The 10 Most Influential Leaders in Supply Chain, 2022

VOL 09 I ISSUE 03 I 2022 M Mo os st t The 1 Influential Influential in Supply Chain 2 20 02 22 2 2 20 02 22 2 L La ar rr ry y P Ph he el la an n, , C Ch hi ie ef f Supply Chain Services Officer G Gl lo ob ba al l S Se er rv vi ic ce es s L Li im mi it te ed d Larry Larry Driving and Leading Transformation and Innovation he an

The Supply Chain Stuff isReally Tricky Supply Chain

EDITOR’S NOTE Most Embarking on the Horizons The 1 Influential with Comprehensive in Supply Chain Fundamentals 2 20 02 22 2 upply chain innovation is a team effort that requires active this is the information which can be used to shift the tides of the sector and build a competitive edge for the collaboration and buy-in from all levels within an organization, business. S and it is especially true when it comes to enabling innovation in the supply chain. The ongoing evolution of the supply chain in the logistics industry is prompting us to think about what its future looks like. More and more industry experts from all parts of the supply chain are influencing this future. From the While new and buzzworthy technologies are consistently evolving with physical movement of goods to technology development, supply chain thought leaders are optimizing the old and the advancements, innovation in the supply chain is truly a continuum introducing some new. of small improvements enabling a significantly positive impact in improving processes or the overarching business model. The supply Following these changes, the industry has become illimitably diverse in its capabilities. In turn, the acquisition of chain sector is the backbone of some of the crucial operations for advanced capabilities surfaces new challenges. These new challenges open opportunistic doors for newer, more companies and business organization as it supports the processes dynamic solutions. strongly and flexibly. Exploring the significant talent and exploring the odyssey of such staunch personalities in the supply chain niche, Like all parts of the business, new technologies, new processes, and CIOLook features the enthralling stories of 'The 10 Most Influential Leaders in Supply Chain, 2022.' new ways of thinking make operations stronger, more efficient, and more powerful. There's both an art and science involved in how the Flip through the pages and indulge in the journey of excellence with exponential industry sagacity making a primary fundamentals drive innovation in the supply chain niche and significant impact in the niche. enhance it, eventually. Have a Delightful Read! For instance, the advent of technology is assisting companies in Abhishek Joshi building an edge by providing a better service for their customers. Integrating smart technologies like AI, ML and robotics with smart Abhishek Joshi software has been a crucial aspect and innovation in the transformation of the supply chain niche. Big data analysis is making a big impact on the supply chain industry, especially for companies that are integrating artificial intelligence into the process in order to identify opportunities in the market. Moreover, for the one who is not a statistical analyst, the data from the integration of these technologies might just look like numbers and text of a document; however, for the well-versed professionals of the niche,

C O V E R S T O R Y C O N T E N T S 16 22 Bill Mrzlak Benjamin Gordon Nexus of the supply chain Chanelling Demand with Expertise Expansion 08 Larry Larry 28 Driving and Leading Transformation and Innovation Chitra Shinde he an A Resolute Leadership Personality 20 26 32 34 38 CXO Glimpse into Future Ledership insight Industry Intel Leader’s Viewpoint Values & Ideals The Fuss About AI An Interinsic way Rethinking the products Pharma In The Tines Of Integrity the foundation of a of Leading COVID-19 Crisis leader of today What Lies Ahead? for a better tomorrow

