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Strata CTX Telephones and Answering Positions

Strata CTX Telephones and Answering Positions. Agenda. New telephones – DKT3000 series Telephone feature enhancements PC Attendant Console. Design Improvements. Modern design Four soft keys on LCD phones 2x24 LCD LCD contrast adjustment Optional adjustable tilt stand

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Strata CTX Telephones and Answering Positions

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  1. Strata CTX Telephones and Answering Positions

  2. Agenda • New telephones – DKT3000 series • Telephone feature enhancements • PC Attendant Console The Complete Toshiba eXperience

  3. Design Improvements • Modern design • Four soft keys on LCD phones • 2x24 LCD • LCD contrast adjustment • Optional adjustable tilt stand • Fixed speed dial key • Redesigned handset The Complete Toshiba eXperience

  4. DKT3014-SDL The Complete Toshiba eXperience

  5. DKT3014-SDLLarge LCD Telephone • 8 x 24 character display • Total of soft 16 keys • 14 flexible keys • 12 LCD soft keys support: • Dial lists (Names - DN & speed dial) • Directory name dialing • Voice mail soft key integration • ACD supervisor The Complete Toshiba eXperience

  6. LCD Feature Display • Time and date • Direct station selection • System speed dial • Station speed dial • Internal directory • External directory • Voice mail soft keys The Complete Toshiba eXperience

  7. Directory Dial Dial by Name The Complete Toshiba eXperience

  8. Soft Key Voice Mail Interaction The Complete Toshiba eXperience

  9. DKT3014-SDLLarge LCD Telephone The Complete Toshiba eXperience

  10. DKT3020-SD The Complete Toshiba eXperience

  11. DKT3010-SD The Complete Toshiba eXperience

  12. DKT3020 with DDSS The Complete Toshiba eXperience

  13. DKT3020 with DADM The Complete Toshiba eXperience

  14. DSS & ADM Enhancements • CTX DSS keys show DND and ringing status with distinct LED indications • Idle = off • DND = Red, slow on/off • Ringing = Red, short blink • Busy = Red, on steady • Any feature, line or DN key can be programmed on the DSS or ADM The Complete Toshiba eXperience

  15. DKT3020-S The Complete Toshiba eXperience

  16. DKT3010-S The Complete Toshiba eXperience

  17. DKT3001 The Complete Toshiba eXperience

  18. DKT3000 Options • Desktop open architecture interface (OAI) • RPCI-DI replaced by BPCI for 3000 sets • Card provides • PC-USB connection port • Interfaces to new station card (BDKU) • USB provides faster, positive call control • Provides direct speech path connection directly to PC via media streaming (TAPI 3.0) • When available via Microsoft The Complete Toshiba eXperience

  19. DKT3000 Options • System open architecture interface (OAI) • New System OAI link based upon ECMA standard “CSTA” • Computer Supported Telephony Application • Extensive call control • Allows third party CTI applications • Uses system 10 baseT LAN connection The Complete Toshiba eXperience

  20. DKT3000 Options • BHEU • Headset connection • Amplified connection • Automatic detection between carbon and electret • BVSU • Off-Hook call announce • Through telephone speaker The Complete Toshiba eXperience

  21. Telephone Tilt Stands • Three adjustable tilt angles • DKT3000 and DKT2000 telephones • Add-On Modules & DSS Consoles • BTSD – Stand alone telephone • BTSA – Telephone and Add on Module The Complete Toshiba eXperience

  22. Telephone Operation Improvement • Idle display • Press Page key to toggle idle display • Selected display remains after making calls • Previous idle display always reverted to call forward display after making a call The Complete Toshiba eXperience

  23. Voice Mail Idle Display Page key toggles idle display The Complete Toshiba eXperience

  24. Call ForwardIdle Display Page key toggles idle display The Complete Toshiba eXperience

  25. Idle Display Directory Menu Page key toggles idle display The Complete Toshiba eXperience

  26. User Programming Mode • Dip switch functions are replaced by user programmable software from the telephone: • Call waiting tone in handset • LCD contrast adjustment • Speakerphone room noise sensitivity • Beep tone when key pressed The Complete Toshiba eXperience

  27. User Programmable Keys • All flexible keys except DN/Line keys • Ring tones (4) on individual DN and Line keys can be changed • Set up personal CF destination • Ring No Answer - once and it stays set • Set one-touch keys sequences The Complete Toshiba eXperience

