Most Influential Canadian Women Leaders in Healthcare 2022

1. MOST INFLUENTIAL CANADIAN WOMEN LEADERS IN HEALTHCARE FEBRUARY | ISSUE : 05 | 2023 KEYS TO SUCCESS Strategies to Effec?ve Leadership in Healthcare PRESENT AND FUTURE Significance of Women in Healthcare Leadership Leading Mental Health Care, Healthifying the Globe Barbieri

2. Better Hlth and a bett way of life.

4. Women of Influence: Leadership with Compassion hen you start managing things, you lead W leader you should be able to guide appropriately, manage things and be organized. The role of a leader is multifaceted, it is different for everyone, but has one motto – to lead in the right direction. A Leader distinguishes themselves by their abilities to motivate, strategize, envision and support their team toward success, regardless of their position or recognition in the industry. “ people.” A Leader is an inspiration to many, irrespective of their gender. To be the right In modern times, women are constantly evolving and reaching new milestones in a wide range of human activities. Women taking more Leadership is a growth strategy that changes the trajectory of every industry to better performance. With a strong determination of breaking through the traditional glass ceiling, they are entering leadership positions with the right skills and talent. In the healthcare industry, women leaders are considered to be more compassionate, democratic, and great time managers. Their adopted leadership style is often people- oriented that attempts to promote collective decision-

5. making, accepting responsibility, teamwork and motivating colleagues along their growth path. In addition to the skillset, women also bring diversity and new perspectives to the workplace, helping to bridge the gender gap. Women's participation in the healthcare system results in inclusive and equitable healthcare delivery that prioritizes everyone in society, including the marginalized. Insights Care’s special edition of “Most Influential Canadian Women Leaders in Healthcare,” focuses on those women who have constantly invented progress as their gift to have a meaningful and healthy future – leading with great example and leaving the floor better than they found it. Their journey has not been easy in society, but their determination made them stronger and fearless. Likely said, they are more empathetic as they have a patient- centered approach prioritizing more on mental health and the overall well-being of their team and society, thereby encouraging a healthy and happy life for all. They have built their empire and now are transforming the healthcare industry with positive influence. Have a great read! -Pooja Shah

6. C O N T E COVER Story 08 Barbieri Leading Mental Health Care, Healthifying the Globe

7. N T S 18 26 30 Propelling a Change for Canadians of Black Descents Leading ality Control and ality Assurance in the emerging Psychedelic Industry Approaching Care Provision and Decision-making with Kindness 22 KEYS TO SUCCESS Strategies to Effec?ve Leadership in Healthcare 38 34 44 PRESENT AND FUTURE Significance of Women in Healthcare Leadership Enhancing Patient Care with Technology Leadership Mental Health Made Accessible, Affordable and Patient-centric Articles

8. Merry D'souza Editor-in-Chief Anish Miller Senior Editor Pooja Shah Saloni, Shreyasi Managing Editor Assisting Editors Visualiser David King Sonia Raizada Art & Design Head Co-designer Paul Belin Mrunalinee Deshmukh Art & Picture Editor Amy Jones John Smith Business Development Manager Marketing Manager Sarah Wilson, John Smith, Alex Vincent Kelli, Bill, Anna Business Development Executives Sales Executives Jacob Smile Amar Sawant Technical Head Assistant Technical Head David, Robert Technical Consultants Alina Sege Renuka Kulkarni Digital Marketing Manager Assistant Digital Marketing Manager SME-SMO Executives Gemson Eric Smith Research Analyst Tanaji Fartade Circulation Manager sales@insightscare.com February, 2023 Contact Us: Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - 302-319-9947 Email: info@insightscare.com For Subscription: www.insightscare.com Insights Success Media and Technology Pvt. Ltd. Office No. 22, Rainbow Plaza, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411017 Phone - India: 7410033802, 74100058552 Email: info@insightscare.com For Subscription: www.insightscare.com https://twitter.com/Insightscare Follow us on : www.facebook.com/InsightsCare/ Copyright © 2023 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights success. Reprint rights remain solely with Insights Success Media and Technology Pvt. Ltd. Insights Care is powered by Insights Success Media and Technology Pvt. Ltd.

9. FEATURING COMPANY BRIEF Arunima Nath Director of Quality and Compliance Arunima Nath devise prac?cal approaches to ensure quality assurance and quality control are supervised effec?vely and lead to a safer health ecosystem. Psygen Psygen.ca Cara works for mental health services in Canada. She stresses the importance of standardiza?on, to avoid wasteful spendings in the mental health cae industry. Cara Vaccarino COO EHN Canada Edgewoodhealthnetwork.com Dawne Barbieri, is a standout leader who is driving this quality care. She is passionate about serving pa?ents and scaling up the current healthcare sector. Ontario Shores Centre for Mental Health Sciences Ontarioshores.ca Dawne Barbieri Vice President, Clinical Services and Research Debra Olaniyi is passionate about equity, diversity and inclusion (EDI) within vulnerable communi?es, more specifically using an intersec?onal lens to solve pressing issues around equity in Black communi?es. Debra Olaniyi Associate Manager - Programs and Services Federa?on of Black Canadians Joanne is the ideal empathe?c leader that the world of HIV care delivery deserves. She leads the organiza?on’s mission of judgment-free care delivery. Casey House caseyhouse.ca Joanne Simons CEO Kate Culter provides support with a pa?ent-centric approach, she encourages healthcare end-users to accelerate the adop?on of new systems and implement them successfully. Kate Culter President & CEO Medinet Health Systems Inc medinet.ca Lisa Klco aligns opera?ons in a collabora?ve and integrated approach, thus making mental health care not only flexible to pa?ent needs while facilita?ng accessible and affordable care. Lisa Klco CEO Nōmina Wellness Nominawellness.ca Marion Cooper helps people with mental health illnesses and challenges such as schizophrenia and other mental health issues. CMHA Manitoba and Winnipeg Mbwpg.cmha.ca Marion Cooper CEO

10. Cover Dawne Barbieri Vice President Clinical Services and Research Ontario Shores Centre for Mental Health Sciences

11. Barbieri Leading Mental Health Care, Healthifying the Globe I CAN HONESTLY SAY IT IS THE BEST ORGANIZATION I’VE EVER WORKED FOR. EVERY DAY, IT’S A PLEASURE TO COME TO WORK AND MEET OUR PATIENTS, STAFF, PHYSICIANS AND VOLUNTEERS.

