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WORKPLACE VIOLENCE SEMINAR

WORKPLACE VIOLENCE SEMINAR. SEATTLE FEDERAL EXECUTIVE BOARD ASSOCIATES PROGRAM. Update 3/9/1999. TARGET AUDIENCE. SUPERVISORS (MID LEVEL) EMPLOYEES HR PERSONNEL CONTRACT SPECIALIST SECURITY/SAFETY PERSONNEL FACILITY MANAGERS. SUBJECT MATTER. Introduction Overview History

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WORKPLACE VIOLENCE SEMINAR

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  1. WORKPLACE VIOLENCE SEMINAR SEATTLE FEDERAL EXECUTIVE BOARD ASSOCIATES PROGRAM Update 3/9/1999

  2. TARGET AUDIENCE • SUPERVISORS (MID LEVEL) • EMPLOYEES • HR PERSONNEL • CONTRACT SPECIALIST • SECURITY/SAFETY PERSONNEL • FACILITY MANAGERS

  3. SUBJECT MATTER • Introduction • Overview • History • Financial Perspective • Causes • Prevention • Employment Process

  4. SUBJECT MATTER CONT. • Safe Workplace • OSHA/Plans • OSHA/Guidelines • Termination • Crisis Management • Legal Considerations • Resources

  5. TIME/WORKLOAD • Not more than one day • Probably 3-5 Associates • Multi-shop Application • Workplace Violence • Personal Safety • Home Security Surveys • Vendors

  6. INTRODUCTION • DEFINITIONS • WORKPLACE VIOLENCE - any incident in which an employer or employee is threatened, intimidated, physically or verbally attacked, harassed, injured or killed • OCCUPATIONAL VIOLENCE - dangerous or unacceptable behavior that can be anticipated and for which similar preventative measures can be implemented

  7. OVERVIEW • EMPLOMENT RELATED ISSUES • job discontent • personal animosity • REVENGE ATTACKS • domestic disputes

  8. HISTORIC PERSPECTIVE • SCOPE OF VIOLENCE AT WORK • CASE HISTORIES • DRAMATIC EVENTS • RESEARCHING THE CAUSES • SURVEY OF PUBLISHED LITERATURE

  9. FINANCIAL IMPACT • 1995 - $36 BILLION ANNUALLY • LOSS OF PRODUCTIVITY • WORK DISRUPTIONS • EMPLOYEE TURN-OVER • LITIGATION • OTHER INCIDENT-RELATED COSTS • COSTS OF PREVENTION

  10. CAUSES OF WORKPLACE VIOLENCE • WORK ENVIROMENT • MENTAL ILLNESS • PRE-EXISTING BEHAVIORAL TENDACIES/CHARACTERISTICS • JOB MARKET PRESSURES

  11. CAUSES CONT. • STRESS TRIGGERS • FINANCIAL • ENVIROMENTAL • FAMILY • EVENT STRESS • DEATH/DIVORCE • ACCIDENTS/ILLNESS • WORK-RELATED

  12. PREVENTION PROGRAM • EXECUTIVE COMMITTEE • HR • EAP • EMPLOYEE BENEFITS • LEGAL • MEDICAL • SECURITY • PR

  13. PREVENTION CONT. • IDENTIFY STRESSORS • COMPETENCE OF SUPERVISORS • TRAINING • TRENDS • EMPLOYEES INTERVIEWS • SECURITY • REPORT TO MANAGEMENT

  14. PREVENTION CONT. • CORPORATE POLICY • WRITTEN POLICY STATEMENT • DEMONSTRATED MANAGEMNENT SUPPORT • CONSISTENT APPLICATION

  15. EMPLOYMENT PROCESS • PRE-EMPLOYMENT SCREENING • PSYCHOLOGICAL TESTING • USE OF CLINICIAN IN HR SCREENING

  16. THE SAFE WORKPLACE • EMPLOYEE TRAINING & AWARENESS • IDENTIFYING & PREVENTING SEXUAL HARRASSMENT • EARLY INTERVENTION • DEFENSES AGAINST DANGEROUS PERSONS

  17. OSHA GUIDELINES • SCOPE OF WORKPLACE VIOLENCE • TYPES OF VIOLENCE EVENTS • PREVENTATIVE MEASURES • RECORDING/REPORTING EVENTS • HANDLING COMPLAINTS • INVESTIGATING • ASSISTANCE FOR EMPLOYEES

  18. OSHA CONT. • OSHA MODEL PLAN • OSHA HEALTH CARE GUIDELINES

  19. TERMINATION PROCESS • Do not negotiate • Cite general Vs Specific issues • Keep Discussion future-based • Who should be present • Who should not be present • How to respond to threats • Out-placement services

  20. CRISIS MANAGEMENT • Planning & Preparedness • Roles of key players • Training • Emergency Equipment • Sample Plan • Post Traumatic Stress • Dealing with the Press

  21. LEGAL CONSIDERATIONS • Duty to warn • Liabilities as employer • Injuries to third party • Negligent Hiring • Worker Compensation • Private Industry Vs Government • Protective Court Orders

  22. SUMMARY • PROVIDE REFERENCE LIST • PROVIDE RESOURCE LIST

  23. QUESTIONS???

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