  28. One Touch Keys • Speed dial • Line access codes, stop function, etc. • Feature access • Customize one touch key to a particular page zone or pickup group etc. • Multiple operations on one key The Complete Toshiba eXperience

  29. Ring Tones • Multiple ring tones • 4 different types – external • Separate tone for transferred or internal call • Allows ringing telephones to be distinguished from each other • Distinguish between multiple lines ringing on the same telephone • User programmable The Complete Toshiba eXperience

  30. Telephone Call Operation Improvement • Hot dial pad • One touch transfer - Handset to speakerphone • Auto release when other party hangs-up • Permanent fixed speed dial key on DKT3000 phones The Complete Toshiba eXperience

  31. Transfer Direct to Voice Mail • CTX controls transfer of call to voice mailbox • Transferred party gets appropriate greeting – no wait time • Transferring party dials Voice Mail ID rather than extension number (could be the same) The Complete Toshiba eXperience

  32. Station Automatic Release • Returns a DKT to an idle state automatically • Applies to handset and speaker calls • Invoked when disconnect signal received The Complete Toshiba eXperience

  33. Door Phones • CTX 24 door phones on any ports • CTX100 – 6 • CTX670 – Basic Processor – 9 • CTX670 – Extended Processor - 24 • DK/DKi – 12 door phones only on selected ports • Door phone names The Complete Toshiba eXperience

  34. Door Phones • Door phones can override DND telephones • Door phones can ring standard telephones The Complete Toshiba eXperience

  35. Stutter Dial Tone • On digital and S/L station ports • Distinctive stutter dial tone • Message Waiting • Do Not Disturb • Great for phones without MW indicator The Complete Toshiba eXperience

  36. Voice or Tone First • Set by • Telephone • Directory number The Complete Toshiba eXperience

  37. PC Attendant Console The Complete Toshiba eXperience

  38. Product Objectives • Intelligent call control • Call operations handled on main screen • Microsoft Outlook feel • Call control options are user defined The Complete Toshiba eXperience

  39. Product Objectives • Shared directory • Links CTI applications • More information • Customizable features The Complete Toshiba eXperience

  40. PC Attendant Console Improvements • Why it’s better! • New CTI interface with PBX for improved call control • MS Outlook look and feel • Physical connections are a DKT port plus a LAN connection • Shared directory and message centre • Station status expanded to include DND and advisory message The Complete Toshiba eXperience

  41. PC Attendant Console Connections • LAN Port • BECU/BBCU – CTX670 Processor • ACTU with AETS – CTX100 Processor • DKT Port – BATI • Handset interface – BATHC • Keyboard – CTX-PCATT-KB The Complete Toshiba eXperience

  42. PCATT & WinAdmin Connections Strata CTX NIC DKT Port Attendant Console LAN/Hub 10 Base T Connection NIC CTX WinAdmin CTX Network Jack The Complete Toshiba eXperience

  43. PCATT Busy Display The Complete Toshiba eXperience

  44. Do Not Disturb Idle Advisory Message Busy PCATT Station Status The Complete Toshiba eXperience

  45. PCATT User Directory The Complete Toshiba eXperience

  46. PC ATT Console Administration The Complete Toshiba eXperience

  47. CTX Compatibility • DKT3000 – Strata CTX/DK/DKi • BPCI – Strata CTX only (DKT3000 series) • DKT2000/1000 – Strata CTX/DK/DKi • RPCI – Strata DK only (DKT2000 series) • Attendant Console - DK/DKi PC Att – Strata DK only The Complete Toshiba eXperience

  48. New DKT & DKU Main Equipment DKU Current DHW Low speed Dch DK424i DK424 DK280 PDKU (Equal) New DKU (PDKU mode) DKT2000 Low speed Dch Impossible DKT3000 Strata CTX New DKU ( DKU mode) New DHW High speed Dch The Complete Toshiba eXperience

  49. Telephones – What’s New • New telephones • Large LCD screens • Soft Key integration with voice mail • User programmable features • Transfer to voice mail • Enhanced DSS displays • Hot dial pad • LCD contrast control • Telephone tilt stands The Complete Toshiba eXperience

  50. Availability • DKT3000 Telephones – April 2002 • BVSU – April 2002 • BHEU – Available • BPCI – Summer 2002 • PC Attendant Console – Summer 2002 The Complete Toshiba eXperience

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