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This edition features a handful of The Most Influential Leaders in Supply Chain that are leading us into a better future<br>
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VOL 10 I ISSUE 02 I 2023 The Most Influential LEADERS IN Supply Chain Supply Chain to Follow-2023 Clean Transac?ons Exploring Ways to Streamline Supply Chain Opera?ons Know-How How Supply Chain Niche is Embracing the Advent of Leadership Perspec?ve? Refilwe Rundofa Head of Aviation Operations for Africa Shell Refilwe Rundofa Leading Opera?ons Management Professional Powering Africa's Avia?on Industry at Shell
The Supply Chain Stuff is Really Tricky
The Supply Chain Stuff is Really Tricky
Fundamentals of Ultimate Progression A s the global business landscape continues to evolve, so does the world of supply chain management. In this rapidly changing environment, supply chain leaders play a pivotal role in ensuring the smooth flow of goods and services, making their influence more critical than ever. It is with great pleasure that CIOLook presents to you “The Most Influential Leaders in Supply Chain to Follow-2023.” We hope that this issue will serve as a valuable resource for those looking to stay ahead in the world of supply chain management. As we continue to grapple with the effects of a global pandemic, sustainability concerns and technological advancements, these supply chain leaders provide a roadmap to adapt, thrive, and succeed in this demanding industry. It is their dedication and innovative spirit that inspires us all to strive for excellence. In this edition of CIOLook, we delve into the world of supply chain management to identify the individuals who have been making a significant impact in shaping the industry over the years. From innovative technologies to sustainable practices and navigating supply chain disruptions, these leaders are exhibiting exceptional prowess in their roles. Flip through the pages and embark on this journey of discovery with us as we explore the remarkable achievements and forward-thinking strategies of “The Most Influential Leaders in Supply Chain to Follow- 2023.” Together, let's unlock the future of supply chain management. Ed?or's Ed?or's Ed?or's Note This issue is not just a celebration of these outstanding professionals but also an opportunity for the readers to gain insights, inspiration and knowledge from their experiences and accomplishments. We aim to provide a comprehensive view of the supply chain landscape and showcase the visionaries who are driving change, fostering innovation and ensuring the resilience of the global supply chain. Abhishek Joshi Note Note Within these pages, you will meet some of the most influential leaders in the supply chain domain. Their stories, strategies and insights will shed light on the challenges and opportunities in this ever-evolving field. We believe that learning from these experts can help businesses, both large and small, navigate the complex world of supply chain management more effectively.
Fundamentals of Ultimate Progression A s the global business landscape continues to evolve, so does the world of supply chain management. In this rapidly changing environment, supply chain leaders play a pivotal role in ensuring the smooth flow of goods and services, making their influence more critical than ever. It is with great pleasure that CIOLook presents to you “The Most Influential Leaders in Supply Chain to Follow-2023.” We hope that this issue will serve as a valuable resource for those looking to stay ahead in the world of supply chain management. As we continue to grapple with the effects of a global pandemic, sustainability concerns and technological advancements, these supply chain leaders provide a roadmap to adapt, thrive, and succeed in this demanding industry. It is their dedication and innovative spirit that inspires us all to strive for excellence. In this edition of CIOLook, we delve into the world of supply chain management to identify the individuals who have been making a significant impact in shaping the industry over the years. From innovative technologies to sustainable practices and navigating supply chain disruptions, these leaders are exhibiting exceptional prowess in their roles. Flip through the pages and embark on this journey of discovery with us as we explore the remarkable achievements and forward-thinking strategies of “The Most Influential Leaders in Supply Chain to Follow- 2023.” Together, let's unlock the future of supply chain management. Ed?or's Ed?or's Ed?or's Note This issue is not just a celebration of these outstanding professionals but also an opportunity for the readers to gain insights, inspiration and knowledge from their experiences and accomplishments. We aim to provide a comprehensive view of the supply chain landscape and showcase the visionaries who are driving change, fostering innovation and ensuring the resilience of the global supply chain. Abhishek Joshi Note Note Within these pages, you will meet some of the most influential leaders in the supply chain domain. Their stories, strategies and insights will shed light on the challenges and opportunities in this ever-evolving field. We believe that learning from these experts can help businesses, both large and small, navigate the complex world of supply chain management more effectively.
Profile Contents Cover Story 22 Mike Bassani Empowering Businesses Through Dataverse Brilliance Articles 18 08 Rundofa Professional Powering Africa's Avia?on Industry at Shell Refilwe Clean Transactions Exploring Ways to Streamline Supply Chain Operations 26 Leading Opera?ons Management Know-How How Supply Chain Niche is Embracing the Advent of Leadership Perspective?
Profile Contents Cover Story 22 Mike Bassani Empowering Businesses Through Dataverse Brilliance Articles 18 08 Rundofa Professional Powering Africa's Avia?on Industry at Shell Refilwe Clean Transactions Exploring Ways to Streamline Supply Chain Operations 26 Leading Opera?ons Management Know-How How Supply Chain Niche is Embracing the Advent of Leadership Perspective?