Company Name Featured Person Brief Benjamin Gordon, Cambridge Capital is a private equity firm investing in the Cambridge Capital LLC Shellie Jones Managing Partner supply chain sector. cambridgecapital.com Editor-in-Chief ChainSequence® is a unique consulting group with extensive hands-on experience in high-tech manufacturing in ChainSequence Bill Mrzlak, CONTENT FOLLOW US ON combination with broad consulting experience in Supply Chain chainsequence.com President Senior Editor Alan Swann management. www.facebook.com/ciolook Executive Editors Abhishek Joshi Chitra Shinde, www.twitter.com/ciolook DHL is the global leader in the logistics industry. Specializing DHL Express Vice President Sakshi Shrivastava in international shipping, courier services and transportation. dhl.com Operations WE ARE ALSO AVAILABLE ON Intel’s mission is to shape the future of technology to help DESIGN Connor Roe, Intel create a better future for the entire world. By pushing forward Supply Chain Analyst intel.com VisualizerDave Bates in fields like AI, analytics and cloud-to-edge technology. Art & Design Director Revati Badkas HP Inc. is an American multinational information technology CONTACT US ON Ernest Nicolas, HP company that develops personal computers, printers and related Chief Supply Associate Designer Sandeep Tikode hp.com Email supplies, as well as 3D printing solutions. Chain Officer info@ciolook.com For Subscription EY provides consulting, assurance, tax and transaction services SALES Larry Phelan that help solve our client's toughest challenges and build a www.ciolook.com Chief Supply Chain EY Global Services Limited Vice President Operations Kshitiv S. better working world for all. Services Officer Copyright © 2022 CIOLOOK, All Senior Sales Manager Prathamesh Tate rights reserved. The content With a global network of customers, partners, employees, and Mindy Davis, Sap and images used in this Sales Executives Rohit, John thought leaders, SAP helps the world run better and improve Vice President, sap.com magazine should not be people’s lives. Global Marketing reproduced or transmitted in TECHNICAL any form or by any means, UPS is committed to moving our world forward by delivering electronic, mechanical, UPS Philippe Gilbert, Technical Head Amar Sawant what matters. photocopying, recording or ups.com President otherwise, without prior Technical Consultant Victor Collins permission from CIOLOOK. GSK is a multinational pharmaceutical and biotechnology Reprint rights remain solely GSK Sara Braun, SME-SMO company that makes innovative vaccines and specialty with CIOLOOK. gsk.com Head of Supply Chain medicines to prevent and treat diseases. Research Analyst Eric Smith Supplyframe was founded with a vision of transforming the SEO Executive Ravindra Kadam Steve Flagg, Supplyframe way innovators interact with electronic component suppliers, CEO & Founder supplyframe.com distributors, and manufacturers. sales@ciolook.com

Larry Phelan, Chief Supply Chain Services Officer at EY Global Services Limited Larry Larry Driving and Leading Transformation and Innovation he an I had to embrace a global mindset, learn to balance my usual hard-charging approach with empathy and patience, master the ability to instigate and drive change, work around the blockers, convince the naysayers and find ways to 'get the job done' when recipients have no interest in change. C O V E R S T O R Y