12. Most Influen?al Canadian Women Leaders in Healthcare S ince the historical timeline of socioeconomic discoveries, human life has been constantly inventing and progressing in order to gift itself a meaningful and healthy future. However, on that lifeboat, people are navigating several storms, one of which is mental health. Her professional journey has been accompanied by many outstanding staff and physicians, who have made her realize the importance of recognizing excellent work and the contributions made by the various teams she worked with. She has also spent the last 20 years as an Accreditation Canada Surveyor, which has given her many examples of excellent healthcare provided by teams in various sectors across Canada and many other international healthcare organizations. providing patient care. I rose through the ranks of several healthcare organizations in the Greater Toronto Area, eventually becoming a senior leader and site executive. Planning and opening a hospital was one of the highlights of my career." Having held various positions (currently Vice President, Clinical Services and Research) at Ontario Shores Centre for Mental Health Sciences, she remarks, "I can honestly say it is the best organization I've ever worked for. Every day, it's a pleasure to come to work and meet our patients, staff, physicians and volunteers." As per various research studies of contemporary times, one in three people face mental health issues. In such times, the world must look beyond physical health and consider mental health as well. To meet this demand, many organizations around the world are developing cutting-edge methods for improving people's mental health. The nursing journey in the mental healthcare system has come full circle for her, as she says, "I feel like I've returned home." THERE WERE ALSO TIMES WHEN I HAD TO MAKE DIFFICULT DECISIONS, AND SEVERAL NEGATIVE ADJECTIVES WERE USED TO DESCRIBE MY APPROACH, WHEREAS MALE COLLEAGUES WHO MADE SIMILAR DECISIONS WERE DESCRIBED AS BEING COURAGEOUS AND SIMPLY TOUGH." Ontario Shores Centre for Mental Health Sciences (Ontario Shores) is one such organization. It offers compassionate, research-based, technology-enabled and patient-centric therapeutic solutions to help people achieve improved mental health and live a more fulfilled life. These professional victories haven't been smooth, but she is setting an example as a female leader who created avenues in the most difficult times to reach her current career position. Dawne Barbieri, one of the organization's Vice Presidents (Clinical Services and Research), is a standout leader who is driving this quality care. She began as a clinical educator and mentor in the mental healthcare field and is passionate about serving patients and scaling up the current healthcare sector. Blooming through Challenges There were a bundle of obstacles in her way, like she was subjected to stereotypes that were prevalent in the 1980s and 1990s, such as choosing nursing over medicine, for not being smart enough, or that if a woman was attractive, promotions might not be earned for the right reasons. Her passion for working with patients and families and improving healthcare pulls her back from retirement every time she plans to. She says, sharing about her professional journey, "I began my career in mental health before moving on to medicine, emergency care and intensive care nursing. I became a Clinical Educator, mentoring and coaching many wonderful and caring nurses, which satisfied my desire to teach while also Let's take a closer look at how Dawne is making her mark in this niche! She says, "There were also times when I had to make difficult decisions and several negative adjectives were used to describe my approach, whereas male colleagues who made similar decisions were described as being courageous and simply tough." Her Journey Dawne has been a registered nurse for almost 40 years, and she considers this a privilege. Nursing has allowed her to gain experience in a variety of roles within the healthcare system. Rather than being dismayed and personalizing those comments, she was

13. determined to be a role model for women and nurses by demonstrating professionalism and collaboration. patient inclusion and empowerment while also providing treatment options tailored to the individual needs of patients to support their well-being. by complex mental health conditions across the lifespan, as well as their caregivers. Over time, she discovered that self- reflection and effective emotional intelligence enabled her to appropriately evaluate situations and be the best leader she could be. She never let gender stand in the way of her success. She comments, "You will succeed if you use a situational leadership model and excellent communication skills to focus on both goal achievement and relationship development. For me, it's not about me; I'm a servant leader. It is about other people." Its researchers work with service users, their families, and the broader community to improve clinical practices and assess the impact of services on quality of care, user outcomes and experiences. She shares, "We will continue to seek opportunities to advance recovery- oriented practices, participate in discussions about recovery-focused programs and services, and share our knowledge and tools with others." To integrate technological solutions, over the years, the organization has fostered important collaborations to advance innovation and technology with Waypoint Centre for Mental Health Care (Waypoint), The Royal Ottawa Health Care Group (The Royal) and the Centre for Addiction and Mental Health (CAMH). The team also has established partnerships with several academic institutions, including Ontario Tech University, Trent University, the University of Toronto and Durham College. Infusing Technology for Optimal Care Ontario Shores' mission is to provide exemplary mental health care through specialized treatment, research, education and advocacy. With a bold and transformative vision, Ontario Shores is widely recognized for its approach to mental health care and unique services centered on recovery, hope and inspiration through discovery. This positive attitude has made her capable of leading and guiding operations at Ontario Shores. Through her guidance and the organization's distinctive offerings, the Canada-based healthcare provider is creating a great impact in the healthcare industry. In terms of technology, one of their vision statements is Revolutionizing Care, which means having a global impact on the way mental health care is delivered; leading system innovation with partners to transform care; and using real-time data, research, analytics, and measurement to drive the highest standard of care. She shares, "Over the years, we've launched new programs, services, and innovative technology platforms and applications to better connect patients with their care." Research Impact Canada is expanding its national approach to include a focus on clinical practice transformation based on Ontario Shores' leadership in utilizing knowledge mobilization methodologies and impact measures to dramatically shorten the delay in translating research into improvements in quality of care and the patient experience. Sharing about their membership with Research Impact Canada, she says, "I am also proud to share that we are the first non- postsecondary education member of Research Impact Canada (RIC), intending to develop institutional capacities for developing and sharing knowledge mobilization best practices, services and tools." Influencing with its USPs Ontario Shores was one of the first organizations to sign the Declaration of Commitment to Recovery of the Mental Health Commission of Canada. The declaration's goal is to spark discussion, build support and accelerate the adoption of the recovery philosophy in mental health organizations. Throughout the organization, Ontario Shores employs a recovery model of care. The principles of empowerment, hope, recovery, collaboration, identity, responsibility and meaning in life underpin the Interprofessional Collaborative Recovery Model. Its research team employs technology and innovation and seeks to improve recovery and mental health outcomes through an applied approach and provides a strategic vision for how Ontario Shores will innovate to reduce stigma, improve recovery outcomes and support, promote population-level health, and design and evaluate services. Specifically, people affected At Ontario Shores, the teams are exploring innovative mental health technology and solutions that will give Canadians barrier-free and fair access to necessary services for their long- This patient-centred approach to the treatment of mental illness combines medical, rehabilitation and psychological perspectives. It promotes

14. term health and allow them to age with dignity in their homes and communities. Ontario Shores will harness its in-house knowledge, data and services to create a Mental Health Innovation Accelerator, the first of its kind worldwide. mental health care is delivered. by members of their care team. Patients can review medication information to ensure they are fully informed about this aspect of their care plan." They have,in recent years, increased their efforts in public awareness, education and research, but they also recognize that additional work is needed to ensure that mental health care is more accessible and inclusive. To support this goal, they have recently launched a bold new Strategic Plan to serve as their guide. Tailoring the Patient Care Delivery Additionally, Ontario Shores is the world's first mental health hospital to be certified by the Healthcare Information and Management Systems Society's (HIMSS) Electronic Medical Record Adoption Model (EMRAM) at Stage 7, which improves patient safety, decreases time and errors, and improves care delivery while using secure data. In contemporary times where people like being in touch with medical attendants or facilities as quickly as possible, it is important for healthcare organizations to expand their reach and provide services while enabling access and affordability. Talking about its current expansions in ensuring quality with convenience and cost-effectiveness, Dawne says, "We have launched new programs and services, as well as innovative technology applications, with the goal of better connecting patients with their care, including the option of virtual As a public specialty hospital, Ontario Shores has built a solid foundation of care and is an organization that is fundamentally changing the way Portal establishing the Patient- Doctor Bond The technological leverage is utilized by the organization to customize its services. One such tailored service is through its portal – My Health My Way. Dawne believes that access to their health information promotes autonomy and collaboration in their care. Talking about Ontario Shores USP – My Health My Way, Dawne says, "I believe the My Health My Way portal contributes to Ontario Shores' priority of patient-centred care by enhancing two-way communication with our patients. Because mental health and addiction healthcare issues are chronic, the patient and family must commit to an ongoing engagement with the care team and their recovery plan of care." Dawne elaborates on other advantages the portal offers, and says, "Outpatients, in particular, can use the portal to gain timely access to their healthcare information, such as assessment and progress notes written

