Presentation to South West & South East London Housing Partnership

1. Agenda The Service Stats R.O.I. Price Samples ! Presentation to South West & South East London Housing Partnership 13th November 2009 The Professional, Easy to Use Service Working for Landlords Locally, Regionally & Nationally

2. Agenda The Service Stats R.O.I. Price Samples ! • What does it do? • The real thing… not just mutual exchange! • The numbers. • Paying for itself…

3. Agenda The Service Stats R.O.I. Price Samples ! For the tenant In action For the landlord • Local & national service • Self service - quick & easy registration • Ad-hoc searching & automatic matching • Match alerts by email, SMS text or letter • Instant access to contact details • Question/Answer channel.

4. Agenda The Service Stats R.O.I. Price Samples ! For the tenant In action For the landlord • Fully managed shared service • Landlord support material & activity • Simple tenant approval • Under-occupancy/Overcrowding alerts & matching • Marketing of immediately available homes • Accessibility solutions.

5. Agenda The Service Stats R.O.I. Price Samples ! For the landlord For the tenant In action www.homeswapper.co.uk

6. Agenda The Service Stats R.O.I. Price Samples ! Overall Local authorities/ALMOs & LSVTs Cross boundary Your sub-region Neighbouring landlords Feb 21st 2007 to 4th Sept 2009 • Reg’s since launch 304,951 • Reported Swaps: 15,663 • Current reg’s: 134,372 (active) • Annualised MORI: 16,833 • 90% reg’s have free access • 540 participating RSLs/LAs* • Stock: >2.3 million units • 85% have matches • Average matches: 72 • 50%+ of national stock.

7. Agenda The Service Stats R.O.I. Price Samples ! Overall Local authorities/ALMOs & LSVTs Cross boundary Your sub-region Neighbouring landlords Participating Landlords Councils: 67 ALMOs: 33 LSVTs: 98 HAs: 342

8. Agenda The Service Stats R.O.I. Price Samples ! Overall Local authorities/ALMOs & LSVTs Cross boundary Your sub-region Neighbouring landlords

9. Agenda The Service Stats R.O.I. Price Samples ! Overall Local authorities/ALMOs & LSVTs Cross boundary Your sub-region Neighbouring landlords

10. Agenda The Service Stats R.O.I. Price Samples ! Tenants Options Landlords Fees for tenants of non-participating landlords • Quarterly fee for tenants of non-participating landlords… • £7.45 per 3 months • £13.95 per 6 months • £26.95 per 12 months • Tenants of participating landlords do not pay the quarterly fee

11. Agenda The Service Stats R.O.I. Price Samples ! Tenants Options Landlords Optional landlord services • Processing of paper application forms: - £5 per form • Lists: - £9.50 per list (£6.50 for partnering landlords) per 50 double-sided A4 printed sheets (plus p&p) • Monthly matches letters for selected tenants: - £250 set up fee then £50 per month for up to 25 letters (extra letters at £1.50 (plus p&p each). All prices are ex VAT

12. Text alerts fortnightly Email alerts weekly Letter alerts monthly (optional) Agenda The Service Stats R.O.I. Price Samples ! Alerts Reg Form Lists Posters Swap boards Weblinks Incentives Tenant events They say Inspection 6 way swap

13. Agenda The Service Stats R.O.I. Price Samples ! Alerts Reg Form Lists Posters Swap boards Weblinks Incentives Tenant events They say Inspection 6 way swap

14. Agenda The Service Stats R.O.I. Price Samples ! Alerts Reg Form Lists Posters Swap boards Weblinks Incentives Tenant events They say Inspection 6 way swap

15. Agenda The Service Stats R.O.I. Price Samples ! Alerts Reg Form Lists Posters Swap boards Weblinks Incentives Tenant events They say Inspection 6 way swap

16. Agenda The Service Stats R.O.I. Price Samples ! Alerts Reg Form Lists Posters Swap boards Weblinks Incentives Tenant events They say Inspection 6 way swap

17. Agenda The Service Stats R.O.I. Price Samples ! Alerts Reg Form Lists Posters Swap boards Weblinks Incentives Tenant events They say Inspection 6 way swap