he past couple of years have challenged the ways integrated Supply Chain Service that is broad, from how supply chains operate. Networks have been contract sourcing to supplier management to payment, T disrupted, with growth and profitability being at organization. stake. Today's supply chain leaders must be agile, willing to embrace change, and show an ability to My challenges required self-awareness and self- reimagine the existing networks to adapt to the supply reflection. I had to embrace a global mindset, learn to challenges of tomorrow. Larry Phelan, Chief Supply balance my usual hard-charging approach with Chain Services Officer at EY Global Services Limited, is empathy and patience, master the ability to instigate While many one such leader who has risen to the challenges of the and drive change, work around the blockers, convince procurement current economic and geopolitical environment by the naysayers and find ways to 'get the job done' when adopting a truly global mindset. recipients have no interest in change. organizations focus Starting out as a Procurement Officer, Larry rose to be Tell us something more about your company and its solely on quantitative the leader of supply chain services at EY, even winning mission and vision. th value, EY teams the 15 position of the Top 100 Supply Chain Leaders in 2021! He was granted this awardfor his remarkable As a global leader in Assurance, Consulting, Strategy believe that value work as an innovator of more resilient, sustainable, and and Transactions, and Tax services, EY teams are using diverse supply chains. He also brought about the finance products, experience, and systems we've comes in many transformational change at EY by prioritizing culture, developed to build a better working world. That starts different forms. strengthening the connective tissue of their supplier with a culture that believes in providing the training, ecosystem, and elevating procurement as a strategic opportunities, and creative freedom to make things opportunity to drive both financial and social value. better. Whenever you join EY, however long you stay, the exceptional EY experience of innovation lasts a Larry is an authentic, inclusive, and inspirational lifetime. And with a commitment to developing the business leader whose keen support for diverse and most passionate people, we'll make our ambition to be inclusive teams and suppliers was noted with the the best employer a reality. WBENC platinum level award for providing support to women-owned businesses. The instigator of innovation Enlighten us on how you have impacted supply chain began to build my foundational process, has been nominated for World Procurement Leader niche through your expertise in the market. finance/technology, and leadership skills. From 1990- Award in 2016, 2017, and most recently in March 1995, I worked as a financial systems consultant for 2022. When Larry is not busy trying to lead and change EY focus on 'no change, no future' has helped enable us Price Waterhouse (PW). From 1995 to 1998, I served the supply chain services of the world – he can be found to transform and continually reinvent the Supply Chain as the Deputy CIO of PW and Price Waterhouse traveling, going to the theatre, enjoying golfing with for EY teams. The components of Supply Chain Services Coopers (PwC) as a Senior Partner; they saw something family, or supporting the local not-for-profit programs. at EY are diverse and complex. Knowing how to in me, a bit of a diamond in the rough, untapped leverage technology and innovate is paramount. We are potential, and extended the role to me. From 1998- CIO Look caught up with Larry Phelan on his journey to constantly looking at how suppliers can advance our 1999, I took my process, consulting, and technology becoming a business leader at EY, bringing change to agenda and bring improvements based on their experiences and transferred to the PwC Transaction the supply chain industry, and his future plans. experiences working with other organizations. Advisory Services business. I joined EY in 1999 as the EY Americas Operation and Technology Due Diligence Below are the highlights of the interview: Describe in detail the values and the work culture that Leader, supporting Private Equity and Corporate drives your organization. investors, and was in that role until 2008. In 2008, I was Brief our audience about your journey as a business asked to focus on building better linkages between leader until your current position at EY. What First and foremost, since the industry and the Supply Finance and Technology as well as lead a small team challenges have you had to overcome to reach where Chain Services (SCS) function is recognized for managing procurement contracts. In 2009, I was asked you are today? delivering savings, the SCS function at EY is laser- to assess and consolidate all EY teams spending across focused on providing quantitative value (QV) in terms the globe in all categories. Now, after a dozen years of My journey as a business leader followed a similar path of savings and cost avoidance and the value return EY focusing on category, sub-category goods and services, as others, proactively accumulating experiences and teams have come to expect from the SCS function (cost how supplier relationships can advance top-line building a network of leaders who saw promise in me, of SCS compared to QV delivered). However, more revenue growth, and direct/indirect spend allowing me to develop. From 1985 to 1990, I worked relevant in today's volatile economic and geopolitical management, I am proud to say EY teams have an for three different financial services companies and environment, a second SCS focus is on going beyond its

I would advise budding entrepreneurs to focus on sustainability and diversity and to adapt our EY SCS mantra of No change, no future.