15. care, which matches patients to the level and type of service that best meets their needs." be in a better position to make a difference in the world of mental health and addictions.” To guide other aspiring entrants in the field and deliver services based on the idea of coordinating with patients' needs, Dawne shares a few notes from her years of experience. She further adds on and says, "However, simply asking questions and being curious is insufficient. It is necessary to take risks and be willing to implement solutions that may not be perfect but are preferable to being incapacitated by the fear of making the wrong decision. Take responsibility for your decisions. And if they don't produce the desired results, try again." YOU WILL SUCCEED IF YOU USE A SITUATIONAL LEADERSHIP MODEL AND EXCELLENT COMMUNICATION SKILLS TO FOCUS ON BOTH GOAL ACHIEVEMENT AND RELATIONSHIP DEVELOPMENT. FOR ME, IT’S NOT ABOUT ME; I’M A SERVANT LEADER. IT IS ABOUT OTHER PEOPLE. The Leader's Guide Many budding entrepreneurs might resonate with the statement that to challenge the status quo, it is necessary to be curious and open-minded. Giving depth to this piece of advice, Dawne says, "If you cultivate a passion for asking questions and taking on the "why not" position of others, you will Notes of Customer's Trust "As a patient at Ontario Shores during the onset of the COVID-19 pandemic, I was able to see firsthand how quickly

16. the staff at Ontario Shores adapted to challenges brought on by the pandemic. Recovering from an eating disorder during the COVID-19 pandemic hasn't been easy. The extra stressors of the pandemic have made battling mental illness more challenging. Despite being amidst a pandemic, recovery is still possible and is still worth it. To all of those battling mental illness, keep fighting for recovery, and don't feel guilty for reaching out to your support systems, especially during these challenging times. Thank you to all the staff at Ontario Shores, from support staff to medical professionals, who have continued to support patients on their path to recovery despite the challenges of the COVID-19 pandemic. The work that you do daily has a meaningful impact.” -Sterling came to embrace myself and learn to positively cope with my anxiety and depression. I began to feel differently about myself and I developed confidence in who I am. There are times when I do feel overwhelmed and I revert to my depressive state. But, my therapy has allowed me to know that it's okay. I've learned to know it's okay to admit myself to a mental health inpatient unit. After the incident, I was determined to seek help and better myself not only for myself but for my children. I was referred to Ontario Shores LOVE YOU by Shoppers Drug Mart Women's Clinic by my psychiatrist and the attending psychiatrist. As each session went by, I Awards Ontario Shores has been awarded Accredita?on with Exemplary Standing status following a recent review by Accredita?on Canada. It has maintained Accredita?on with Exemplary Standing since first achieving that status in 2013. Ontario Shores has been named a Greater Toronto Area Top Employer for the sixth straight year. Ontario Shores was among select organiza?ons named one of Greater Toronto's Top Employers for 2022 following a compe??on that evaluated employers on several criteria, including work atmosphere, vaca?on benefits, training and development, financial and health benefits, the physical environment, and community involvement. "For many years, I have suffered from anxiety and depression. Despite the suffering and the negative impact, it had been on me physically, emotionally, and socially, I refused to seek help and kept my mental illness to myself. From a young age, starting with my suicidal attempt at the age of 8, I knew there was something wrong with me. However, I grew up with the notion that being mentally unstable meant being weak. When I reached adulthood, I became an expert at hiding my mental illness. Unfortunately, mental illness is not something that can disappear, no matter how hard you try. During my first pregnancy, I suffered from prenatal and postpartum depression, and the same during my second pregnancy.However, during my second pregnancy, I decided to seek help, but I did not proceed with any treatment over the fear of judgment from those around me, but mostly the feeling of shame I felt for myself. Then, during my third pregnancy, I went through a severe mental breakdown which led me Ontario Shores achieved the Order of Excellence Award from Excellence Canada for its implementa?on of Excellence Canada's Mental Health at Work® Framework. It is especially proud of this dis?nc?on for our efforts to establish and maintain a psychologically safe and healthy workplace. Ontario Shores is the world's first mental health hospital to be cer?fied by the Healthcare Informa?on and Management Systems Society's (HIMSS) Electronic Medical Record Adop?on Model (EMRAM) at Stage 7, which improves pa?ent safety, decreases ?me and errors, and improves care delivery while using secure data. Ontario Shores became the first non-academic member to join Research Impact Canada (RIC), a pan-Canadian network of 23 universi?es and one non-academic ins?tu?on commi?ed to maximizing the economic, social, and environmental impacts of academic research.

17. to seek help and be helped. I will be forever grateful to Bernadette, who taught me that it takes strength to seek help, and to the OntarioShores LOVE YOU by Shoppers Drug Mart Women's Clinic, for giving me a new outlook on life."-Grace The and its "In seven years, I managed to transform my life from someone hopeless to someone with the tools to create hope. I will always be grateful to Ontario Shores for giving me my hope back."-Chelsea Ontario Shores celebrated 100 years of care in 2019. As expected, much has changed in mental health care since 1919. "Whitby Hospital" started modestly with 16 gender-segregated co?ages. When WWI broke out in 1914, the hospital was temporarily turned over to the military for personnel awai?ng overseas service, and it was later used as a military hospital to treat veterans. The hospital was temporarily renamed the Ontario Military Hospital. Following WWI, in July 1919, the veterans le? Whitby to return to civilian life and on October 23, that same year, Whitby reopened as a psychiatric facility, renamed the Ontario Hospital to provide mental health care and care to the ones affected. The province's first mental health clinic opened in 1930, along with occupa?onal, recrea?onal and voca?onal therapy. In the 1960s, "Ontario Hospital, Whitby" became "Whitby Psychiatric Hospital." In 1993, Ontario approved $133 million for a 325-bed mental health facility. Whitby Psychiatric Hospital became Whitby Mental Health Centre in 1994, adding outpa?ent care and reintegra?on to the community. "Ontario Shores is a great place where recovery happens, good work is being done, and lives are being saved." -Stephen In 2004, it was decided to divest and become a stand-alone facility governed under the Public Hospitals Act. Excellence, innova?on, safety, respect, and community guided Ontario Shores Centre for Mental Health Sciences' 2006 founding. Shortly therea?er, Ontario Shores embarked on its first five-year strategic plan. Crea?ng a vision, mission and brand for the hospital's expanded mandate to provide leadership and excellent mental health care via specialized treatment, research, educa?on and advocacy. Ontario Shores' beau?ful landscape fosters a recovery-oriented, compassionate, inspiring and hopeful environment. It's important to express gra?tude for being welcomed on these lands, which are protected by the Williams Trea?es and the historic territory of the Mississaugas, a branch of the Anishinaabeg Na?on.

