Getting Approved: A Step-by-Step Guide for Secondary Providers

Getting Approved:A Step-by-Step Guide for Secondary Providers In the following pages, we will walk you through the ARELLO secondary provider certification materials, offering specific and constructive advice on filling out and submitting your application. One of the essential goals of the Association of Real Estate License Law Officials (ARELLO) in promulgating the Distance Education Standards, was provider accountability to both regulatory bodies as well as students. Clearly, providing “canned” responses to application questions would violate ARELLO’s specific intent. The materials provided here are intended to be used as guidelines and suggestions, not as a pre-prepared submission package. ©2000 Real Estate Education Company

Getting Approved:A Step-by-Step Guide for Secondary Providers • When you see this icon: • it means that the information being sought by ARELLO is available in its most current, updated form in Real Estate Education Company’s Distance Learning Professional (DLP) package. • This includes such important data as the number of hours for which CE courses have been approved, or recommended interactivity strategies. • DLP is accessible at the Instructor Resources page at www.dearborn.com by entering this PIN:367337 ©2000 Real Estate Education Company

SECTION IIThis section applies to a certification request for a course offered at a secondary site. THIS APPLIES WHEN THE COURSE IS NOT ADMINISTERED BY THE DEVELOPER OF THE COURSE. The question numbers correspond to the Standards in the ARELLO Distance Education Standards. “A secondary provider is defined as one who obtains the course(s) from the primary provider; is not the course developer; has approved instructors themselves; may or may not have purchased the course from the primary provider.” If you purchased course materials from Real Estate Education Company® and plan to offer the courses to students, then YOU are a “Secondary Provider” under ARELLO’s definition. ©2000 Real Estate Education Company

SECTION IIThis section applies to a certification request for a course offered at a secondary site. THIS APPLIES WHEN THE COURSE IS NOT ADMINISTERED BY THE DEVELOPER OF THE COURSE. The question numbers correspond to the Standards in the ARELLO Distance Education Standards. A. Date: B. Secondary provider’s institutional name C. Address of secondary provider D. What is your site’s relation to the originator of this course? These items are largely self-explanatory. For Item D, it would be appropriate to respond that you are a customer of the course originator (Real Estate Education Company), or that Real Estate Education Company is your course vendor. ©2000 Real Estate Education Company

SECTION IIThis section applies to a certification request for a course offered at a secondary site. THIS APPLIES WHEN THE COURSE IS NOT ADMINISTERED BY THE DEVELOPER OF THE COURSE. The question numbers correspond to the Standards in the ARELLO Distance Education Standards. F. The average number of students enrolled in this course: G. The average completion rate: If you are new to electronic distance education it would be acceptable to offer estimated projections based on historical classroom experience. If you have offered electronic courses before, it would be appropriate to use enrollment and performance data from previously offered, similar courses. If you DO use estimated projections, be sure to keep track of completion rates to use for re-certification. (A statement to that effect would be useful in your application.) It might also be helpful to reference the number of hours for which each course has been approved by ARELLO itself, based on information submitted by the course developer . . . ©2000 Real Estate Education Company

CURRENT ARELLO-APPROVED COURSES AND DELIVERY HOURS Real Estate Education Company submits all new CE courses for ARELLO approval. Visit the ARELLO web site at http://www.arello.org/ for the most current list of approved courses. ©2000 Real Estate Education Company

SECTION IIThis section applies to a certification request for a course offered at a secondary site. THIS APPLIES WHEN THE COURSE IS NOT ADMINISTERED BY THE DEVELOPER OF THE COURSE. The question numbers correspond to the Standards in the ARELLO Distance Education Standards. • Number of hours: • Course level: (Basic, Intermediate or Advanced) • The number of hours for which CE courses are approved may vary from state to state. The approval information is available in the DLP package. Course difficulty levels cannot be changed. • All Real Estate Education Company computer-based CE courses have been approved as “Intermediate” with the exception of Real Estate and Taxes, which is “Advanced.” • All other SuccessMaster Principles courses are “Basic.” • Real Estate Education Company’s print-based correspondence CE courses and SuccessMaster Math Tutor are approved as “Advanced.” ©2000 Real Estate Education Company