Pooja M Bansal Editor-in-Chief The Most Influential LEADERS IN Supply Chain Supply Chain CONTENT FOLLOW US ON www.facebook.com/ciolook www.twitter.com/ciolook Deputy Editor Abhishek Joshi Managing Editor Muskan Kapoor to Follow-2023 WE ARE ALSO AVAILABLE ON DESIGN VisualizerDave Bates Art & Design Director Ankita Pandharpure Associate Designer Revati Badkas CONTACT US ON Company Name Featured Person Brief Email info@ciolook.com For Subscription www.ciolook.com Alexandra is a passionate expert for Space Hardware Development and Manufacturing, she is leading the Business Unit Mechanical Satellite Solutions at Beyond Gravity. Alexandra Isele Vice President Satellite Solutions Beyond Gravity beyondgravity.com SALES Senior Sales Manager Sihanee M., Rouniyar A. Customer Success Manager Tom Wilson Jennifer is helping entrepreneurs overcome the challenges of international business by providing trade knowledge and expertise while also connecting them to the resources they need. Jennifer Cooke Director of Inclusive Trade Export Development Canada linktr.ee/exportdevcanada Copyright © 2023 CIOLOOK, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from CIOLOOK. Reprint rights remain solely with CIOLOOK. Sales Executives Shashi Rajbhar, Josh TECHNICAL Mike Bassani Partner and General Manager With a fervent passion for creating products that resonate with customers, Mike Bassani is on a mission to build software that people genuinely love to use. Microsoft microsoft.com Technical Head Prachi Mokashi Technical Consultant Victor Collins Refilwe’s remarkable career at Shell has been marked by an impressive tenure, during which she excelled as a terminal manager across multiple Shell depots in South Africa, deftly handling diverse operating models. Refilwe Rundofa Head of Aviation Operations Shell Downstream South Africa (Pty) Ltd shell.co.za SME-SMO Research Analyst Eric Smith SEO Executive Sagar Lhigade Ryan's passion for sustainability and professional experience has allowed me to see the cost-effectiveness and profit associated with going green. Structure Tone stobuildinggroup.com/ structuretone/ Ryan Hughes Sustainability Manager sales@ciolook.com October, 2023
Pooja M Bansal Editor-in-Chief The Most Influential LEADERS IN Supply Chain Supply Chain CONTENT FOLLOW US ON www.facebook.com/ciolook www.twitter.com/ciolook Deputy Editor Abhishek Joshi Managing Editor Muskan Kapoor to Follow-2023 WE ARE ALSO AVAILABLE ON DESIGN VisualizerDave Bates Art & Design Director Ankita Pandharpure Associate Designer Revati Badkas CONTACT US ON Company Name Featured Person Brief Email info@ciolook.com For Subscription www.ciolook.com Alexandra is a passionate expert for Space Hardware Development and Manufacturing, she is leading the Business Unit Mechanical Satellite Solutions at Beyond Gravity. Alexandra Isele Vice President Satellite Solutions Beyond Gravity beyondgravity.com SALES Senior Sales Manager Sihanee M., Rouniyar A. Customer Success Manager Tom Wilson Jennifer is helping entrepreneurs overcome the challenges of international business by providing trade knowledge and expertise while also connecting them to the resources they need. Jennifer Cooke Director of Inclusive Trade Export Development Canada linktr.ee/exportdevcanada Copyright © 2023 CIOLOOK, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from CIOLOOK. Reprint rights remain solely with CIOLOOK. Sales Executives Shashi Rajbhar, Josh TECHNICAL Mike Bassani Partner and General Manager With a fervent passion for creating products that resonate with customers, Mike Bassani is on a mission to build software that people genuinely love to use. Microsoft microsoft.com Technical Head Prachi Mokashi Technical Consultant Victor Collins Refilwe’s remarkable career at Shell has been marked by an impressive tenure, during which she excelled as a terminal manager across multiple Shell depots in South Africa, deftly handling diverse operating models. Refilwe Rundofa Head of Aviation Operations Shell Downstream South Africa (Pty) Ltd shell.co.za SME-SMO Research Analyst Eric Smith SEO Executive Sagar Lhigade Ryan's passion for sustainability and professional experience has allowed me to see the cost-effectiveness and profit associated with going green. Structure Tone stobuildinggroup.com/ structuretone/ Ryan Hughes Sustainability Manager sales@ciolook.com October, 2023
RE Rundofa Refilwe FIL WE expecta?ons and posi?vely impacts the industry. Refilwe Rundofa Head of Aviation Operations for Africa Shell Leading Opera?ons Management Professional Powering Africa's Avia?on Industry at Shell Refilwe takes pride in being part of a team that consistently exceeds Photo Courtesy: Evazo Media
RE Rundofa Refilwe FIL WE expecta?ons and posi?vely impacts the industry. Refilwe Rundofa Head of Aviation Operations for Africa Shell Leading Opera?ons Management Professional Powering Africa's Avia?on Industry at Shell Refilwe takes pride in being part of a team that consistently exceeds Photo Courtesy: Evazo Media