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20. Most Influential Canadian Women Leaders in Healthcare Arunima Nath Leading Quality Control and Quality Assurance in the emerging Psychedelic Industry Arunima Nath (Ann) Director of Quality and Compliance Psygen (18) www.insightscare.com February | 2023

21. T he bounds of the medical sector are stretching beyond its traditional views and are exploring innovative ways to cure humankind. To ensure that the results from the trial and error process are safe, it is quintessential to have a firm backbone of regulatory processes. My career in the pharmaceutical world started in 2011 in the Quality department for the formulation of oral dosage forms. Eventually, the scope of my work expanded to include tablets, soft gels, capsules, suspensions, and actives. I worked on new product launches for the Canadian and US, Europe, LATAM, and APAC regions taking care of the entire life cycle of the pharmaceutical product – from inception to launch. While the government system of checks is the superior and ultimate organ of this process, it is also necessary to streamline the process at the intermediate levels. In order to achieve this, leaders like Arunima Nath are devising practical approaches to ensure quality assurance and quality control are supervised effectively and lead to a safer health ecosystem. My career took an interesting turn in 2018 when I started working in the Cannabis Industry. Since 2021, I have led the Quality Assurance, Quality Control, and regulatory teams at Psygen. I feel lucky to be in such a supportive workplace, with an incredible team of professionals who are passionate about the industry, open to learning, and contributing to a common goal. She is the Director of Quality and Compliance at Psygen Industries which is the world’s first manufacturer dedicated exclusively to the synthesis of GMP-compliant psychedelics, headquartered in Calgary. Established in 2018, the company solved a severe bottleneck for developing novel treatments using psychedelics and ultimately for patient health and well-being. Please tell us about your journey, highlighting your contribution to Psygen’s success. I started reading about Psygen in early 2021. The company was aiming to be the world’s first manufacturer dedicated As a professional with a history of working in the Pharmaceuticals and Cannabis industry and holding a master’s degree in Industrial Pharmacy, she leads the company’s quality assurance department and helps it to get quick regulatory approvals from the USFDA and Health Canada. Her role is enabling in replacing stigma with curiosity and ignorance with evidence. As a leader and an expert in the industry, she, along with her team, has played a pivotal role in granting Psygena letter of authorization from Health Canada to supply patients with Psilocybin through the Special Access Program. Psygen will codevelop technologies with strategic partners as we provide commercial opportunities for certain production technologies. Our IP strategy is to identify valuable innovations while improving our trade-secret manufacturing processes. As there is more to her story and Psygen’s innovative approaches, let us uncover all of them by going through the interview highlights below! Arunima, could you kindly tell us about your inspiration behind venturing into the healthcare sector? Since high school, I have always wanted to contribute to saving lives and impacting patients’ well-being. My zeal led me to study pharmaceutical sciences in my undergraduate degree. Later, I studied for a master’s program in Industrial Pharmacy. (19) www.insightscare.com February | 2023

22. exclusively to the synthesis of GMP-compliant psychedelics, headquartered in Calgary. A position in the Quality department steered me to join Psygen. I met Danny Motyka and Dr. Peter van der Heyden, Psygen’s co- founders, and their goals resonated with me deeply. Along with my role at Psygen, I am pursuing an MBA program as a full-time student with the Haskayne School of Business, University of Calgary. Could you please elaborate upon the core values on which Psygen is built and what the mission of the company is? My team is responsible for establishing the engineering, controls, and qualification of our 17,000 sq. ft facility, developing and implementing the entire Quality management system, and qualification of all associated instrumentation in the Quality Control and Production lab. Psygen envisions a world where psychedelic drugs are recognized as valuable tools to improve mental health and wellness. Psygen will improve access to these medicines by deploying novel technologies to produce psychedelics at an unprecedented scale, ensuring a safe, non-exclusive, and cost-effective source for innovators. Psygen was able to manufacture two GMP batches of Psilocybin in partnership with a third-party licensed dealer, establishing our customer base in Canada and beyond. Psygen is the first manufacturer to receive a letter of authorization from Health Canada to supply patients with Psilocybin through the Special Access Program. This is an incredible accomplishment for us as a team and demonstrates our strong relationship with Health Canada. Our team offers unparalleled knowledge and manufacturing capabilities from over 50 years of experience in manufacturing psychedelic medicines. The values of generosity, gratitude, curiosity and connection drive and motivate our team to be the seeds of change we hope to see. We believe it is time to replace stigma with curiosity and ignorance with evidence. Kindly shed some light on the services and the immersive benefits that make Psygen stand out from the competition. Psygen is one of the few dedicated psychedelic manufacturers globally. Our competitive advantage stems from more than 50 years of combined experience synthesizing psychedelics, as well as our state-of-the-art GMP production lab. When Psygen was founded in 2018, no dedicated manufacturer of GMP psychedelic APIs existed – a serious bottleneck for the development of novel treatments and, ultimately, for patient health and well- being. Since 2021, I have led the Quality Assurance, Quality Control, and regulatory teams at Psygen. I feel lucky to be in such a supportive workplace, with an incredible team of professionals who are passionate about the industry, open to learning, and contributing to a common goal. Psygen is a Health Canada licensed dealer capable of producing and selling restricted drugs. Our scientific team develops innovative production methods to both meet the requirements of the industry, as well as generate IP around these novel production methods for our customers. The legal counsel at Psygen and the Regulatory team have expert working knowledge of the Controlled Drugs and Substances Act and the associated regulations that strengthen the strategic partnerships with all our clients and support their project requirements. (20) www.insightscare.com February | 2023

23. Please elaborate on the technological developments and the patented technologies that the company incorporates when catering to the dynamic needs of the healthcare sector. integrity of the task you have been given, and consider how that action or task is assisting your company in reaching a certain milestone. Keep yourself apprised of the regulatory updates by the agencies, i.e., Health Canada, FDA, ICH, etc., to have an insight into regular updates in the industry. Technological developments in CMC (chemistry, manufacturing, and controls) are constantly evolving. Although CMC is sometimes overlooked in favor of clinical development, it is a key driver of significant advancements in drug development, inventing cutting-edge pharmaceutical technologies, reducing development costs, and increasing access to GMP-grade psychedelics. Apart from your journey, how do you envision further strengthening Psygen’s stronghold in 2022 and beyond? The year 2022 has been a year of highs and lows for the psychedelic pharmaceutical industry, beginning with much excitement and investment and ending with consolidation and attrition in demand. As the market for traditional psychedelics (e.g., Psilocybin and DMT) waned and interest in the more patentable Novel Chemical Entities (NCEs) grew, Psygen recognized new opportunities to support drug developers. Psygen is focussing on In-house research and development to modify current chemistry for scalability for different molecules. In the psychedelic space, there have been significant challenges to patent reviewers. We are leveraging our deep knowledge of the space, in collaboration with our in-house IP counsel and have several patents pending. Psygen will codevelop technologies with strategic partners as we provide commercial opportunities for certain production technologies. Our IP strategy is to identify valuable innovations while improving our trade-secret manufacturing processes. For my team, the focus is on validating the production of various psychedelic compounds (e.g., LSD and MDMA) to support our customers’ ongoing clinical trials around the world and receiving a Drug Establishment Licence from Health Canada. To maintain our position as an industry leader Psygen will focus on our innovation project, executing a partnership for the development and deployment of novel technologies that will aid both drug discovery and production, two critical components of our customers’ drug development plans. Psygen has a novel process for the synthesis of Psilocybin, that leverages new technologies in the field of synthetic chemistry. We also have a patent pending psilocin recovery protocol (increasing the overall reaction and recovery yield of Psilocybin by 50%). Being an experienced leader, what is your intuitive advice for budding youngsters venturing into healthcare? You need to pick a profession that you enjoy both studying and working in. Be driven, diligent, and hardworking. There is no shortcut to success, and even if there were, maintaining it would be much more difficult. Young people who are interested in the healthcare and pharmaceutical industries must define their areas of interest. It’s a vast industry with several distinct divisions you can lead and plenty of ongoing and unfinished research. Focus on learning from scratch and maintaining a good foundation of learning. Always strive to see the wider picture of your assignment, maintain the accuracy and (21) www.insightscare.com February | 2023

