we help people who do a great job do it better

1. 24 November 2011 we help people who do a great job do it better Kathryn Chamberlain Area Officer, Eastern

2. A framework for supporting personal assistants working in adult social care • Co-produced by DH with national partner organisations, people who use services and their PAs. • Launched 27 July 2011 in Essex by Paul Burstow MP • Based on recent research

3. PA Framework • Delivery plan will be developed in coming months • Skills for Care to co-ordinate implementation of framework in partnership with direct employers and other partners

4. PA Framework Three broad aims • To support future growth of the PA workforce and their employers • To address challenges to the development of PA working; and • To share best practice examples

5. Main areas of framework • Better understanding of PA working • Support for employers during recruitment • Learning and development • Supporting PAs and employers • Enabling Risk Management

6. Some facts and figures DH Data: • March 2009 – 92,878 personal budget holders • March 2010 – 167,902 • September 2010 – 244,144 • SfC research reporting growing demand

7. Demand for PAs • Research by the thinktank Demos and Individual Budgets Evaluation Network suggest that between 44% and 59% spent part or all of their budgets on PAs. • SfC predict that growth in demand will rise from 200,000 now to 1.2 m by 2025

8. Good practice – Personalisation and Partnership - Skills for Care • Importance of relationship from start • Address any problems quickly • Importance of management skills • Peer support • Enabling employers to think about what they want from their PA Factors that contribute to an effective working relationship between direct employers and PAs:

9. Good practice – North West PA Register – Age UK and Cheshire Centre for Independent Living NW PA Register • Easy-access, secure online recruitment tool • Enables individual employers and PAs to search in one place • Facilitated by Age UK Cheshire and CCIL • Provides greater choice, more personalised recruitment, flexible and responsive market

10. Good practice • CCIL PA training service • Enables individual employers to access tailor-made training for PAs • CCIL with SfC developed PA Apprenticeships Pilot for 11 PAs to access the H&SC apprenticeship framework

11. Good practice – Essex Coalition for Disabled People ECDP • Independent IAG, including advocacy • Peer support • Supportive payroll service • Support with practicalities, e.g. CRBs • Training for employers and for PAs

12. Good practice – Support that works well (ADASS Survey) • Good info about employer and PA rights and responsibilities • Support with performance management • Support provided by peers • Support opportunities to maximise resources • Technical support, including payroll • Offer to provide staff checks

13. Skills for Care resources • PA Toolkit • Effective Supervision • Common Induction Standards for PAs • Flexible QCF units, QCF Scenario • Funding for units of QCF • I Care website PA case study • Personalisation and Partnership – a successful working relationship

14. Thank you Information and joining the advisory group at paframework@skillsforcare.org.uk www.skillsforcare.org.uk

15. Discussion points: • What have you tried that has worked? • What do you see as the main challenges? • What would you most like support with?

16. we provide supportfor those whoprovide support