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Describe a learning organization
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1. After Action Review ProcessPrescribed Fire WorkshopGulfport, MississippiNovember 2004
2. Describe a learning organization & components
AAR – learning org. tool
AAR facilitation is key
Explain three techniques Session Objectives
3. Lessons Learned Center Objectives
Improve safe work performance
Improve organizational learning
Share knowledge
Promote organizational change
4. What is a Learning Organization? A learning organization is …
Creating, acquiring, interpreting, transferring, and retaining knowledge.
Purposefully modifying its behaviorto reflect new knowledge andinsights.
5. Critical Tasks A learning organization tries to do six things …
1. Collect intelligence about the environment.
2. Learn from the best practicesof other organizations.
3. Learn from its own experiencesand past history.
6. Continued … 4. Experiment with new approaches.
5. Encourage systematic problem solving.
6. Transfer knowledgethroughout the organization.
7. After Action Reviews (AARs) An inexpensive, simple, systematic process that has the power to change an entire work culture:
1. What did we set out to do?
2. What actually happened?
3. Why was there a difference?
4. What are we going to do next time?
8. Conducting AARs Schedule shortly after activity
Make AARs routine
Collective objective data
Use trained facilitators
Establish clear ground rules
Involve all participants
9. Facilitation Techniques 1. Setting Up AAR Discussion
2. Restating a Point
3. Handling Blame
4. Bringing Out Quiet Ones
5. Interrupting a Dominant
Member
6. When Group is in Denial
10. Techniques (continued) 7. Pursue issue to root cause
8. Negative polling for ?s
9. Building up or eliminating
ideas
10. Avoid win/lose decisions
11. Ask open ended ?s
11. AARs Begin The Knowledge Transfer Process Most of the AAR results will be used to enhance or sustain the performance of your unit or team.
12. AAR Rollup to the LLC A tool for collecting the gems and nuggets from your AAR in a simple and easy way.
1. Describe one or more of your successes that others can learn from?
2. What was one of the challenges you faced and how did you overcome it?
3. How can training be improved?
4. What are your recommendations for unresolved issues?
16. Informal group of people with similar work-related activities and interests
Can belong to multiple agencies or reporting structures
Community members regularly transfer and retain knowledge
22. Describe a learning organization & components
AAR – learning org. tool
AAR facilitation is key
Explain three techniques Session Objectives