24. Keys to Success (22) www.insightscare.com February | 2023

25. Strategies for Leadership in eadership is regarded as an essential role in L leadership in today's medical environment. In an era of financial incentives and quality expectations, Western medicine is witnessing a convergence of forces reshaping the healthcare system. Rather than assigning tasks, transformational leaders teach people to think for themselves and find the best ways to achieve their goals. Transformational leaders in healthcare, for example, may encourage their team to find new ways to provide the best possible care rather than dictating how this care must be delivered. healthcare. It is no longer acceptable for medical practitioners to disregard the importance of effective Transformational leaders excel at changing systems, solving problems, motivating their teams and setting good examples. Regulation, affordability, access, improved care, and evidence-based decision-making is becoming more critical in healthcare. Healthcare leaders have progressed from being captains of small practices to captains of inter- professional teams of subspecialists, care models and essential staff charged with achieving optimal patient care and outcomes. Systems Leadership Systems leadership is a relatively new type of leadership that is well-suited to the complex challenges of healthcare management. With the health industry's rapid pace of change, leaders are expected to manage organizational, policy and patient mandates. Furthermore, the challenges that health practitioners and leaders face in leadership diversity, cultural competence, communication and health literacy place a greater emphasis on these roles. A systems leader seeks to understand the systems and processes that surround them and the community that those systems are built around. They then engage stakeholders in complex conversations to map strategies, build trust and then act with accountability if any changes are to be implemented. Leaders must demonstrate expertise in clinical decision- making and patient focus to enact and implement change. A systems leader executes tasks or changes with shared goals and principles in mind. Systems leaders consider their surroundings, the processes surrounding them and the people working within the system. Let's have a look at the leadership strategies in healthcare and learn more! Authentic Leadership Transformational Leadership Authentic leadership is a growing leadership style embraced by leaders inside and outside healthcare. Authentic leaders prioritize people and ethics over profit. Transformational leadership in healthcare management is a leadership style that teaches employees how to take ownership of their roles and exceed expectations. (23) www.insightscare.com February | 2023

26. Authentic leaders are, first and foremost, self-aware. They understand that their actions and decisions impact others and strive to critically examine their strengths and weaknesses to be the best leaders possible. They also lead from the heart, prioritize long-term results and are transparent and consistent in their interactions with others. Acknowledge the business side of healthcare Ÿ Many healthcare environments today are run as businesses; even if they are not, they can benefit from a business mindset in terms of creating efficiencies and freeing up resources for future investments. Authentic leaders are people-oriented leaders with a solid moral compass who prioritize others over themselves. Influential healthcare leaders must understand their organizations' finances, how to create efficiencies and how to save and raise funds without sacrificing high- quality patient care. Servant Leadership Servant leadership is the final type of leadership required for effective healthcare management. Servant leaders are highly influential leaders who focus on motivating others, building relationships and developing team members' skills to inspire them to lead. Prioritize Patient Care Ÿ Healthcare is a balancing act, but nothing is more important than providing exceptional patient care. Influential leaders in health care must always put patients first. Servant leaders are profoundly caring individuals who strive to provide every team member with the resources they require to succeed. They are particularly adept at leading multidisciplinary teams and are generally well-liked and respected. Prioritizing patient care can include constantly reviewing processes to ensure that they meet patient needs, conducting quality surveys, soliciting feedback from patients and the community and regularly asking how things can be done better. Leadership Management Tips To summarize, With a great deal expected of healthcare leaders, it is easy for them to become overwhelmed. Leaders frequently seek out best practices to ensure adequate healthcare management. With the complexity of healthcare management, healthcare leaders are expected to do more and better than they did yesterday. This is what makes the healthcare leadership field both challenging and exciting. Recognize Talent and Know how to Sustain it Ÿ As a result of constant upskilling and access to industry updates, healthcare leaders can be confident in providing optimal care and outcomes. Influential healthcare leaders must be able to recognize talent, which includes understanding both the technical and soft skills that talented employees must possess. They must also understand how to create effective workplace environments, including providing appropriate remuneration and development opportunities to retain employees. - Shreyasi Shelke Understand that change and complexity would be a constant and manage it Ÿ Change is the only constant. As a result, influential healthcare leaders must understand how to manage change effectively. Change management must include structured, consistent, measurable processes, such as effective communication and leading by example. (24) www.insightscare.com February | 2023

28. Intview With Insights Ce As a current law student, I am passionate about facilitating a platform for young black women interested in legal work, amplifying the voices of those who are underrepresented in the legal system, and restoring a strong relationship between the legal system and BIPOC communities. Debra Olaniyi Associate Manager, Programs and Services Federation of Black Canadians

29. D Oliyi Propelling a Change For Canadians of Black Descents T time in Canadian history, there are over 1,000,000 Black Canadians who call Canada their home. This number is only expected to be doubled by 2036. he diversity of black communities across Canada is rising. These communities are diverse, resilient, creative, and multifaceted, such that for the first amplifying the voices of those who are underrepresented in the legal system, and restoring a strong relationship between the legal system and BIPOC communities. I started working at the Federation of Black Canadians as an anti-racism project coordinator, where I was able to contribute to the foundations needed to challenge and restructure institutions that are anachronistic in their representations of diversity and anti-racism from a national standpoint. This was achieved through the development of the Black Pulse, a digital anti-racism toolkit that addresses and educates the issues facing Black Canadians, as well as offers resources to support growth. Such a rise in diversity surfaces challenges within the nation, especially associated with race, economic security, criminal justice, health, education, and the community as a whole. These challenges may continue to exist until black communities come together and collaborate in groups to affect change within the country. Debra Olaniyi, the Associate Manager of Programsand Services,joined the Federation of Black Canadians (FBC)—for the sole reason to discuss these challenges that exist for Canadians of African descent nationally and advancing their overall social, economic, political and cultural interests there. Brief us about yourself and shed some light on your role when participating in the interests of FBC. What services are you able to conduct daily? I am currently a law student at the University of Leicester, and I have an Honours Bachelor of Arts from the University of Toronto in Political science, sociology and women and gender studies. Pursuing these courses has amplified my work at The Federation by equipping me with the skills, resources and knowledge to conduct research and program/event development that serves our communities. I have previously sat on the Nobellum Student and Alumni Committee as the Co-Chair, where I was able to support the development of an Innovation aimed at supporting Black entrepreneurs. As an associate manager of programs and services, I often lead the development and execution of partnered events and programming such as Financial literacy, coding workshops, and much more alongside my amazing team. Her journey hasn't been easy. In an interview with Insights Care, Debra shares her thoughts on her contribution to fighting against racial injustice for Canadians of African descent and ensuring their safety, security and overall diversity there. She aligns her steps and gathers courage by reminding herself of FBC's mantra — "Stronger Together- Nothing About Us Without Us." Following are excerpts from the interview: Kindly tell us the source of inspiration. What led you to serve the Federation of Black Canadians (FBC)? As a current law student, I am passionate about facilitating a platform for young black women interested in legal work, (27) www.insightscare.com February | 2023