SECTION IIThis section applies to a certification request for a course offered at a secondary site. THIS APPLIES WHEN THE COURSE IS NOT ADMINISTERED BY THE DEVELOPER OF THE COURSE. The question numbers correspond to the Standards in the ARELLO Distance Education Standards. H. [verification of course hours] In many cases, Real Estate Education Company has already sought pre-approval of courses from state regulatory bodies. These approvals are for specific hours as determined by the regulators based on their testing of the courses. The state approval documentation, which is available from your Real Estate Education Company sales representative, may be included in your ARELLO submission as evidence of the hours claimed. In addition, if you have offered electronic courses previously, your historical enrollment and completion data should be included. If other quantitative information (such as field-conducted beta tests) is available, it will be provided to you by Real Estate Education Company. ©2000 Real Estate Education Company

SECTION IIThis section applies to a certification request for a course offered at a secondary site. THIS APPLIES WHEN THE COURSE IS NOT ADMINISTERED BY THE DEVELOPER OF THE COURSE. The question numbers correspond to the Standards in the ARELLO Distance Education Standards. I. What is your arrangement with the primary provider regarding ownership and “right to use” the course? Real Estate Education Company holds the copyright on all computer-based and print-based courses. You and your students have the right to use and administer the course content and materials without control or interference from Real Estate Education Company. ©2000 Real Estate Education Company

SECTION IIThis section applies to a certification request for a course offered at a secondary site. THIS APPLIES WHEN THE COURSE IS NOT ADMINISTERED BY THE DEVELOPER OF THE COURSE. The question numbers correspond to the Standards in the ARELLO Distance Education Standards. J. Who is responsible for updating the course content? K. If you are responsible, how often is it updated? Item J: Real Estate Education Company is responsible for updating course content, and does so on a regular, timely basis. In addition, updates that are necessary between regular revisions may be posted on the publisher’s website, accessible to both students and secondary providers. The appropriate response to Item K is “Not Applicable.” ©2000 Real Estate Education Company

COURSE DESIGNStandard 3. The mission statement and program objectives are clearly stated and publicly available. 3.1 Where are your mission statement and objectives stated? 3.2 Internet? Your mission statement may be a formal document you’ve hung on the wall of your office, a page posted on your school’s Internet homepage, a paragraph in your personnel manual, or even a slogan that appears on your letterhead and business cards. The intent of this Standard is that a statement of the fundamental goals and quality commitments of your institution is clearly stated and available to students. ©2000 Real Estate Education Company

COURSE DESIGN Standard 3. The mission statement and program objectives are clearly stated and publicly available. • Mission statements and program objectives often include language such as: • dedicated to providing high-quality professional education to the real estate community • focused on serving the student and the profession • committed to offering sound, reliable and substantive prelicense and continuing education • ensuring that our students are the most successful members of the real estate profession • protecting the public by enforcing a rigorous, demanding, and relevant curriculum ©2000 Real Estate Education Company

COURSE DESIGN Standard 4. Reference material appropriate to the course must be provided to the learner. 8.1 to 8.3 [reference materials] Real Estate Education Company’s electronic and print-based distance learning courses are designed specifically to be self-contained. Additional “nice to know” information is provided in appendices and/or internal links (branching). Students are not expected to go outside the course for additional information. If your school provides reference materials in classroom-based courses, it would be a good idea to make such materials available to distance learners as well in order to satisfy this Standard. (“Reference materials” might include websites, sets of forms, copies of regulations, reprints of articles, etc.) ©2000 Real Estate Education Company

COURSE DESIGN Standard 6. Progress within courses and programs is predicated on mastery-based learning. 6.1 Who is responsible for administration of the mastery-based learning at this site? Real Estate Education Company’s electronic courses include a Course Administrator software program. For this item, you should indicate the name of the person who is responsible for checking student Key Disks via the Administrator. This person will be ensuring that students have appropriately mastered the course content and satisfied the mastery requirements of the course. ©2000 Real Estate Education Company

