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Managing and Working with Generation Y Professor Kaye Chon Dean

Managing and Working with Generation Y Professor Kaye Chon Dean School of Hotel & Tourism Management The Hong Kong Polytechnic University. “Less than 20%of employees are highly engaged. It's not that work sucks; it's that management blows.” - Gary Hamel on Management Innovation.

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Managing and Working with Generation Y Professor Kaye Chon Dean

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  1. Managing and Working with Generation Y Professor Kaye Chon Dean School of Hotel & Tourism Management The Hong Kong Polytechnic University

  2. “Less than 20%of employees are highly engaged. It's not that work sucks; it's that management blows.” - Gary Hamel on Management Innovation

  3. Two Most Significant Demographic Changes in Last 100 Years: “Baby Boomers” vs. “Gen Y” “Baby Boomers” “Generation Y” Born 1979 to 1994 25.5% of world population 1-child or 2-children generation Affluent and well looked after Over protected Highly expressive Digital generation Outspoken Life before career • Born 1945 to 1966 • 18.6% of world population • Economic hardship • Multiple siblings • Traditional egalitarian work ethics • Frugal • Career driven • Career oriented

  4. The Issues • Today’s organizations were constructed by Baby Boomers • Existing theories of management were largely driven by Baby Boomers • Huge differences in culture between today’s leaders and emerging workforce • Changes are inevitable in times of transition!

  5. Desired Qualities for Future Managersand Our Challenges Reality that we are facing: the new breed of Generation Y • Excellent management know-how: theories and practice • Communication and language skills • Networking skills • Ability to manage technology • Global outlook and internationalism • Personal and professional grooming • Career commitment

  6. PriceWaterhouseCoopers Global Survey of Students in Hospitality and Tourism • Greater emphasis on “work-life balance” • “Family orientation” vs. “career orientation” • Opportunity for “self-expression” highly important • Opportunity for “social connectivity” both at work and after work is important – emotional connections • Tends to be “impatient” for career mobility • Respect authorities but not formal structures and lines • Requires transparency in procedures • Expect superiors to be mentors and friends IMPLICATIONS – Need to understand the changes and accommodate ourselves to changes

  7. What Do You Do First Thing When You Wake Up in the Morning?: Gen Y Says… It is all about emotional connectivity: • “Status” and “Check in” – what you do and where you are…

  8. Professors and Students: Unlike Any Other

  9. Transformational Leadership Customers Senior mgmt Individual contributors team Control Middle mgmt First-line mgmt Middle mgmt First-line management Senior mgmt Support Individual Contributors Customers

  10. SHTM’s organization chart (as at Mar 2011) Students / Industry Undergraduate Programmes General Office Taught Postgraduate Programmes Research & Research Students Research Students Research Committee BScC PL HD (PT) PL MSc PL BAC PL (China) MSc PL (China) HD (FT) PL DHTM PL BSc PL • EDPs • Che-woo Lui H&T • Resource Centre • Samsung Digital Lab • Bistro 1979 • Industry Partnerships Senior Executive Officer Undergraduate Programme Director Postgraduate Programme Director Associate Dean (Administration) Associate Dean (Academic Affairs) Dean of School School Advisory Committee School Academic Advisor

  11. Hong Kong Polytechnic University School of Hotel and Tourism Management65 teaching faculty from 19 countries sharing the same vision

  12. 2009: PolyU SHTM ranked No. 2 in the World

  13. Thank you and stay connected! Google: Kaye Chon www.polyu.edu.hk/htm

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