30. Whether you want to learn more about volunteering or speaking positions at the FBC or simply know more about her, Debra can be reached at Debra@fbcfcn.ca Can you elaborate upon the core values, vision, and mission to which FBC aligns its operations daily? The Federation of Black Canadians (FBC) is a national, non-profit organization driven by Black organizations across the country. The Federation of Black Canadians advances the social, economic, political, and cultural interests of Canadians of African descent. The overarching mantra is that we are "Stronger Together – Nothing About Us Without Us." What are some of the challenges you face when conducting projects and how do you turn them into opportunities for growth? There is a lot of emotional management that comes with working for the Black community. Individuals share stories that are just heart-breaking. However, it pushes you harder to want to create programs and services that will alleviate the stress and burdens of being Black in Canada. Additionally, it's important to understand that you will never please everybody, and you alone cannot solve all the issues. This is why having a dedicated team is extremely important and leaning on them has helped me grow in so many ways. I can wholeheartedly say that working with FBC has made me realize how important it is to understand and learn your community's wants and needs before delivering any events/programs. This is evident in our survey collection, community hubs, national partner meetings and much more. We do believe in our mantra, "Nothing About Us Without Us." What priority areas in your opinion, do the black community in Canada struggle with at present? How can FBC work towards addressing the matter? What advice would you like to give to budding enthusiasts who desire to participate in and serve the FBC? I believe career development, education and financial literacy are important areas in which the Black community can continue to grow. Over the past couple of years, I have seen growth in all these areas for the Black community and our allies. However, change doesn't happen overnight, and I am optimistic about the promises that many corporations have made in light of the brutal murder of George Floyd in 2020. My mantra is "Be the change you want to see." There've been so many opportunities and rooms I have been blessed to walk into because I woke up and decided to be the change I wanted to see. Start small, volunteer, attend networking events, and set up a meeting. Take whatever first steps you need to take and build up from there. Another piece of advice I would like to give is to be optimistic enough to try new things and think outside of the box; change isn't made by being "realistic." FBC is always open to welcoming new volunteers, speakers etc. I hope to see more of these changes or opportunities in the new year. There are many opportunities FBC is launching in the new year that will speak to these areas, and I urge everyone to stay connected or get involved to learn more. (28) www.insightscare.com February | 2023

32. Joanne Joanne Joanne Simons Approaching Care Provision and Decision-making with Kindness You can choose the type of life you want, and the way people experience you. Make it good because ‘life is good’. - Learning from Joanne Simons’ father I magine being diagnosed with a disease rife with stigma and social repercussions. What would be your emotional state? How would you sustain through the prejudices across the community? For those living with the impacts of stigma, it is important to find inspiring hope. A hope that includes empathy, compassion, and kindness in the community. This fall, we met , who made it her mission to create Joanne Simons places of safety and belonging for those who face difficulties in feeling connected with their surroundings. With her enriched volunteering experience in not-for-profit organizations, she has helped transform the lives of many with her kind and compassionate approach. Below are the interview highlights. Joanne, kindly brief us about yourself and your professional journey so far. I learned the importance of volunteer work at a young age. It has always been an important part of my family’s life. Almost 20 years of experience in multiple leadership roles helped her understand patients’ medical and emotional issues and the social ailments involved with prejudiced diseases such as HIV. Currently, she is the CEO of Casey House, a specialty hospital in Toronto providing ground- breaking care to people living with and at risk of HIV. Joanne is the ideal empathetic leader that the world of HIV care delivery deserves. Entering the not-for-profit sector, initially as a fundraiser, helped me connect to the community and offered a way to contribute to others. On that journey, I got interested in the mission work of the agencies I worked for. Since then, I have started to enhance my skills in program development, public policy and organizational leadership. What has been the biggest motivation and inspiration for you throughout your life that has helped you become a successful leader? At Casey House, she leads the organization’s mission of judgment-free care delivery while enabling people living with and at risk of HIV by focusing on possibilities rather than constraints. I have benefited from tremendous leaders who took the time to mentor and coach me throughout my career, providing both encouragement and critical feedback. But my biggest inspiration is my father. While he died five years ago, I continued to hold his voice in my head. Back then, he had a bright, kind, generous mind and a fierce determination that I aspire to develop too. In the following interview with Joanne, we were amazed to hear her insights on her leadership experience and the success she brought to Casey House. (30) www.insightscare.com February | 2023

33. Most Influential Canadian Women Leaders in Healthcare Joanne Simons CEO Casey House (31) www.insightscare.com February | 2023

34. Please tell us about Casey House and the developments and ideas that led to its inception. consumption services on-site so that people who use substances can do so in a safer environment with a reduced risk of death. On our inpatient unit, if a person is receiving safe supply in the community, we continue to support them to access this treatment during their admission. Safe supply is a prescribed pharmaceutical opioid that helps to reduce harm associated with the current street supply, including overdose. Casey House has evolved and grown from our early days as a hospice to a hospital providing care for people living with and at risk of HIV. Anchored on a foundation of activism, advocacy, and trailblazing, our roots stretch back to the AIDS pandemic, when pervasive stigmas and discrimination left people to die without access to patient- centered care. What has been a turning moment in your life that has shaped your professional journey profoundly? Our founders created Casey House in 1988 as the first stand-alone facility for people living with HIV and AIDS. They believed that everyone deserves to be cared for with dignity, compassion, and respect. Identifying gaps in the system, they developed innovative new approaches to deliver socially-just care and played a leading role in advancing HIV health care. Having lost my mother to domestic violence at a young age, I am driven to create places of safety and belonging for those who have found themselves isolated or disconnected from their community. Everyone deserves the opportunity to live, thrive and be free of violence and fear. As an experienced leader, what advice would you like to give to budding entrepreneurs wishing to enter this industry? How are you guiding Casey House to achieve its mission and vision statement and be committed to its core values? Despite having years of experience, I’m still learning and seeking new knowledge every day. Hence, one should never stop learning. As a hospital providing care for people living with and at risk of HIV, it is paramount that we listen to and hear the voices of our clients; they guide us and ensure we stay true to our purpose and values. One piece of advice I don’t think I’ve heard often enough is that kindness matters. That doesn’t mean you are a pushover. Approaching issues or decisions with kindness, even if they are hard, helps to ensure that you are making the right decision rather than the ones that come from a place of anger or achieving a personal agenda. We want to ensure that, in partnership with them, we have the opportunity to offer compassion while also having a lasting impact on healthcare delivery. We also want to ensure that everyone is treated equitably. At present, we have a great deal of focus on diversity and inclusivity. The second is the one I continue to learn from Stephen Covey – listen with the intent to understand, not to reply. Lastly, the one thing I learned from my dad is that you can choose the type of life you want and how people experience you. Make it good because ‘life is good’. What are the key offerings of your organization? Casey House’s key offering is access to compassionate, judgment-free health care that considers the social determinants of health. Our approach to judgment-free care, meeting people where they are, and focusing on possibilities rather than constraints is revolutionizing health care. What are the future goals of your company? How do you envision upscaling its operations and reach in 2022 and beyond? In your opinion, what challenges do you face while delivering inpatient and outpatient services for patients with HIV/ AIDS? How are you infusing your leadership to turn them into opportunities and provide the best patient care? Casey House welcomes new clients for both inpatient and outpatient services. Over the past year, we have seen an increase in visits and have expanded our outpatient programming to meet our client’s needs. In addition to a lack of access to health care, some of their most pressing challenges include lack of access to housing, mental health concerns and substance use that interferes with daily living. These, combined with an increasingly toxic drug supply, make it difficult to achieve health and wellness. These are systemic issues that will need multiple players to solve. The overdose crisis across Canada has killed many, and the poisoned drug supply continues to place people at great risk of harm and death. Having responded to many overdoses inside and outside our hospital, we opened supervised (32) www.insightscare.com February | 2023

