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Service-Enriched Housing: Curran House

Service-Enriched Housing: Curran House. Presented by: Quyen Le Social Worker/Site Coordinator Tenderloin Neighborhood Development Corporation. Curran House. New Construction Family Housing 67 Units Types of Units: studios, 1, 2, 3-bedrooms

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Service-Enriched Housing: Curran House

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  1. Service-Enriched Housing: Curran House Presented by: Quyen Le Social Worker/Site Coordinator Tenderloin Neighborhood Development Corporation

  2. Curran House • New Construction Family Housing • 67 Units • Types of Units: studios, 1, 2, 3-bedrooms • 14 studios, 15 1-br units, 14 2-br units, 24 3-br units • Laundry, rooftop garden, community room, backyard area, office space

  3. Tenant Population • Total Population: 194 tenants, 115 adults, 79 children • Family, couples, individuals • Multi-generation families, single parent families, two parent families • Family size – many have 2 or 3 children • Racial Diversity • 10% African American, 21% Caucasian, 41% Asian, 3% Native American, 2% Pacific Islander, 23% Other

  4. Tenant Population • Languages Spoken • English, Spanish, Vietnamese, Cantonese, Russian, Hindi • Income • AMI Distribution • 100 % below 50% of AMI • 43% below 45%AMI • 57% below 30% AMI • Average Income = $26,126 (as of 1/22/07) • Sources of Income (per tenant) • Fixed Income • Employment • Mixed Income

  5. Affordable Housing • Below Market Rate Rents, with income limits • $765; $893; $995; $1137 • Rent as Percentage of Tenant Income • 29% of tenants have rents at 0-30% of their income • 66% at 30%-50% of income • 5% at over 50% of income (as of 4/06)

  6. Affordable Housing • Subsidies – Rent is 30% of income • Shelter Plus Care – 10 units set-aside for tenants • Section 8 – 19 units (16 project-based) • Characteristics • Housing for low-income populations who need affordable housing • Services needed for tenants to retain their housing • Services to improve tenants’ quality of life and help tenants achieve their goals • Connect tenants to services in the community

  7. Staff On-site • Property Management • General Manager, Administrative Assistant, Desk Clerk, Maintenance, Night Supervisor • Support Services • Social Worker

  8. Service Model: How Services Are Delivered • Case Management • Assessment, Individualized Service Plans, Goal Setting • Information, Referral, and Linkage to Community Based Services • Service Coordination • Supportive Counseling

  9. Service Model: How Services Are Delivered • Participation in Services is Voluntary • client-centered services • Confidentiality • Outreach is an important tool • in person, by letter, bulletin boards, posting flyers in the building • Relationship building, engagement, awareness of tenants’ well-being

  10. Service Model: How Services Are Delivered • Partnerships with Community Based Agencies • Rent assistance, citizenship preparation class, health fair, food bank, mental health • TASP – Tenderloin After-School Program • Free to the community • Age:  Ranging from 5-18 years of age • TNDC Tenants: 25% of participants live in TNDC owned buildings • 85% of the children and their families served live in the neighborhood

  11. Service Goals • Housing Stabilization and Retention • Outreach: late rent payment, 3-day notices, nuisance behavior, lease violations, eviction prevention • Develop Plan of Action • Promotion of Tenant Self-Esteem, Independence, and Self-Sufficiency • Promotion of Supportive Community • Community-Building

  12. Service Needs & Utilization • Rent assistance, eviction prevention • Child care, family support, parenting, • Educational issues, children with disabilities • Child welfare, family reunification & stabilization

  13. Service Needs & Utilization • Family relationships, domestic violence • Health & mental health, disability • Substance abuse & recovery • Employment • Crisis intervention • General support

  14. Service Needs & Utilization • Formerly Homeless Families v. Low Income Families • Disability/Needs • Service History • Linkage to Community Agencies • History of Homelessness • housing stabilization is critical • Services provided to 88% of tenant population • 35-40% of tenants have high utilization rates

  15. Partnership with Property Management • Weekly team meetings • Referral and extensive outreach • Incident reports & 3-day notices • Nuisance behavior & lease violations • Rent issues • Well checks • Payment Plans • Pager System

  16. Community Building • Food Pantry • Tenant volunteers • Holiday Celebrations, Holiday Food Bags • Cultural Events • Movies, Fun activities • Health Fair • Workshops • Monthly Resident Meetings

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