The Most Influential Leaders in Supply Chain to Follow-2023 W Operations Management. Currently serving as the Head of Aviation Operations for Africa at Shell, her strategic vision and comprehensive management acumen has set new standards for excellence in HSSE and quality compliance, operational project planning, and extracting optimal efficiency from technical teams. ith an impressive 16 years of experience under her belt, Refilwe Rundofa emerged as a trailblazing force in Despite being surrounded by seasoned professionals who had already established themselves, she faced numerous challenges while forging her own presence in this environment. These challenges have been invaluable learning experiences, propelling both her personal and professional growth. Throughout this process, Refilwe forged meaningful relationships and earned the trust of her industry peers, showcasing her determination and passion for success. has Photo Courtesy: Evazo Media At the heart of Refilwe's remarkable career trajectory lies her tenacious commitment to robustly managing and mitigating risk factors in terminal operations. Her unwavering focus on securing the safety of people, assets, and the environment has been the cornerstone of her prolific career. Notably, during her illustrious tenure at Shell Downstream South Africa, Refilwe has impressively progressed through the ranks with four well-deserved promotions, ultimately landing her in her current role as Head of Aviation Operations at Bryanston (Johannesburg) at Shell Downstream SA Headquarters. The emergence of the COVID-19 pandemic in South Africa brought about a swift and drastic transformation for essential workers, including airport staff like Refilwe. Her previously bustling travel schedule came to an abrupt halt, dropping from 100% to 0%. Nonetheless, this unforeseen shift presented her with an opportunity to embrace a new chapter that demanded adaptability and innovation. Refilwe rose to the challenge with enthusiasm, employing inventive ways to motivate and uplift her team, leveraging technology as their primary tool for collaborative engagements. Throughout these trying times, she ensured her team felt valued and appreciated, reinforcing their high morale. Refilwe has garnered a reputa?on within her organiza?on for her excep?onal managerial abili?es, exemplifying a profound awareness and confidence in her leadership skills. Versatility and Leadership Refilwe's remarkable career at Shell has been marked by an impressive tenure, during which she excelled as a terminal manager across multiple Shell depots in South Africa, deftly handling diverse operating models. Currently, she takes immense pride in her role as a Director & Shell’s Shareholder Representative, actively contributing to the success of both OR Tambo & Cape Town International Joint Venture boards. Navigating through these unprecedented circumstances not only strengthened her resilience but also deepened her commitment to effective leadership. She discovered the immense power of adaptability and emphasized the importance of nurturing team spirit, even in the face of adversity. Refilwe takes immense pride in the innovative solutions they crafted together, which solidified their bonds and transformed them into a cohesive and supportive unit. In addition to these pivotal responsibilities, Refilwe has had the privilege of serving as a Business Opportunity Manager, a position that afforded her the opportunity to explore and capitalize on new avenues for growth and advancement. Through these varied roles, she has honed a comprehensive skillset, empowering her to adeptly navigate complex challenges and lead teams towards achieving remarkable results. Fostering a Culture of Excellence Refilwe's leadership approach is rooted in empowering every member of the teams that she serves whilst fostering a culture where leadership is defined by actions and contributions rather than positional titles. This environment encourages everyone to express themselves freely and recognizes that each person has the potential to lead and make a meaningful impact. Adaptability in a Changing World Refilwe has garnered a reputation within her organization for her exceptional managerial abilities, exemplifying a profound awareness and confidence in her leadership skills. Her journey to success has been a unique one, beginning at a young age in a predominantly male-dominated industry. Over the years, I've had the privilege of sharing my leadership philosophy with esteemed executives in Africa and Europe. The impact of these interactions speaks for itself. Recently, I returned from an invigorating leadership session in Krakow, Poland, where I led a session on front-line empowerment & competencies.