36. Present and Future (34) www.insightscare.com February | 2023

37. Significance of W Healthcare LEADERSHIP in W omen are essential in healthcare leadership because they bring various perspectives, skills and experiences. Their leadership contributes to developing more inclusive and equitable healthcare systems capable of meeting the needs of all patients, particularly women and marginalized communities. According to studies, organizations with gender diversity at the top perform better financially and have higher levels of patient satisfaction. Present Scenario The importance of women in healthcare leadership remains critical today as they continue to shape the direction and delivery of healthcare services. With the ongoing COVID- 19 pandemic highlighting systemic inequalities and the need for inclusive and compassionate leadership, women's contributions to healthcare leadership are becoming increasingly important. Women are underrepresented in executive positions despite their active participation in the labor force. Women are estimated to hold only about 25% of health leadership roles globally. Women make up nearly 70% of all health and social care workers massive globally and almost 90% of nursing and midwifery workers. Women leaders bring unique perspectives and experiences to the table and are frequently on the cutting edge of innovative solutions to complex healthcare challenges. Women leaders are also crucial in advocating for the needs of underserved populations and promoting diversity, equity and inclusion in the healthcare industry. Women in leadership positions in healthcare strengthen the industry, benefit patients and help drive meaningful change in healthcare. Women leaders also contribute to the promotion of work- life balance and the advancement of other women in the field. Overall, having more women in healthcare leadership positions improves outcomes for both patients and the healthcare system. Future Scenario The future importance of women in healthcare leadership is critical as the healthcare industry evolves and faces new challenges. Women leaders will bring various perspectives Let's look at the present and future scenarios to learn more about how to support women leaders better! (35) www.insightscare.com February | 2023

38. The plan aims to achieve equal treatment and opportunities for men and women and eliminate gender discrimination. The program is overseen by a committee (the Equality Commission), which monitors the plan's progress and outcomes. and approaches to complex healthcare issues, resulting in more innovative and effective solutions. Their leadership will also contribute to the healthcare industry's improved ability to meet the changing needs of patients, particularly those from marginalized communities. Women leaders will also be essential in promoting diversity, equity and inclusion in the industry, creating a more inclusive and compassionate healthcare system for all. Work-life integration policies are family-friendly Ÿ According to the research, women shoulder a more significant proportion of childcare and domestic care responsibilities, which may influence their career advancement opportunities and desire for them. Ways to support Prominence of Women Leadership Women leaders will also serve as role models and mentors for future generations of women in the healthcare industry, assisting in creating a more equitable and balanced future for all. Flexible policies will likely enable more women to advance to senior leadership positions. Flexible work arrangements promote work-life balance by balancing the needs of the employee and the organization's needs. In short, women in healthcare leadership will be influential in the future because of their capacity to drive positive change and influence the direction of healthcare for the better. To be successful, the organization must have a flexible workplace policy in place, including the option to work flexible hours and the technology to accommodate the request if a remote work option is requested. Creating networks of learning and support Ÿ Family-friendly policies are critical to achieving a work-life balance and supporting both men and women in taking an active role in their families. It can assist employees in reducing stress and improving job focus. Creating shared spaces, such as women's networks, where women can come together to share experiences, support one another and make changes is one way to support women in leadership roles. Parental leave, childcare compensation, elder care compensation, remote work, family medical leave, and health care coverage are family-friendly policies. These networks have provided members with various valuable opportunities, including coaching and mentoring and access to resources that would otherwise be difficult to obtain. From inspirational speakers about their career journeys and challenges; lobbying for change on specific topics, such as the gender pay gap; and providing shared experiences to help people connect and unite. To summarize, Women are a pertinent part of the healthcare workforce and should be equally represented in senior leadership positions worldwide. This article outlined some ways that organizations and governments can assist women in advancing to leadership positions in healthcare. Women's networks can impact gender equity in the healthcare workplace by combining activities that promote confidence, connections, and professional or personal development. Despite significant advances made by women in the workplace, everyone has a role to play in ensuring that organizations achieve gender equity in the leadership ranks. Creating an equity strategy Ÿ It is critical to carry out organizational process-related actions to promote gender equality and the role of women in healthcare leadership. Organizations with an equality plan are one of the strategies that have shown evidence of success. The first step in developing such a plan is to analyze the organization to evaluate its current state and develop the plan's indicators. - Shreyasi Shelke (36) www.insightscare.com February | 2023

40. Most Influential Canadian Women Leaders in Healthcare Kate Culter Enhancing Patient Care with Technology Leadership Kate Culter President & CEO Medinet (38) www.insightscare.com February | 2023

41. I n the pursuit of developing comprehensive, equitable, and integrated health care, the integration of technology has facilitated multiple functions to improve the patient journey. From monitoring the quality of care to capturing information about patients’ medications – technology has enhanced communication among care providers. End-user support is key. I am very proud of the work we do to enable front-line healthcare workers access to vital patient medical information. Please tell us about your journey, highlighting your contribution to Medinet’s success. When I joined Medinet in 1990, we were pioneering Digital Lab Report Distribution in doctor’s offices and hospitals from BC Bio-Medical & Metro-McNair (now LifeLabs), and Vancouver Hospital. We brought on one medical office and hospital at a time until our network grew to include 75% of private practice physicians and 95% of hospitals receiving digital lab reports in the province from both private and public laboratories. For this reason, “92% of health systems are considering digital capabilities as a pathway to improve their relationships with customers, establishing their trust and loyalty,” as per a Deloitte survey. Yet 60% of them were still midway through their journeys from an ideal digital state. Kate Culter, the President, and CEO of Medinet, understands that change could be conflicting, especially in its initial stages with a lack of implementation management. Providing her support with a patient-centric approach, she encourages healthcare end-users to accelerate the adoption of new systems and implement them successfully. While many lab reports were still going to a printer in the 90s, we were able to improve the accuracy and speed of reporting patient results. Despite being early days for EMRs, we were also converting lab data to HL7 for a couple of big clinics, so they could see patient lab reports and trends in their digital charts. Committed to her goal of making patient care faster, easier, and more convenient for clinicians, she leads Medinet, a secure e-Health solution provider that offers software and services for private physicians and health authorities, including secure email, access to the British Columbia (BC) PharmaNet database, and medical billing systems. Our Team understands that front-line healthcare workers are the most important stakeholders in the medical system next to patients. Information technology and project management people exist only to enable the front-line with technology and support. There’s that word again! Let’s dive into Kate’s strategies for enhancing patient care. Below are the interview highlights. What was your inspiration behind venturing into the healthcare sector? I didn’t exactly venture into healthcare. Initially, I thought I would end up in the film business. When I started out, film was a burgeoning industry in BC, and I was seeking a creative pursuit. As it turns out, healthcare is plenty creative. Government restrictions bind us. Our health authority and practitioner clients are constrained by extraordinary budget and resource challenges. It makes for an exciting environment. (39) www.insightscare.com February | 2023

