note that any service charge you assess would be separately itemized, along with travel insurance.

Follow-up by the customer, would be to your customer service number.


Orbitz for agents making a booking prior reservations
Orbitz for Agents > Making a Booking > Prior Reservations

Use this functionality to find reservations you booked earlier – whether it is to review the details or modify/cancel the reservation.


Orbitz for agents making a booking prior reservations1
Orbitz for Agents > Making a Booking > Prior Reservations

Clicking-here allows you to review the reservation’s details, as well as make changes.


Orbitz for agents making a booking prior reservations2
Orbitz for Agents > Making a Booking > Prior Reservations

You can cancel hotel reservations by clicking on this button. However, in order to cancel a vacation package you need to call Orbitz (1-877-250-6642).

Further, with these details Orbitz can help you when you call our hotline. Our hotline is our private label call center and not the main Orbitz customer service line.

These are your customers. Orbitz will not contact them. We’re here to help you with questions that you might have.

You can print or email the itinerary details to your client.


Orbitz for agents manage your business
Orbitz for Agents > Manage Your Business

Generate a report of your total sales during a particular

date range


Orbitz for agents travel agency reports sales report
Orbitz for Agents > Travel Agency Reports > Sales Report

To generate a report for sales during the previous month, set the “From Date” to 6/1/2012 and the “To” date to 6/30/12. The resulting report will only cover June sales.

February

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Run a report on Trip Start/End date to see who traveled during the month. Orbitz pays commission on consumed travel.

You can select one of two types of reports. The “Details” report allows you to view each of the reservations. This report is helpful, as you can compare the sold itineraries with those in the “Commissions Report” where you’ve earned the commissions.


Orbitz for agents travel agency reports sales report details
Orbitz for Agents > Travel Agency Reports > Sales Report > Details

This report details each of the itineraries sold during the time period you searched. If you click-on one of the itineraries (Conf. numbers beginning with “NG”), you can see all of the details associated with that itinerary.

To reconcile your commissions, you can use this report and compare it to the “Commissions Report” (later slide) for the same time period.

Remember, you’re paid commissions at different times, as was shown in the earlier slide. For example, a hotel reservation made in Feb. for a stay in March would result in you getting paid in April. This is because hotel reservations are paid when consumed - - in this case the reservation was consumed when the guest arrived in March.


Orbitz for agents travel agency reports sales report details1
Orbitz for Agents > Travel Agency Reports > Sales Report > Details

If you click-on one of the itineraries, you can see an overview of that itinerary (box to the left).


Orbitz for agents manage your business1
Orbitz for Agents > Manage Your Business Details

Generate a report of the commissions you’ve earned from your sales.

Remember: you only earn commissions according to the percentages and timelines in the earlier slide. (E.G. you earn a commission on a hotel when the guest checks-in.)


Orbitz for agents manage your business commissions report
Orbitz for Agents > Manage Your Business > Commissions Report

This report allows you to search to see what commissions you’ve earned on the itineraries you’ve sold. Remember, that you earn a commission according to the earlier chart (e.g. a hotel itinerary earns commission when the guest checks-in).


Orbitz for agents manage your business commissions report1
Orbitz for Agents > Manage Your Business > Commissions Report

For those reservations that are consumed, you’re paid commissions the following month. E.G. reservation made in Feb. for hotel reservation in March. Once the guest checks-in in March, your commissions check for March will reflect the commission from this itinerary.


Orbitz for agents
Orbitz for Agents Report

If you have additional questions, you can also consult our Frequently Asked Questions (http://www.bit.ly/8YycUx)

or drop us a line at: [email protected]

We’re excited to be working with you.

– The Orbitz for Agents Team

page 26


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