The Most Influential Leaders in Supply Chain to Follow-2023 W Operations Management. Currently serving as the Head of Aviation Operations for Africa at Shell, her strategic vision and comprehensive management acumen has set new standards for excellence in HSSE and quality compliance, operational project planning, and extracting optimal efficiency from technical teams. ith an impressive 16 years of experience under her belt, Refilwe Rundofa emerged as a trailblazing force in Despite being surrounded by seasoned professionals who had already established themselves, she faced numerous challenges while forging her own presence in this environment. These challenges have been invaluable learning experiences, propelling both her personal and professional growth. Throughout this process, Refilwe forged meaningful relationships and earned the trust of her industry peers, showcasing her determination and passion for success. has Photo Courtesy: Evazo Media At the heart of Refilwe's remarkable career trajectory lies her tenacious commitment to robustly managing and mitigating risk factors in terminal operations. Her unwavering focus on securing the safety of people, assets, and the environment has been the cornerstone of her prolific career. Notably, during her illustrious tenure at Shell Downstream South Africa, Refilwe has impressively progressed through the ranks with four well-deserved promotions, ultimately landing her in her current role as Head of Aviation Operations at Bryanston (Johannesburg) at Shell Downstream SA Headquarters. The emergence of the COVID-19 pandemic in South Africa brought about a swift and drastic transformation for essential workers, including airport staff like Refilwe. Her previously bustling travel schedule came to an abrupt halt, dropping from 100% to 0%. Nonetheless, this unforeseen shift presented her with an opportunity to embrace a new chapter that demanded adaptability and innovation. Refilwe rose to the challenge with enthusiasm, employing inventive ways to motivate and uplift her team, leveraging technology as their primary tool for collaborative engagements. Throughout these trying times, she ensured her team felt valued and appreciated, reinforcing their high morale. Refilwe has garnered a reputa?on within her organiza?on for her excep?onal managerial abili?es, exemplifying a profound awareness and confidence in her leadership skills. Versatility and Leadership Refilwe's remarkable career at Shell has been marked by an impressive tenure, during which she excelled as a terminal manager across multiple Shell depots in South Africa, deftly handling diverse operating models. Currently, she takes immense pride in her role as a Director & Shell’s Shareholder Representative, actively contributing to the success of both OR Tambo & Cape Town International Joint Venture boards. Navigating through these unprecedented circumstances not only strengthened her resilience but also deepened her commitment to effective leadership. She discovered the immense power of adaptability and emphasized the importance of nurturing team spirit, even in the face of adversity. Refilwe takes immense pride in the innovative solutions they crafted together, which solidified their bonds and transformed them into a cohesive and supportive unit. In addition to these pivotal responsibilities, Refilwe has had the privilege of serving as a Business Opportunity Manager, a position that afforded her the opportunity to explore and capitalize on new avenues for growth and advancement. Through these varied roles, she has honed a comprehensive skillset, empowering her to adeptly navigate complex challenges and lead teams towards achieving remarkable results. Fostering a Culture of Excellence Refilwe's leadership approach is rooted in empowering every member of the teams that she serves whilst fostering a culture where leadership is defined by actions and contributions rather than positional titles. This environment encourages everyone to express themselves freely and recognizes that each person has the potential to lead and make a meaningful impact. Adaptability in a Changing World Refilwe has garnered a reputation within her organization for her exceptional managerial abilities, exemplifying a profound awareness and confidence in her leadership skills. Her journey to success has been a unique one, beginning at a young age in a predominantly male-dominated industry. Over the years, I've had the privilege of sharing my leadership philosophy with esteemed executives in Africa and Europe. The impact of these interactions speaks for itself. Recently, I returned from an invigorating leadership session in Krakow, Poland, where I led a session on front-line empowerment & competencies.
Leading Positive Change The positive outcomes and transformational experiences I witness motivate me even further. Photo Courtesy: Evazo Media With over a decade of successful leadership experience in various sectors of the Energy industry, Refilwe has developed a profound understanding of the end-to-end Supply Chain and proven expertise in leading diverse teams. As she embarks on the next phase of her career, her aspirations extend globally. Refilwe is driven by a passion for the industry and a strong desire to make a meaningful impact on its growth and sustainability. Open to new opportunities and positions that align with her skills and aspirations, Refilwe eagerly seeks roles where she can contribute her strategic thinking, leadership acumen, and cross-cultural competencies. She is motivated by the prospect of expanding her career on a global scale, embracing diverse perspectives, and fostering meaningful partnerships. A key aspect of Refilwe's leadership style is prioritizing consistent and open communication with her teams. She actively engages with them through both digital platforms and in-person interactions during site visits, ensuring that she stays attuned to their needs, challenges, and aspirations. In the face of obstacles, Refilwe ensures that proactive and workable solutions are readily available, fostering a mindset of preparedness and problem-solving that is essential for maintaining a high-performance culture. Safety and compliance are non-negotiable pillars in their business at Shell. Refilwe takes great pride in cultivating a safety culture that is embraced by each member of her team. This collective commitment ensures the well-being of their workforce and ensures that all operations meet the highest standards of compliance. Refilwe's leadership approach is rooted in empowering every member of her team and fostering a culture where leadership is defined by ac?ons and contribu?ons rather than posi?onal ?tles. Refilwe's commitment to driving positive change, delivering exceptional results, and continuously learning and growing propels her forward. With her extensive background in the Energy industry and unwavering passion, she is confident in excelling in any new role she undertakes. By valuing the input of every team member, fostering a culture of continuous improvement, and upholding the importance of safety and compliance, Refilwe and her team create an environment where individuals can thrive and contribute their best. Together, they strive to exceed expectations, foster innovation, and drive the success of their organization. With a commitment to empowering each team member, they are well- positioned to embrace new challenges and shape a brighter future for the industry. Approaching the future with anticipation, Refilwe is ready to embrace new experiences and leave a lasting impact in this dynamic and ever-evolving industry. With every opportunity, she aims to make a difference, driving progress, and shaping a brighter future for the Energy industry. Approach to Customized Leadership Effective Communication and Collaboration As an experienced leader, Refilwe understands the significance of adapting her approach to each unique team. She crafts customized strategies and tactical plans to foster clarity and focus. Engaging the team through initiatives like team engagements, recognition programs, and succession planning keeps them motivated and inspired. Refilwe prioritizes effective communication, collaboration, and unity within diverse teams. Structured working methods enhance productivity and achieve objectives efficiently. She values transparency, accessibility, and active engagement to nurture innovation and collective ownership. “Through effective communication, structured methods, and a shared commitment to our objectives, we create an environment where individual talents shine and collective achievements thrive. I am grateful to be part of an exceptional team that collectively drives our success through their unique strengths and expertise,” says Refilwe. Authentic leadership plays a pivotal role in creating an environment where team members feel safe to share their ideas and perspectives. Actively listening and valuing their contributions foster a sense of belonging and empowerment. Refilwe's learner mindset has been effective in upholding safety standards even without direct supervision.