18. Agenda The Service Stats R.O.I. Price Samples ! Alerts Reg Form Lists Posters Swap boards Weblinks Incentives Tenant events They say Inspection 6 way swap 14/08/08 Make money for moving home - A2 residents Have your circumstances changed since you first moved into your current home? Have your children grown up and moved out? Do you have more bedrooms than you need? ……We are launching a ‘cash for downsizing’ scheme in partnership with A2 Housing Association, which could benefit you if you are an existing A2 resident and live in this Borough. If you are living in a property with two or more bedrooms and are willing to move into a one bedroom home within the same area, we will give you £1,000 for each bedroom that you release. We will pay you half of the amount, and A2 will pay the other half. www.spelthorne.gov.uk/environment___planning/housing/cou_housing_downsizing-2.htm

19. Agenda The Service Stats R.O.I. Price Samples ! Alerts Reg Form Lists Posters Swap boards Weblinks Incentives Tenant events They say Inspection 6 way swap

20. Agenda The Service Stats R.O.I. Price Samples ! Alerts Reg Form Lists Posters Swap boards Weblinks Incentives Tenant events They say Inspection 6 way swap "HomeSwapper is already being used extensively with up to 6 Raglan residents registering on the website every day. The service makes the whole exchange process easier and provides much quicker information for residents." Steve Hayes, Compliance & Support Officer, Raglan “It is fantastic to see that all of our colleagues throughout the county have chosen HomeSwapper. This will not only make things easier when managing swaps between landlords in the region but ensures that all of Wiltshire's social tenants are able to access the same level of service whoever their landlord is” Andrew Myatt, Head of Neighbourhoods, Selwood Housing Society "We signed up to HomeSwapper because we recognise that it is a relatively cheap & simple way to ensure that our tenants have the greatest number of options with regard to mobility. With ever increasing pressure on our housing stock we are particularly keen to support those who wish to move into alternative accommodation. Achieving even a few exchanges would easily cover our costs when you consider the time it would otherwise take to fill empty homes." Jackie Thomas, Executive Director of Housing Management at Homes for Haringey

21. Agenda The Service Stats R.O.I. Price Samples ! Alerts Reg Form Lists Posters Swap boards Weblinks Incentives Tenant events They say Inspection 6 way swap Audit Commission report: Northwards Housing Published: February 2009 Result: 3 stars and excellent prospects In this inspection, we found that strengths continue to substantially outweigh weaknesses. The lettings service is customer focused... offering appropriate advice to them... Northwards Housing promotes a range of other options to potential applicants... in order that applicants are aware of all housing options... NH is a member of HOMESWAPPER and has registered over 100 tenants in the first eight months of membership. This is promoted by re-housing officers and provides a further option to existing tenants. This approach ensures wide, informed choice to applicants. www.audit-commission.gov.uk/Products/BVIR/B4021EFB-9754-4957-BA33-B85BFCDEBCB5/NorthwardsHousingALMO12Feb09REP.pdf

22. Agenda The Service Stats R.O.I. Price Samples ! Alerts Reg Form Lists Posters Swap boards Weblinks Incentives Tenant events They say Inspection 6 way swap Jonathan Woking BC Woking 1 bed flat Janice Ranger Wandsworth HA South West London 2 bed flat Mandy Midland AHA Kingstanding 2 bed house 6 – Way Swap Julie Birmingham CC Bordesley Green 2 bed house Lynne Birmingham CC Kingstanding 3 bed house Joanna Waterloo HA Castle Bromwich 2 bed flat

23. Agenda The Service Stats R.O.I. Price Samples ! Summary Moving Forward • Local & National service inclusive of all RSLs & tenants • Minimal landlord administration, empowered tenants • Managed mobility solution (KLOE7) • Reduces void costs (rent loss,market hard to let & sheltered advertising, EPCs) • Under-occupied & overcrowded households willing to move • Quick, simple ‘go-live’, clearexit strategy (1 yr commitment) • 100,000+ reasons… sheer weight of numbers • The easiest, fastest & greatest chance of finding a match.