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Omni-channel Best Practices

Omni-channel Best Practices. How Retailers can Survive in an Omni -Channel World. Jorij Abraham. Agenda. Introducing Unic What is Omni-channel Management? One of our Best Practices Three Characteristics of Omni-Channel Players. We increase our customers’ success in e-business.

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Omni-channel Best Practices

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  1. Omni-channel Best Practices HowRetailerscanSurvive in an Omni-Channel World Jorij Abraham

  2. Agenda • Introducing Unic • What is Omni-channel Management? • One of our Best Practices • Three Characteristics of Omni-Channel Players

  3. We increase our customers’ success in e-business. Mission of the Unic Group

  4. A Selection of Our Clients enthusiastic about our valuable customers... Construction B2B2C Fashion Fashion Retail B2B

  5. What is Omni-Channel Management?

  6. From Single to Omni-Channel

  7. Commerce + Content = Experience Commodity € 0.01 – 0.02 / cup Product € 0.05 – 0.25 / cup Experience € 2.50 – 5.00 / cup

  8. From Content, to Commerce, to Experience

  9. Three Characteristics of Omni-Channel Players NPS, Architecture, Speed

  10. The Net Promotor Score (NPS)

  11. Integrated Customer Centric Architecture

  12. Igor Corvers Director Sales & Marketing jorij.abraham@unic.com axelle.leroy@unic.com Jorij Abraham Director of Consulting Axelle Leroy Marketing Manager Benelux igor.corvers@unic.com • Jos Strijbosch • Senior Account Manager jos.strijbosch@unic.com

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