Leading Positive Change The positive outcomes and transformational experiences I witness motivate me even further. Photo Courtesy: Evazo Media With over a decade of successful leadership experience in various sectors of the Energy industry, Refilwe has developed a profound understanding of the end-to-end Supply Chain and proven expertise in leading diverse teams. As she embarks on the next phase of her career, her aspirations extend globally. Refilwe is driven by a passion for the industry and a strong desire to make a meaningful impact on its growth and sustainability. Open to new opportunities and positions that align with her skills and aspirations, Refilwe eagerly seeks roles where she can contribute her strategic thinking, leadership acumen, and cross-cultural competencies. She is motivated by the prospect of expanding her career on a global scale, embracing diverse perspectives, and fostering meaningful partnerships. A key aspect of Refilwe's leadership style is prioritizing consistent and open communication with her teams. She actively engages with them through both digital platforms and in-person interactions during site visits, ensuring that she stays attuned to their needs, challenges, and aspirations. In the face of obstacles, Refilwe ensures that proactive and workable solutions are readily available, fostering a mindset of preparedness and problem-solving that is essential for maintaining a high-performance culture. Safety and compliance are non-negotiable pillars in their business at Shell. Refilwe takes great pride in cultivating a safety culture that is embraced by each member of her team. This collective commitment ensures the well-being of their workforce and ensures that all operations meet the highest standards of compliance. Refilwe's leadership approach is rooted in empowering every member of her team and fostering a culture where leadership is defined by ac?ons and contribu?ons rather than posi?onal ?tles. Refilwe's commitment to driving positive change, delivering exceptional results, and continuously learning and growing propels her forward. With her extensive background in the Energy industry and unwavering passion, she is confident in excelling in any new role she undertakes. By valuing the input of every team member, fostering a culture of continuous improvement, and upholding the importance of safety and compliance, Refilwe and her team create an environment where individuals can thrive and contribute their best. Together, they strive to exceed expectations, foster innovation, and drive the success of their organization. With a commitment to empowering each team member, they are well- positioned to embrace new challenges and shape a brighter future for the industry. Approaching the future with anticipation, Refilwe is ready to embrace new experiences and leave a lasting impact in this dynamic and ever-evolving industry. With every opportunity, she aims to make a difference, driving progress, and shaping a brighter future for the Energy industry. Approach to Customized Leadership Effective Communication and Collaboration As an experienced leader, Refilwe understands the significance of adapting her approach to each unique team. She crafts customized strategies and tactical plans to foster clarity and focus. Engaging the team through initiatives like team engagements, recognition programs, and succession planning keeps them motivated and inspired. Refilwe prioritizes effective communication, collaboration, and unity within diverse teams. Structured working methods enhance productivity and achieve objectives efficiently. She values transparency, accessibility, and active engagement to nurture innovation and collective ownership. “Through effective communication, structured methods, and a shared commitment to our objectives, we create an environment where individual talents shine and collective achievements thrive. I am grateful to be part of an exceptional team that collectively drives our success through their unique strengths and expertise,” says Refilwe. Authentic leadership plays a pivotal role in creating an environment where team members feel safe to share their ideas and perspectives. Actively listening and valuing their contributions foster a sense of belonging and empowerment. Refilwe's learner mindset has been effective in upholding safety standards even without direct supervision.