42. By the 2000s, we pioneered Medinet Access to PharmaNet. The BC government did a very clever thing at that time. They created a specification for the use of provincial PharmaNet data in physician offices and hospitals and ran a Request for Proposal Qualification for vendors to build software applications for access to patient medication history information. I say it was clever because I am a big fan of government IT projects that leverage private technology firms to be responsible for systems, while the government maintains overall accountability through conformance activities and auditing. We also operate the largest medical billing business in BC with Medinet Integrated Physician Billing Solutions. We understand our job is to reconcile accounts and earn maximum revenue for our hospitals and practitioners. That said, in this time of big data, we also focus on aggregating billing data for our clients and supplying it in a useful format for analytics purposes. Our clients use Medinet billing data to satisfy key performance indicators in the areas of physician compensation, patient safety, corporate finance, and more. systems we don’t even provide because we answer our phones live and that’s just fine with us! We love hearing from our clients. It is how we learn. – Please elaborate on the technological developments and the patent technologies that the company incorporates when catering to the dynamic needs of the healthcare sector. We develop software that follows our client workflow. We don’t tell physicians, nurses, and their care teams what their process should be. We work hard to understand their situational challenges and create solutions that fit their unique circumstances. One size does not fit all because that’s not real world. What are some of the change-management challenges you face and the most important lessons you have learned in your professional journey so far? The biggest change management challenge is making sure our clients have budgeted for change management. Providing training and education opportunities for end- users who are expected to adopt new systems is key to a successful implementation. Can you elaborate upon the core values on which Medinet is built and the company’s mission? Being an experienced leader, what is your intuitive advice for budding youngsters venturing into healthcare? Our team understands that front-line healthcare workers are the most important stakeholders in the medical system next to patients. Information technology and project management professionals exist only to enable the front line with technology and support. There’s that word again! Remember who you are serving. Patients, nurses, and doctors are at the center of every IMIT healthcare project. Or they should be. Tell us more about the services and immersive benefits that make Medinet stand out from the competition. Apart from your journey, how do you envision further strengthening Medinet stronghold in 2022 and beyond? As you may have gleaned, our commitment to supporting clients is as profound as our commitment to technology. In our view, you can’t have one without the other. Doctors and nurses are simply too busy to spend time managing complex software applications or glitches. We train our clients to contact us immediately if they are having trouble. We endeavor to always respond in real-time. This sets us widely apart from our competitors. We end up supporting Medinet’s future continues to center around data integration with other healthcare systems, aggregation and analytics. We want to enable our health authority and physician clients to leverage the power of their medical data to improve patient safety, influence physician education, maximize revenue and keep costs down. (40) www.insightscare.com February | 2023

46. Most Influential Canadian Women Leaders in Healthcare Lisa Klco CEO Lisa Klco Mental Health Made Accessible, Affordable and Patient-centric (44) www.insightscare.com February | 2023

47. H But this transition may take a deep toll on one’s mental well-being, if ailments are not treated in due time. Understanding this significant factor of mental health, Lisa Klco CEO Nōmina Integrated Health, — of on a journey to support the mental health needs of every Canadian. were continuously shut down. I remember being advised by a major lender that they wouldn’t fund health care because it was too risky or that “We ladies had a good idea, hence we should come back when it was an actual business.” Thus, we found other creative ways to make it happen. appy are those who find hope in the darkness, Happiness in misery, and healing; when in pain! Sooner we were finally able to have things set up to open. Thankfully, being well-versed in overcoming obstacles, we were able to pause, re-group and open. We knew that there would be a need for mental health support following the isolation of the pandemic. We were willing to take the risk. Thus, I took early leave from the military and set our course on navigating health support for those who may need it. has embarked But why did Lisa pursue this path? The following research analysis will be a guiding trail: What inspired you towards Nōmina Wellness? Kindly brief us about its inception story. According to a study, mental illness has become a rising concern in Canada in the past few years. The greatest decline has been observed in children and young adults, where one-third of Canadians aged 15 or older suffer from having unmet mental health needs. But despite its significance, 75% of those with mental disorders still lack access to specialized treatment services, as per the Canadian Addiction and Mental Health (CAMH) report. Growing up in a family that was deeply afflicted by mental health issues, I got to see their first-hand struggle to find resources. In addition, while working as a mental health leader, I saw different models of care, systems and vacancies in the communities to support the care that people needed. Bridging this gap, Lisa leads Nōmina Wellness—a mental health treatment facility, and aligns its operations in a collaborative and integrated approach, thus making mental health care not only flexible to patient needs while facilitating accessible and affordable care. My almost 25 years in the military allowed me to work with trauma, transformational change and leadership in varying capacities. This experience, as difficult as it was both personally and professionally, allowed me to grow and become the person I am today. I knew from there that I wanted to help close this gap. Hence, we set out to become a national resource for mental health services. We wanted to help offer trusted care with skilled professionals and work in a collaborative, more interdisciplinary approach. In the following interview, Lisa sheds light on her leadership journey and the key services. Below are the interview highlights! What are its key services, and how is it impacting the demographic concerned? Lisa, how did you start your professional journey? How did you overcome the challenges you faced while becoming Canada’s Most Influential Healthcare Leader in 2022? We offer a wide range of mental health services, from one- on-one counseling, family programming, couples and sex therapy and group therapy to our unique outpatient program and forest and adventure therapy. We tried to understand the market gaps and deliver evidence-based programs to support the treatment needs. Advanced training in areas such as ISTDP, EMDR and cognitive modalities such as CBT, DBT, and ACT, DNF are all so important to us. I actually started my professional career as a hairdresser, connecting with others and hearing about their struggles. I was also working in the Canadian Armed Forces (CAF) while going to school so that I could afford my studies. I just knew that I wanted to do more to help people. Being the first and only one in my family to graduate with a degree, I knew that I wanted to do more. So, I spent the next decades studying, learning, and doing all I could to create a place that could offer more for those who need complex support as my family did. How does the organization provide holistic healing with dual diagnosis? How is this novel approach revolutionizing the healthcare industry? A dual diagnosis refers to a person who suffers from both a developmental concern and a mental health diagnosis. It is Years later, as I had finally started working as a clinician, we set our focus on opening an inpatient operation. But we (45) www.insightscare.com February | 2023

48. Trea?ng just the substance use disorder leaves a person incredibly suscep?ble to relapse as they are not treated for the underlying or co-morbid condi?on. Through Nōmina Integrated Health, we have tried to develop more integra?ve programs and approaches to care to help stabilize both substance use and mental health concerns. often seen when a mental health disorder is co-occurring with a substance use disorder. Treating just the substance use disorder leaves a person incredibly susceptible to relapse as they are not treated for the underlying or co- morbid condition. To help bridge that gap, we are proud to offer several no- charge mental health options facilitated by our experienced team of clinicians, such as our no-charge mental health clinics and group support programs. We have tried to develop more integrative programs and approaches to care to help stabilize both substance use and mental health concerns. Nōmina’s Intensive Outpatient Program (IOP), for example, is an accessible and affordable option for those who need more robust addiction and mental health support. It is designed to allow flexibility for those who are working or who may have other commitments for part of the day and cannot attend in- patient treatment. Even programs such as our IOP or our advanced trained clinicians are all trying to make health care more accessible. We have a team approach because we are larger clinics with integrative models. This helps us provide care in a more comprehensive way. How are you integrating leading therapeutic techniques with emerging technological tools to enhance a patient’s wellness journey? Our IOP includes: Ÿ Full initial assessment with various providers as determined by your treatment plan. Ÿ Weekly psychotherapy sessions with both a primary clinician and a dedicated support counsellor. Ÿ Direct Neuro Feedback Ÿ Group classes such as aftercare groups, psychoeducational support, 12-step recovery group meetings, women’s and men’s group meetings, SMART Recovery meetings Ÿ Support for fitness and other lifestyle needs Ÿ Integrated family education and support —including an intensive online family program delivered over the course of a weekend As healthcare professionals continue to seek out more advanced and effective therapies for our patients, we are increasingly utilizing innovative evidence-based techniques like Direct Neurofeedback and EMDR. These cutting-edge tools leverage advances in technology to enhance our patients’ wellness journeys. What are the future goals of the organization? How do you envision scaling its operations and reach in 2022 and beyond? Truthfully, we don’t know what 2023 will bring. In 2022, we have opened our Winnipeg and St. Catharines clinics. We hope to reach a few new locations across Canada in 2023. While we are remaining open to possibilities, we are slowing down to focus on the tremendous opportunities we have already had. We have been so grateful to be invited into the communities we are in and are honored to be a part of their care. What, according to you, are the current pitfalls in bridging gaps while providing mental health care? How are you managing to overcome them? At Nōmina Integrated Health, we understand that not everyone has the same access to quality mental health care. (46) www.insightscare.com February | 2023