COURSE DESIGN Standard 6. Progress within courses and programs is predicated on mastery-based learning. 6.2 Are there any variations on the mastery-based design of this course from the original developer of this course? Real Estate Education Company’s electronic courses include are designed based on a mastery learning model. Because the electronic products are computer programs, it is highly unlikely that you would change the course design (in fact, you are not permitted to do so). However, the Course Administrator program does permit providers to “set” the acceptable level of mastery on the final examination based on state and/or market considerations. You should refer to this “variation” in response to Item 6.2. ©2000 Real Estate Education Company

COURSE DESIGN Standard 6. Progress within courses and programs is predicated on mastery-based learning. 6.3 Are there any variation on the mastery-based format from site-to-site? Most likely, your response to this Item will be “No.” If there is more than one school associated with your institution, you are still seeking certification as a single provider of computer-based (or print-based) distance learning. Whatever mastery requirement you set in the Course Administrator should apply to all associated entities. ©2000 Real Estate Education Company

INTERACTIVITYStandard 1. Interactivity is promoted in the program by specific learning strategies. 13.1 Explain how interactivity is promoted in this course at this site under the following classifications. a. [student-instructor interaction strategies:] While no specific student-instructor strategies are built in to Real Estate Education Company’s distance learning courses, these could include web-based synchronous or asynchronous chat sites, e-mail or telephone-based instructor contact, on-site tutorials or access to on-site live classroom sessions for distance education students. DLP outlines various options in the section titled Interactivity Strategies for Providers. ©2000 Real Estate Education Company

INTERACTIVITYStandard 1. Interactivity is promoted in the program by specific learning strategies. 13.1 Explain how interactivity is promoted in this course at this site under the following classifications. a. [student-student interaction strategies:] While no specific student-student strategies are built in to Real Estate Education Company’s distance learning courses, these could include web-based synchronous or asynchronous chat sites (real-time or bulletin board-style); on-site, e-mail or telephone-based study groups or access to on-site live classroom sessions for distance education students. DLP outlines various options in the section titled Interactivity Strategies for Providers. ©2000 Real Estate Education Company

INTERACTIVITYStandard 1. Interactivity is promoted in the program by specific learning strategies. 13.1 Explain how interactivity is promoted in this course at this site under the following classifications. a. [student-content interaction strategies:] • students control the order in which content is accessed and can choose whether or not to follow content branches for additional explanations or examples. • a glossary provides definitions on an as-needed basis • immediate feedback and remediation at the Module level through in-line questions with rationales; delayed feedback and remediation at the Lesson level through quiz reviews. ©2000 Real Estate Education Company

INTERACTIVITYStandard 1. Interactivity is promoted in the program by specific learning strategies. 13.1 Explain how interactivity is promoted in this course at this site under the following classifications. Note in general that instructors who are certified under Real Estate Education Company’s Certified Distance Learning Professional (CDLP) program* have agreed to incorporate interactivity strategies into their courses and are following ARELLO-approved methods of promoting interactivity. *formerly PRIME and Certified PRIME Provider ©2000 Real Estate Education Company

INTERACTIVITYStandard 1. Interactivity is promoted in the program by specific learning strategies. 13.1 Explain how interactivity is promoted in this course at this site under the following classifications. d. Describe any other strategies that promote interaction: DLP outlines various options in the section titled Interactivity Strategies for Providers. In addition, you should include any interactivity strategies you have developed independently of DLP. ©2000 Real Estate Education Company

INTERACTIVITYStandard 1. Interactivity is promoted in the program by specific learning strategies. 13.1 e. In what ways (if any) does the administrative philosophy promote interactive course delivery strategies? You might note that the Administrator program provides the clear evidence of a student’s performance and mastery. Because the CBT program itself is designed to promote mastery through interactive self-study (i.e., the remediation feature and the student’s inability to take Lesson Tests or a Final until all modules have been mastered), the course ensures that the student has “interacted” with the content. Further, indicate how any other interactivity strategies you have adopted (such as through DLP), plus your mission statement itself, work to promote a student’s interactive course experience. ©2000 Real Estate Education Company

INTERACTIVITYStandard 2. Interactivity is evaluated by appropriate mechanisms. 14.1 Check which (if any) of the following mechanisms are used at this site to evaluate or measure interactivity. • ARELLO has provided three specific examples of evaluation tools: • formal feedback (such as students’ course evaluations) • informal discussions (such as conversations between instructors and students • outside observers (for instance, if the school owner or administrator periodically checks chatroom transcripts or key disks) • If you use these or other methods, describe their operation. • DLP outlines various options for student feedback as well as sample evaluation forms for your use. ©2000 Real Estate Education Company