Supporting the growth of her team is a top priority for Refilwe. She encourages their personal development and facilitates succession planning. Collaborating on long-term aspirations, providing exposure opportunities, and supporting further education programs are integral to ensuring every team member can pursue their desired roles. grateful for the experiences, growth, and achievements they have accomplished together. Photo Courtesy: Evazo Media In 2022, Refilwe was the recipient of the Health & Safety Award at the Aviators Towers Awards, nominated and voted for by the industry. Excited to continue this journey, embracing new challenges and making a lasting difference in the Energy industry, Refilwe takes pride in being part of a team that consistently exceeds expectations and positively impacts the industry. By combining tailored strategies, authentic leadership, continuous learning, and a strong focus on personal development and succession planning, Refilwe cultivates a motivated and high-performing team. Together, they strive for excellence, achieving both individual and organizational goals. Witnessing the growth and success of her team members brings her immense satisfaction and reinforces her dedication to their advancement. She was nominated as one of the top 100 influential global women in the supply chain in Africa 2023 and she looks forward to the future with enthusiasm and a commitment to ongoing excellence. Award-Winning Achievements and Lasting Impact in the Energy Industry Shaping the Future Refilwe and her team create an environment where individuals can thrive and contribute their best. As a forward-thinking company, Shell places a strong emphasis on staying ahead of the curve. This mindset resonates deeply with Refilwe, as it fuels her perpetual drive for knowledge and growth, motivating her to pursue excellence in all aspects of her work. Knowing that her team actively shapes the future of the industry empowers her to make meaningful contributions and drive innovation. Throughout her career, Refilwe has received esteemed awards that recognize her exceptional performance and contributions. Within Shell Downstream South Africa, she has been honored with awards for Outstanding performance in HSSE & Social Performance, Best Mentor in Women in Leadership, Winner in Develop the Talent, Women Leading in Empowerment, and Deliver the Cash & Returns. These accolades reflect her unwavering dedication and commitment to excellence, defining her career. Regularly engaging with the exceptional team at Shell and embracing diverse perspectives inspires Refilwe to continuously push the boundaries of innovation. The collaborative environment fosters a dynamic exchange of ideas, enabling them to anticipate market shifts and seize emerging opportunities. Refilwe expresses deep gratitude for the abundant resources and supportive network provided by Shell, which enables her to lead with confidence and adaptability, successfully navigating the complexities of the industry. One achievement that fills Refilwe with immense pride is how her Shell Aviation team stepped up during a fuel shortage crisis, going above and beyond to support customers outside of Shell’s portfolio. Their commitment to service excellence and resilience made a lasting impact. Refilwe is also proud to have received the prestigious Shell Vice President Award in the Delighted Customers category, highlighting her team's customer-centric approach and dedication to delivering exceptional experiences. Together, Refilwe and Shell strive to set new benchmarks and lead the way in driving positive change within the sector. Refilwe feels honored to be part of a company that wholeheartedly embraces progress, fuels innovation, and propels the industry towards a sustainable and prosperous future. Working alongside such talented individuals has been truly inspiring for Refilwe. Together, they have navigated challenges, leveraged opportunities, and consistently delivered exceptional results. As she reflects on her 16-year journey as a leader, she is
Supporting the growth of her team is a top priority for Refilwe. She encourages their personal development and facilitates succession planning. Collaborating on long-term aspirations, providing exposure opportunities, and supporting further education programs are integral to ensuring every team member can pursue their desired roles. grateful for the experiences, growth, and achievements they have accomplished together. Photo Courtesy: Evazo Media In 2022, Refilwe was the recipient of the Health & Safety Award at the Aviators Towers Awards, nominated and voted for by the industry. Excited to continue this journey, embracing new challenges and making a lasting difference in the Energy industry, Refilwe takes pride in being part of a team that consistently exceeds expectations and positively impacts the industry. By combining tailored strategies, authentic leadership, continuous learning, and a strong focus on personal development and succession planning, Refilwe cultivates a motivated and high-performing team. Together, they strive for excellence, achieving both individual and organizational goals. Witnessing the growth and success of her team members brings her immense satisfaction and reinforces her dedication to their advancement. She was nominated as one of the top 100 influential global women in the supply chain in Africa 2023 and she looks forward to the future with enthusiasm and a commitment to ongoing excellence. Award-Winning Achievements and Lasting Impact in the Energy Industry Shaping the Future Refilwe and her team create an environment where individuals can thrive and contribute their best. As a forward-thinking company, Shell places a strong emphasis on staying ahead of the curve. This mindset resonates deeply with Refilwe, as it fuels her perpetual drive for knowledge and growth, motivating her to pursue excellence in all aspects of her work. Knowing that her team actively shapes the future of the industry empowers her to make meaningful contributions and drive innovation. Throughout her career, Refilwe has received esteemed awards that recognize her exceptional performance and contributions. Within Shell Downstream South Africa, she has been honored with awards for Outstanding performance in HSSE & Social Performance, Best Mentor in Women in Leadership, Winner in Develop the Talent, Women Leading in Empowerment, and Deliver the Cash & Returns. These accolades reflect her unwavering dedication and commitment to excellence, defining her career. Regularly engaging with the exceptional team at Shell and embracing diverse perspectives inspires Refilwe to continuously push the boundaries of innovation. The collaborative environment fosters a dynamic exchange of ideas, enabling them to anticipate market shifts and seize emerging opportunities. Refilwe expresses deep gratitude for the abundant resources and supportive network provided by Shell, which enables her to lead with confidence and adaptability, successfully navigating the complexities of the industry. One achievement that fills Refilwe with immense pride is how her Shell Aviation team stepped up during a fuel shortage crisis, going above and beyond to support customers outside of Shell’s portfolio. Their commitment to service excellence and resilience made a lasting impact. Refilwe is also proud to have received the prestigious Shell Vice President Award in the Delighted Customers category, highlighting her team's customer-centric approach and dedication to delivering exceptional experiences. Together, Refilwe and Shell strive to set new benchmarks and lead the way in driving positive change within the sector. Refilwe feels honored to be part of a company that wholeheartedly embraces progress, fuels innovation, and propels the industry towards a sustainable and prosperous future. Working alongside such talented individuals has been truly inspiring for Refilwe. Together, they have navigated challenges, leveraged opportunities, and consistently delivered exceptional results. As she reflects on her 16-year journey as a leader, she is