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Benjamin Gordon Nexus of the Supply Chain Expansion hen we receive a product or service in our An odyssey that Innovates the Present hand, we associate the delivery of the W commodity with the said brand. As a matter In 1999, Benjamin Gordon founded a SaaS logistics of fact, to bring the product to people, there is a company called 3PLex. He raised traditional venture network of mediators disseminating in a system. This capital from major financial institutions, including system acts as a facilitator and is gratified by the Supply Goldman Sachs and Morgan Stanley. They ultimately sold the business to Maersk, later selling it to IBM. Chain sector. Supply Chain is the link between producer and As part of his experience with 3PLex, Benjamin believed customer and between the supplier of resources to the there was a need for a supply sector-focused producer. However, if the supply chain looks after the investment firm comprised of traditional senior needs of both the manufacturer and the customers, investment professionals and relevant operators with a who fulfils the sector’s requirement, such as track record of success who have built significant recapitalization, expansion, and so on? companies in the sector. To cater to these needs of supply chain mediums, the The supply chain is in Cambridge Capital’s DNA. supply chain expansion and acquisition investors play Benjamin has spent his career building businesses in an important role in ensuring prompt and reliable logistics, first with 3Plex, then with BGSA, then with a services. series of other companies like EcoSquid and GreenScreens.ai, and now with Cambridge Capital. Benjamin Gordon, the Managing Partner of Embracing Mission and Vision with Eminence Cambridge Capital, is an investor in the supply chain niche. Benjamin holds a vast segment of experience in the supply chain sector prior to stepping into the “Cambridge Capital seeks to be a founder-friendly and private equity firm Cambridge Capital. The company high-impact investor. We aim to make a small number of oversees investing in the applied supply chain by high-conviction investments per year. Our goal is to provide providing finance for the expansion, recapitalization, or practical, hands-on assistance in all functional and strategic areas critical to growth-stage companies in the supply acquisition of growth-stage companies in the sector. chain,” states Benjamin. Cambridge Capital’s philosophy is to invest in With his caliber specifically oriented to the supply chain companies where its operating expertise and in-depth sector, Benjamin is determined to provide effective and The company’s philosophy is to invest in firms where reliable solutions for emerging companies in the supply the operating expertise and in-depth supply chain supply chain knowledge can help top entrepreneurs and chain niche. knowledge can help top entrepreneurs and management teams grow their businesses. management teams grow their businesses. Let us go through his journey to know the virtues by which Cambridge’s supply chain sector focus, unmatched he stands on the top in this sector. network, solid historical results, and unique blend of deeply experienced investors and operators present an 16 17 www.ciolook.com | September2022 | www.ciolook.com | September 2022 |

Benjamin Gordon, Managing Partner Cambridge Capital 18 19 www.ciolook.com | September2022 | www.ciolook.com | September 2022 |

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Bill Mrzlak Chanelling Demand with Expertise Chanelling Demand with Expertise truly effective supply chain actually owes its Until the mid-1990s, I was among the top-producing success to a long string of disparate yet partners working at a large management consultancy A interdependent processes. And, as most of us firm, serving clients within a wide range of industry have learned more recently, maximum supply chain sectors. In 1995, I pivoted to manufacturing concerns functionality also depends on seemingly unrelated and started working exclusively in the supply chain global events, both large and small. To best meet sector. From that moment forward, I found my passion, demand, proactive planning is key. and it has continued to grow my knowledge of all things related to Supply Chain and Sales & Operations However, in the past two-plus years we have seen Planning. global disruptions, due to COVID-19, volatile weather, and slow-to-respond, reactive planning do their worst In 2009, I launched my organization, ChainSequence, a to turn the global supply chain infrastructure on its premier supply chain and S&OP consulting group. head. In some critical cases, it even stopped functioning Recognizing that my practice serves a niche market, I altogether. succeeded in this highly competitive field through undisputed expertise and excellent client service in two While catastrophic or unexpected events cannot be primary areas – S&OP and supply chain planning. avoided, with the power of human intelligence, we can craft proactive solutions that can more rapidly restore Hard-won experience has taught me that you can't be Bill Mrzlak economic equilibrium and further business growth and all things to all clients, but by doing what you do best, ChainSequence you can be the partner of choice. Clients attest that investment. One such leader facilitating smooth deliveries globally is Bill Mrzlak, who has been working this enduring enthusiasm still comes through in each of exclusively within the supply chain sector since 1995. my engagements. He is the President of ChainSequence and continues to Tell us something more about your company and its be an unstoppable force when it comes to guiding his mission and vision. client partners in achieving more committed, effective, and competitive sales and operations planning with ChainSequence's mission statement is clear: innovative solutions that are geared toward long-term “Committed to helping enterprises identify challenges, success. create innovative solutions, and implement lasting improvements in Supply Chain processes to advance Sales We recently caught up with Bill to discuss his ongoing work & Operations goals.” in this space, and are excited to share these interview highlights as well as several well-earned insights below: We're able to achieve our mission by following an inclusive, collaborative approach, Brief our audience about your journey as a business Ÿ Maintaining an extensive knowledge base of S&OP leader until your current position at ChainSequence. and supply chain planning principles for a vast What challenges have you had to overcome to reach spectrum of industries and geographical locations. where you are today? Ÿ Adhering to our philosophy and fundamental 22 23 www.ciolook.com | September2022 | www.ciolook.com | September 2022 |