INTERACTIVITYStandard 2. Interactivity is evaluated by appropriate mechanisms. 14.2 Indicate what format is used for these evaluation points. Here, ARELLO is simply asking for a description of how the evaluation is conducted. For instance, the procedure by which student evaluation forms are collected, processed and analyzed, or the “script” used for telephonic surveys. DLP outlines various options for student feedback as well as sample evaluation forms for your use. ©2000 Real Estate Education Company

COURSE DELIVERYStandard 1. In the delivery of the distance learning courses qualified individuals support the technologies. 15.1 What additional training or education have instructors teaching this course had in distance education teaching and technologies (if any)? If your instructors have attended seminars, training programs or breakout sessions at professional conferences (such as REEA), those should be noted in response to this item. If you provide internal reference or training materials related to distance learning, that should also be included in your response. DLP includes explanatory materials that provide background on distance learning theory and practice. The Distance Learning Professional certification is evidence of understanding and commitment to sound distance learning principles. ©2000 Real Estate Education Company

COURSE DELIVERYStandard 1. In the delivery of the distance learning courses qualified individuals support the technologies. 15.2 List any specific teaching skills or abilities that are required for this course. Because Real Estate Education Company’s distance education courses are student-driven, there are no specific instructor skills required. In response to this item, however, it would be good to include any technological skills (chatroom administration or even e-mail) that might be required by any additional interactivity strategies you have adopted. An instructor’s understanding of the content and technical challenges faced by distance education students, evidenced by having taken the course, would also be responsive. DLP certification is evidence that an instructor has taken the course and understands the challenges involved. ©2000 Real Estate Education Company

COURSE DELIVERYStandard 1. In the delivery of the distance learning courses qualified individuals support the technologies. 15.3. Are instructors following any established specific guidelines which have been established by associations or educational agencies within this state…? Your state may have specific professional and/or academic qualifications for instructors and for the delivery of distance education. Those would be relevant to this item. ARELLO’s standards themselves may also be referenced, since you and your instructors are indicating the intent to follow established principles for delivering high-quality distance education. While not a state agency or association, DLP certification is also evidence of the intent to follow DLP guidelines for delivery of interactive education. ©2000 Real Estate Education Company

COURSE DELIVERYStandard 1. In the delivery of the distance learning courses qualified individuals support the technologies. 15.4 What specific technical support is required for this course? The student’s first line of support for technical and content questions is the provider. You should list any personnel who are available to answer student questions on content or technical issues. Real Estate Education Company provides technical support via a toll-free number prominently displayed on the course packaging. Support is available Monday through Friday from 7AM until 1AM, and Saturday and Sunday from 8AM until 8PM. Technical support materials are included in the DLP package. ©2000 Real Estate Education Company

COURSE DELIVERYStandard 2. Instructors are numerically sufficient to achieve the objectives of the course offerings and to perform the responsibilities assigned to distance learning courses. 16.1 What is the student-instructor ratio in this course at this site? / 16.2 What is the basis and/or rationale for this ratio? Determine the ratio by dividing the total number of students per course for a specific period (based on historical experience or sales projections) by the number of instructor/administrators assigned to manage the course delivery. For Item 16.2, simply explain how the numbers are derived. Remember that the more interactivity there is between students and instructors, the smaller the ratio should be. Similarly, a larger ratio is reasonable where student-instructor interaction is minimal. However, ARELLO’s clear preference throughout these standards is for more interactivity rather than less. ©2000 Real Estate Education Company

COURSE DELIVERYStandard 3. The process, policies and procedures used in instructor selection and retention are equitable and administered ethically. 17.1 Do you have written policies and procedures for your distance learning instructional staff? / 17.2 [provide copies] In Standard 3, ARELLO is seeking assurance that you have not hired a group of marginally-qualified part-time instructors who will be administering distance learning courses with a minimum of supervision and quality control. Emphasize your past instructor hiring practices; the mimimum qualifications you require; longevity (how long is the average instructor employed by your school?); and low turnover rate (if applicable). Also emphasize the quality control measures you have in place (such as performance reviews and evaluations) to ensure that instructors who manage distance learning are as effective as classroom teachers. What disciplinary/ incentive programs do you have to enforce your policies? ©2000 Real Estate Education Company