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Clean Transactions I n today's fast-paced business environment, supply chain operations play a pivotal role in determining a company's success. A well- optimized supply chain can significantly impact a company's efficiency, profitability, and customer satisfaction. Conversely, inefficient supply chain operations can lead to increased costs, delays, and missed opportunities. To thrive in the competitive landscape, businesses are continually exploring ways to streamline their supply chain operations. Exploring Waysto Streamline Exploring Waysto Streamline Supply Chain Supply Chain Operations Operations In this article, we will delve into various strategies that can help achieve this goal. Embrace Technology One of the most significant drivers of supply chain optimization is the integration of cutting-edge technology. Automation, data analytics, and artificial intelligence (AI) have revolutionized the supply chain industry. Automated systems can handle routine tasks like order processing, inventory management, and even certain aspects of customer service. AI-driven analytics can provide valuable insights into demand forecasting, route optimization, and inventory management. By harnessing these technologies, companies can enhance efficiency, reduce errors, and ultimately improve customer satisfaction. Demand Forecasting Accurate demand forecasting is crucial for effective supply chain management. By understanding customer demand patterns, businesses can minimize excess inventory and reduce shortages. Predictive analytics and machine learning models can help in generating accurate forecasts based on historical data, market trends, and various external factors. With better demand forecasting, companies can align their production and distribution strategies to meet customer needs effectively while reducing carrying costs and wastage. Supplier Collaboration Collaborating closely with suppliers is another key strategy for streamlining supply chain operations. By establishing strong relationships and open communication channels with suppliers, companies can gain more visibility into their upstream processes. This, in turn, helps in reducing lead times, ensuring quality control, and minimizing disruptions. Implementing Vendor-Managed Inventory (VMI) systems or Supplier Relationship Management (SRM) platforms can enhance collaboration and create a win-win situation for both parties. 18 19 www.ciolook.com |October 2023 | www.ciolook.com | October 2023 |
Clean Transactions I n today's fast-paced business environment, supply chain operations play a pivotal role in determining a company's success. A well- optimized supply chain can significantly impact a company's efficiency, profitability, and customer satisfaction. Conversely, inefficient supply chain operations can lead to increased costs, delays, and missed opportunities. To thrive in the competitive landscape, businesses are continually exploring ways to streamline their supply chain operations. Exploring Waysto Streamline Exploring Waysto Streamline Supply Chain Supply Chain Operations Operations In this article, we will delve into various strategies that can help achieve this goal. Embrace Technology One of the most significant drivers of supply chain optimization is the integration of cutting-edge technology. Automation, data analytics, and artificial intelligence (AI) have revolutionized the supply chain industry. Automated systems can handle routine tasks like order processing, inventory management, and even certain aspects of customer service. AI-driven analytics can provide valuable insights into demand forecasting, route optimization, and inventory management. By harnessing these technologies, companies can enhance efficiency, reduce errors, and ultimately improve customer satisfaction. Demand Forecasting Accurate demand forecasting is crucial for effective supply chain management. By understanding customer demand patterns, businesses can minimize excess inventory and reduce shortages. Predictive analytics and machine learning models can help in generating accurate forecasts based on historical data, market trends, and various external factors. With better demand forecasting, companies can align their production and distribution strategies to meet customer needs effectively while reducing carrying costs and wastage. Supplier Collaboration Collaborating closely with suppliers is another key strategy for streamlining supply chain operations. By establishing strong relationships and open communication channels with suppliers, companies can gain more visibility into their upstream processes. This, in turn, helps in reducing lead times, ensuring quality control, and minimizing disruptions. Implementing Vendor-Managed Inventory (VMI) systems or Supplier Relationship Management (SRM) platforms can enhance collaboration and create a win-win situation for both parties. 18 19 www.ciolook.com |October 2023 | www.ciolook.com | October 2023 |