Ÿ practice of knowledge-sharing with our client From its inception through today, ChainSequence only services in this area continues to increase, and we are well-positioned to answer the call. partners to ensure ownership of each solution; and focuses on two primary service offerings: S&OP and supply chain planning. While other areas reside under Ÿ Quickly assimilating into our client partners' the supply chain umbrella—warehouse space planning, Where do you envision yourself to be in the long run, and what are your future goals for ChainSequence? environments, becoming an integral part of both the logistics, etc.— ChainSequence's philosophy stresses team and the solution. top-tier excellence in our two offerings, which impact an organization's bottom line the most. ChainSequence enjoys a well-established presence in the U.S. market. Many of our client partners have Enlighten us on how you have impacted the supply chain niche through your expertise in the market. Our expertise shows and is consistently recognized operations located all over the world (Europe, Asia), through feedback and referrals from our client and we work on-site with them wherever needed. In the past several years, we have expanded into new The demand for S&OP and supply chain expertise has partners. It is common for us to periodically return to never been higher, so the sheer number of supply chain our client partners, providing solutions to evolving sectors, and our portfolio includes several client consulting groups currently working in the issues in today's changeable business climate. partners in Europe, which continues to grow. Demand for our S&OP services is increasing more than ever as manufacturing space comes as no surprise. While traditional statistical models can only project the To succeed in this crowded field, a consulting firm must We also have individuals with whom we have worked global supply chain shortages, long lead times, and future based on the past, these new AI/ML models can develop and commit to a differentiator that allows its for 15+ years, moving with them as they transition from labor shortages continue to challenge enterprises. With predict the future by correlating many different data proactive planning through an S&OP process, we can services to stand out. one organization to another and as they progress in points. their careers. help an organization minimize the impact of these First, we have deliberately broadened our client challenges. These models might work more effectively in certain partner base to include semiconductor and electronics, sectors but are still useful tools overall. Again, it still CPG/Food and Ag, Medical/Pharma, and modular Undeniably, technology is playing a significant role in What would be your advice to budding entrepreneurs takes stakeholder knowledge within the business furniture systems, among others. almost every sector. How are you leveraging who aspire to venture into the supply chain sector? organization to identify those relationships that a technological advancements to make your solutions technical resource would use to code the AI/ML model. Second, we leverage our experience, best-practices resourceful? We would advise those aspiring entrepreneurs that expertise, and proven knowledge-share approach with working in the supply chain sector is not for the faint of What, according to you, could be the next significant customizable services that maximize the data-driven heart. Competition can be very high and global supply ChainSequence is an enthusiastic advocate for change in the global supply chain sector? How is your st realities of the 21 -century manufacturing and technology, but as an integral tool to execute solutions, chain networks can mean long days to accommodate company preparing to be a part of that change? commerce. not the solution itself. Some company execs hold on to different time zones and involve a great deal of long- the false premise that implementing the latest distance travel. Solving problems in new industries is For years, S&OP was considered a nice-to-have Our cross-industry knowledge-sharing empowers our advanced technology will reduce systemic problems. equally challenging. business luxury rather than the must-have operational client partners to apply best practices they might not It's crucial to remember that People and Processes necessity as it is recognized today. Then COVID-19 have previously considered. It brings a higher return on come first. However, because the principles of supply chain happened, catching many organizations off-guard in their investment and furthers our expansion into new planning transcend virtually every industry and sector two ways. markets. Technology can only provide serious improvements and – from semiconductors to clothing, fruit processing, and competitive advantage once an organization completes washing machines – the same rules generally apply. First, unexpected plant closings resulted in excess Describe in detail the values and the work culture that its due diligence by defining and developing a rigorous, And you will meet many interesting people, learn about manufacturing capacity. Then, when plants started up drives your organization. end-to-end process that will ultimately govern the other cultures, and visit fascinating places. For me again, manufacturers couldn't bring capacity online fast technology at the center of its business. personally, it continues to be a gratifying career. enough. Material shortages, long lead times, and ChainSequence's decades of wide-ranging surging customer demand put further pressure on technological experience serve as proof that “systems already strained supply chain organizations. are dumb and require instruction.” Further, instruction can only come from those key enterprise stakeholders Companies are now staring down the barrel of multiple who clearly understand: 1) what is most important; and international health crises, climate change, and other 2) the key drivers of their success. Only then can you unknown events which will continue to disrupt global make a system selection that best serves those commerce. requirements and configure it appropriately during implementation. The need to better plan strategically has become a very high priority, and organizations are fully embracing That said, ChainSequence is leveraging newer S&OP as the game changer that will drive long-term technologies such as AI and ML to greatly improve our business growth. The volume of client requests for client organizations' ability to better plan demand. 24 25 www.ciolook.com | September2022 | www.ciolook.com | September 2022 |