COURSE DELIVERYStandard 3. The process, policies and procedures used in instructor selection and retention are equitable and administered ethically. 17.3 If you do not have policies and procedures for distance learning instructors, do you plan on formulating some? Clearly, if your response to Item 17.1 was “No,” then your response to Item 17.3 must be “Yes.” A written policy and procedures manual is vital to both ensuring the quality of your instructional staff as well as to protecting yourself from liability (such as for wrongful discharge). Your policy and procedures materials should clearly state basic your expectations regarding an instructor’s performance, administrative duties, and other responsibilities. It should also indicate your duties and responsibilities toward your staff. Each instructor should receive a copy, and sign a statement that he or she is familiar with your policies and procedures. ©2000 Real Estate Education Company

COURSE DELIVERYStandard 3. The process, policies and procedures used in instructor selection and retention are equitable and administered ethically. 17.4 Do you maintain a professional development plan for your instructors? / 17.5 [provide a copy] If you support your instructors with education and training opportunities, you should say so here. If your policy and procedures manual requires additional training or education beyond what is demanded by the state for the continuation of an instructor’s license, you should make those requirements clear to ARELLO. If you do not have a professional development plan in place, it may be because your agreement with your instructors is that their education is their responsibility. In that case, you should simply demonstrate your monitoring and/or interest in their seeking such opportunities. ©2000 Real Estate Education Company

EQUIPMENT AND LEARNING ENVIRONMENTStandard 1. Appropriate equipment must be specified for the distance delivery system including details of reliability and selection criteria. 18.1 Provide a list of equipment utilized in this distance course. • No special on-site equipment is required, other than an IBM PC compatible computer for operating the Administrator software. • For students, the following equipment is required: • IBM PC compatible computer • 386 or higher processor • Windows 3.1 or higher • 3.5” disk drive • 12 MB available hard drive space • VGA monitor • PLUS (for courses delivered via the Internet):Microsoft Internet Explorer 4.01; Java enabled; cookies enabled; screen resolution = 800x572 ©2000 Real Estate Education Company

EQUIPMENT AND LEARNING ENVIRONMENTStandard 1. Appropriate equipment must be specified for the distance delivery system including details of reliability and selection criteria. 18.2 What is the equipment reliability factor? What is the percentage of “down time”? There is no reasonable method for measuring the reliability of student equipment. However, the courseware provided by Real Estate Education Company is designed to be user- and equipment-friendly and does not require the necessary equipment to perform outside the parameters of its normal operation. Because the courses do not require audio or video capabilities, students are not penalized or disadvantaged because their otherwise-compliant equipment is not high-end. ©2000 Real Estate Education Company

EQUIPMENT AND LEARNING ENVIRONMENTStandard 1. Appropriate equipment must be specified for the distance delivery system including details of reliability and selection criteria. 18.3 Do you adhere to any minimum acceptable equipment standards for this course? If so please give specifics: • No special on-site equipment is required, other than an IBM PC compatible computer for operating the Administrator software. • For students, the following equipment is required: • IBM PC compatible computer • 386 or higher processor • Windows 3.1 or higher • 3.5” disk drive • 12 MB available hard drive space • VGA monitor • PLUS (for courses delivered via the Internet): Microsoft Internet Explorer 4.01; Java enabled; cookies enabled; screen resolution = 800x572 ©2000 Real Estate Education Company

EQUIPMENT AND LEARNING ENVIRONMENTStandard 1. Appropriate equipment must be specified for the distance delivery system including details of reliability and selection criteria. 18.4 List any equipment or software that you require students to obtain for this course. Indicate if this is provided for the student. • For students, the following equipment is required: • software containing the course content (provided upon purchase/enrollment) • IBM PC compatible computer • 386 or higher processor • Windows 3.1 or higher • 3.5” disk drive • 12 MB available hard drive space • VGA monitor • PLUS (for courses delivered via the Internet): Microsoft Internet Explorer 4.01; Java enabled; cookies enabled; screen resolution = 800x572 ©2000 Real Estate Education Company

EQUIPMENT AND LEARNING ENVIRONMENTStandard 1. Appropriate equipment must be specified for the distance delivery system including details of reliability and selection criteria. 18.5 What technical support is provided to the student? At what times? Please specify. • The student’s first line of support for technical and content questions is the provider. You should list any personnel who are available to answer student questions on content or technical issues. Real Estate Education Company provides technical support via a toll-free number prominently displayed on the course packaging. Support is available Monday through Friday from 7AM until 1AM, and Saturday and Sunday from 8AM until 8PM. ©2000 Real Estate Education Company

EQUIPMENT AND LEARNING ENVIRONMENTStandard 2. Learning environments are provided that are adequate to support the distance learning approaches utilized. 19.1 Are all student spaces ADA compliant? Real Estate Education Company’s electronic courseware is designed for use in students’ private homes, to which the ADA is not likely to apply. Because the courseware is self-study, it may also be used in offices or other public places but again, the ADA compliant character of those areas is beyond your control. ADA compliance might be an issue only if you provide on-site facilities for students (computer labs, for instance, or rooms for taking proctored examinations). ©2000 Real Estate Education Company

EQUIPMENT AND LEARNING ENVIRONMENTStandard 2. Learning environments are provided that are adequate to support the distance learning approaches utilized. 19.2 Describe any mediated laboratories or spaces required for this course: • For this item, ARELLO is interested in the learning-friendliness of your classroom or testing areas. Specifically, you should address the following: • lighting and ventilation: adequate for comfort? • furniture and desk areas: sufficient and ergonomic? • equipment and facilities: adequate and ADA-compliant? • If you received interior design advice from a distance education or educational ergonomic professional, you should indicate that to ARELLO. If you do not provide space for distance learning students, you should simply say so. ©2000 Real Estate Education Company

STUDENT SUPPORT SERVICESStandard 1. A complete syllabus and/or student manual is provided for all courses and/or programs. This includes accurate and clearly stated information about admissions, progression, retention, dismissal, and licensing requirements, and it is available in written form. 20.1 Syllabi and student manuals should contain the following items: [list] 20.2 Provide a copy of course syllabi and/or manuals for this course: DLP provides course outlines for all of Real Estate Education Company’s electronic courses. Syllabi/outlines are also available for our print-based products as well. DLP also recommends informational materials to include in a Student Packet. ©2000 Real Estate Education Company

STUDENT SUPPORT SERVICESStandard 1. A complete syllabus and/or student manual is provided for all courses and/or programs. This includes accurate and clearly stated information about admissions, progression, retention, dismissal, and licensing requirements, and it is available in written form. 20.3 What information on the list in 20.1 is not provided in the course outline or course manual? Give explanations for any information not included. • The following items in 20.1 are Not Applicable to Real Estate Education Company’s courses, and so need not be included in student information packets: • Homework and assignments • Any broadcast schedules and any broadcast repeats • Responsibilities and procedures for missed technology sessions • Library and resource information • ADA information • Any “transfer” credits approved and prior learning assessment policies • Illness policy ©2000 Real Estate Education Company

STUDENT SUPPORT SERVICESStandard 2. Courses have an orientation with the instructor or approved advisor. Mechanisms should be clearly in place, which allow students the opportunity to discuss course specifics. 21.1 Does this course have an orientation with the instructor at this site? / 21.2 Where or how is this orientation held? ARELLO strongly encourages on-site orientation for distance learners. However, this is not always possible. If you do not provide an on-site orientation, you can still satisfy this standard by offering other instructor support alternatives, such as telephone conferences, periodic mailings (such as postcards), or regular e-mail correspondence. Printed orientation materials might be mailed to students. All Real Estate Education Company electronic courses include electronic tutorials and printed instructions as well. DLP provides several acceptable orientation/contact suggestions. ©2000 Real Estate Education Company