Inventory Optimization Risk Management Excess inventory ties up capital and leads to storage costs, while insufficient inventory can result in stockouts and missed sales opportunities. To streamline supply chain operations, companies need to strike a balance between these two extremes. Inventory optimization tools can help businesses determine the right stock levels by considering factors like lead times, demand variability, and service level requirements. Implementing just-in-time (JIT) or lean inventory management practices can further reduce carrying costs and enhance efficiency. A resilient supply chain is a streamlined one. Companies should identify and mitigate risks in their supply chains to prevent disruptions. This includes assessing risks related to geopolitical factors, natural disasters, transportation, and supplier dependencies. Developing contingency plans and diversifying sourcing options can help minimize risks and ensure a more agile supply chain. Sustainability and Environmental Responsibility Today, sustainability is more than a buzzword; it's a fundamental aspect of supply chain operations. Sustainable practices not only reduce the environmental footprint but can also cut costs and enhance brand reputation. Streamlining supply chain operations should encompass sustainability efforts, such as green logistics, recycling, and the use of eco- friendly packaging materials. Transportation Efficiency Optimizing transportation is a critical aspect of supply chain operations. Businesses must focus on efficient route planning, load optimization, and mode selection. Technology-driven solutions, such as Transportation Management Systems (TMS), can assist in optimizing the movement of goods. Besides enhancing cost- efficiency, well-planned transportation strategies also reduce carbon footprints, contributing to sustainability efforts. Data Analytics and Performance Metrics Data is a valuable asset for supply chain optimization. Companies should collect, analyze, and leverage data to gain insights into their supply chain operations. By establishing key performance indicators (KPIs), businesses can track the success of their optimization efforts. Metrics like on-time delivery, order accuracy, and inventory turnover can help evaluate supply chain performance and guide improvements. Warehouse Management The role of warehouses in supply chain operations is evolving. Modern warehouses are no longer just storage facilities; they serve as distribution hubs and centers for value-added services. To streamline operations, warehouses should be organized for efficient storage and picking. Warehouse management systems (WMS) and automation technologies, like robotics and RFID, can improve order accuracy, reduce order processing times, and minimize labor costs. Companies must continuously explore ways to streamline their supply chain operations to remain agile, efficient, and responsive to customer demands. The adoption of technology, data-driven decision- making, collaboration with suppliers, and a focus on sustainability are some of the key strategies that can make a significant difference in achieving a well- optimized supply chain. Embracing these approaches will not only improve operational efficiency but also contribute to a company's overall success in the marketplace. By implementing these strategies, businesses can navigate the challenges of the modern supply chain landscape with confidence and resilience. Continuous Improvement Supply chain optimization is not a one-time effort but an ongoing process. Adopting continuous improvement methodologies, such as Lean or Six Sigma, can help identify inefficiencies and waste in the supply chain. Regular assessments and performance metrics can reveal areas that need improvement. Companies should encourage a culture of continuous improvement and empower employees to suggest and implement changes. 20 www.ciolook.com |October 2023 |
Inventory Optimization Risk Management Excess inventory ties up capital and leads to storage costs, while insufficient inventory can result in stockouts and missed sales opportunities. To streamline supply chain operations, companies need to strike a balance between these two extremes. Inventory optimization tools can help businesses determine the right stock levels by considering factors like lead times, demand variability, and service level requirements. Implementing just-in-time (JIT) or lean inventory management practices can further reduce carrying costs and enhance efficiency. A resilient supply chain is a streamlined one. Companies should identify and mitigate risks in their supply chains to prevent disruptions. This includes assessing risks related to geopolitical factors, natural disasters, transportation, and supplier dependencies. Developing contingency plans and diversifying sourcing options can help minimize risks and ensure a more agile supply chain. Sustainability and Environmental Responsibility Today, sustainability is more than a buzzword; it's a fundamental aspect of supply chain operations. Sustainable practices not only reduce the environmental footprint but can also cut costs and enhance brand reputation. Streamlining supply chain operations should encompass sustainability efforts, such as green logistics, recycling, and the use of eco- friendly packaging materials. Transportation Efficiency Optimizing transportation is a critical aspect of supply chain operations. Businesses must focus on efficient route planning, load optimization, and mode selection. Technology-driven solutions, such as Transportation Management Systems (TMS), can assist in optimizing the movement of goods. Besides enhancing cost- efficiency, well-planned transportation strategies also reduce carbon footprints, contributing to sustainability efforts. Data Analytics and Performance Metrics Data is a valuable asset for supply chain optimization. Companies should collect, analyze, and leverage data to gain insights into their supply chain operations. By establishing key performance indicators (KPIs), businesses can track the success of their optimization efforts. Metrics like on-time delivery, order accuracy, and inventory turnover can help evaluate supply chain performance and guide improvements. Warehouse Management The role of warehouses in supply chain operations is evolving. Modern warehouses are no longer just storage facilities; they serve as distribution hubs and centers for value-added services. To streamline operations, warehouses should be organized for efficient storage and picking. Warehouse management systems (WMS) and automation technologies, like robotics and RFID, can improve order accuracy, reduce order processing times, and minimize labor costs. Companies must continuously explore ways to streamline their supply chain operations to remain agile, efficient, and responsive to customer demands. The adoption of technology, data-driven decision- making, collaboration with suppliers, and a focus on sustainability are some of the key strategies that can make a significant difference in achieving a well- optimized supply chain. Embracing these approaches will not only improve operational efficiency but also contribute to a company's overall success in the marketplace. By implementing these strategies, businesses can navigate the challenges of the modern supply chain landscape with confidence and resilience. Continuous Improvement Supply chain optimization is not a one-time effort but an ongoing process. Adopting continuous improvement methodologies, such as Lean or Six Sigma, can help identify inefficiencies and waste in the supply chain. Regular assessments and performance metrics can reveal areas that need improvement. Companies should encourage a culture of continuous improvement and empower employees to suggest and implement changes. 20 www.ciolook.com |October 2023 |
Mike Bassani Empowering Businesses Through Dataverse Brilliance T What is your professional background and how did you start working in the field of supply chain management? oday's technology landscape incorporates innovation as the heartbeat and adaptability as the key, