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PHYSICAL AND EMOTIONAL FACTORS THAT AFFECT COMMUNICATION. I. IMPORTANCE OF SELF-KNOWLEDGE AND SELF-CARE**. We need to take good care of ourselves so we can be at our best for our clients. Pets, friends, family…. Try new things!. American Counseling Association, 2015.
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I. IMPORTANCE OF SELF-KNOWLEDGE AND SELF-CARE** • We need to take good care of ourselves so we can be at our best for our clients
What are some other ways you can care for yourself on a budget?
II. DEALING EFFECTIVELY WITH SPECIAL ISSUES** • A. Religion Some groups may not believe in intervention or rehab Some clients may seek/prefer alternative forms of healing
B. Gender** • Tannen, D. (1994). You just don’t understand: Men and women in conversation. • Owens, R.E. (2016). Language development: An introduction (9th ed.). Boston: Allyn & Bacon. • Talbot, M. (2010). Language and gender (2nd ed.). Malden, MA: Polity Press. • Turnbull, K.L., & Justice, L.M. (2012). Language development: From theory to practice (2nd ed.). Boston: Allyn & Bacon.
Owens 2016** • “The communication behaviors of men and women reflect the traditional status of women within our society. As in other cultures, words associated with masculinity are judged to be better or more positive than those associated with femininity…Traditionally, the behaviors to which they are expected to conform deny women interactional control and send a devaluing message.”
C. Age (working with older clients)** • Clients from some cultures may resist the advice of a young SLP • Use titles • Remember; many not been trained to spill their guts—hard to talk about feelings
** • When making appointments, keep traffic hours in mind • Older clients may feel useless and discarded by society • If they have neurological impairments, family will want to talk about what they were like before
Haynes & Pindzola, 2012, p. 27:** • “Since many older clients tend to feel useless and discarded in our youth-oriented culture and resentful that their bodies are betraying them, we may find it important to spend some time listening to their memories of past achievements. • Older clients should be treated with respect….the number of people over age 60 comprises a significant proportion of the population.”
Dark, Balandin, & Clemson (2011). Communicating about loss: Experiences of older Australian adults with cerebral palsy and complex communication needs. Communication Disorders Quarterly, 32, 176-189.** • Interviewed 20 Australian older adults with cerebral palsy and complex communication needs (e.g., AAC users)
D. Time** • Remember that time is culturally relative • If you are late, it is upsetting. Apologize, briefly give a reason, and move on.
E. Culture** • We need to remember issues of social justice for CLD clients • For example, if we are counseling CLD students and their families in school, we must be sure that all programs (e.g., GATE) are accessible • Be aware of older CLD clients’ issues like not speaking English or lacking money or transportation
Haynes & Pindzola, 2012:** • When interviewing--much info clients are being asked for is highly personal • Many cultures find it difficult to reveal this info • We may need to conduct multiple interviews and establish a strong relationship with clients
III. PROJECTING A PROFESSIONAL IMAGE • A. Personal Appearance and Habits
If I see someone about to say no or disagree…** • “Take your time to think about this, and let’s come back to it later. Don’t feel like you have to decide right now.” • Remember: even if people change their minds and agree with what you want, they may be too proud to admit it
For example: *** • OK: • “I recommend that we target Jason’s pragmatics skills in therapy. He needs to learn how to initiate conversations and enter groups successfully.” • BETTER: • “Mrs. Johnson, I really agree with what you said about Jason needing to work on his social skills. You are right. I was thinking of working, in therapy, on helping him learn to initiate conversations and enter groups successfully. What do you think?”