STUDENT SUPPORT SERVICESStandard 2. Courses have an orientation with the instructor or approved advisor. Mechanisms should be clearly in place, which allow students the opportunity to discuss course specifics. 21.3 If this course utilized any Internet on-line orientations, or television orientation, please describe: Real Estate Education Company’s electronic courses, whether delivered to students on disk or via the Internet, do not include orientations other than the tutorials directly linked to each course as an “Introduction” (web-based) or “Tutorial” (disk-based) in the course menu. Television orientations are not available. If your school’s web site offers orientations for Internet-based learners, or if you offer videotaped, closed-circuit, or public-access orientations, that would be an excellent response to this Item. ©2000 Real Estate Education Company

STUDENT SUPPORT SERVICESStandard 2. Courses have an orientation with the instructor or approved advisor. Mechanisms should be clearly in place, which allow students the opportunity to discuss course specifics. 21.4 What are the avenues of instructor availability to students for this course? • DLP provides several alternative forms of instructor availability, including: • face-to-face meetings • telephone conferences • individual phone calls • e-mail • fax • mail • welcome letter • instructor introduction letter • progress report cards ©2000 Real Estate Education Company

STUDENT SUPPORT SERVICESStandard 2. Courses have an orientation with the instructor or approved advisor. Mechanisms should be clearly in place, which allow students the opportunity to discuss course specifics. 21.4 What are the avenues of instructor availability to students for this course? Instructors who are certified under Real Estate Education Company’s Certified Distance Learning Professional (CDLP) program* have agreed to incorporate interactivity strategies into their courses, including availability for some form of regular contact with students. *formerly PRIME and Certified PRIME Provider ©2000 Real Estate Education Company

EVALUATION AND ASSESSMENTStandard 1. The program evaluates educational effectiveness, including the assessment of student learning outcomes, student retention and both faculty and student satisfaction. 23.1 Is the distance delivery of this course evaluated at this site? DLP provides printed student evaluation forms that can be sent to students and returned to the provider for analysis. The forms include questions on both content and delivery. If your school is using DLP’s or some other form of student-submitted evaluation of the course delivery, the answer to this Item is “Yes.” Similarly, if you conduct periodic analyses of student performance in distance v. classroom courses, you may also respond “Yes” to this Item. In addition to any evaluations you obtain for your own use, ARELLO also requires the use of its Distance Education Evaluation form in order to maintain a baseline for evaluation.) ©2000 Real Estate Education Company

EVALUATION AND ASSESSMENTStandard 1. The program evaluates educational effectiveness, including the assessment of student learning outcomes, student retention and both faculty and student satisfaction. 23.2 What class evaluation format is used for this course to evaluate distance delivery? / 23.3 [provide examples and results] • STUDENT evaluations include formal printed end-of-course questionnaires such as the samples included in DLP as well as any other direct feedback solicited by the provider. • ADMINISTRATOR evaluations would include a quantitative analysis of student performance • OTHER INSTRUCTOR evaluations would include opinions of participating instructors regarding, for instance, the quality of student participation in electronic bulletin boards or chatrooms. • If your institution conducts any of these forms of evaluation, you should provide that information here, along with sample results if any are available from previous course offerings. ©2000 Real Estate Education Company

EVALUATION AND ASSESSMENTStandard 1. The program evaluates educational effectiveness, including the assessment of student learning outcomes, student retention and both faculty and student satisfaction. 23.4 In any delivery evaluation is information solicited for delivery improvement? If your evaluation process includes a question such as “How could the delivery of this course be improved?” you should answer this Item “Yes,” and include both sample responses as well as describe any action you took to improve delivery based on those responses. ©2000 Real Estate Education Company

EVALUATION AND ASSESSMENTStandard 1. The program evaluates educational effectiveness, including the assessment of student learning outcomes, student retention and both faculty and student satisfaction. 23.5 Has the distance delivery been evaluated by any distance learning experts outside the institution? Real Estate Education Company’s courses are created and developed by instructional design experts. Our Director of Electronic Education has published numerous articles on distance learning theory and practice, and has spoken before ARELLO and state regulatory real estate commissions across the country. In addition, the courses are reviewed and evaluated by instructors prior to release, and have been stringently reviewed by state real estate regulators during the pre-approval process. In addition, if you have solicited advice from an independent distance learning consultant regarding your instructional program, you should include their findings, and your response to those findings, here. ©2000 Real Estate Education Company

Getting Approved: A Step-by-Step Guide for Secondary Providers