DHL's sustainability roadmap is a structured approach to addressing environmental, social and ChitraShinde governance that impact A Resolute Leadership Personality our people, customers, and partners in a transparent and ethical n today's world, women may not always realize their DHL Operations and worked for the next 15 years in potential, but once unleashed, they have a direct Papua New Guinea, Fiji, Australia and New Zealand way. I route to success. Their capability and abilities are doing various roles in Operations and IT before undeniable when they find themselves in a leadership returning to India. In 2019, I made the permanent move role. However, it is simple to claim this, which creates back to New Zealand as Vice President, Operations, the need to outline multiple benefits women can bring DHL Express NZ. to leadership roles. As a leader across multiple roles, I shifted execution We have all seen women demonstrate passion, focus to futurizing the operation through standardization, scalability and sustainability. I focused enthusiasm, and the capability to take command of a situation when needed. Women can make bold and on developing high-performing teams, and this, in turn, wise decisions as leaders; this helps make the team developed my own competence. I also had to shift my own mindset from being operationally focused to being environment less authoritative and more cooperative, bringing a family-like feel to the team. insanely customer focused. This boosts teamwork across the organization and My challenges have been mostly around juggling helps implement a new culture within the business. With these significant qualities, Chitra Shinde excels as multiple roles of mother, daughter, and wife and being a proficient leader and an influential leadership persona career-focused. It was not unusual for me to be the only woman in the board room, but I have worked with some in the modern industry. exceptional colleagues who made it easier. Chitra is currently working as VicePresident, Tell us more about DHL Express, its mission and its Operations at DHL Express, a company that aims to be the 'Logistics company of the world,' with the purpose of vision in the modern industry. 'Connecting People and Improving Lives.’ DHL Express is a division of Deutsche Post DHL Group. In an interview with CIOLook, Chitra shared valuable facts Our Vision is to be the 'Logistics company of the world,' highlighting her substantial leadership qualities and her with the purpose of 'Connecting People and Improving Lives.' contributions to scaling DHL Express' operations and progress to greater heights. At DHL Express, we focus on our core product, Time Definite International Express. We do this through our Below are the excerpts from the interview. proven strategy for the last decade of developing our Chitra, please brief our audience about your journey people through our internal certified specialist programs. We believe that our motivated people drive as a business leader until your current position at DHL Express. What challenges have you had to overcome excellent service quality for our customers, which Chitra Shinde, to reach where you are today? keeps them loyal and results in making us profitable. Vice President, Operations DHL Express I joined DHL Express in 1994 as a Management Trainee We continually improve our processes and systems and in Mumbai, India. From this role, I chose to work within adapt to the voice of our customers. We have stepped 28 29 www.ciolook.com | September2022 | www.ciolook.com | September 2022 |

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The 10 Most Influential Leaders in Supply Chain, 2022

The 10 Most Influential Leaders in Supply Chain, 2022

Presentation Transcript

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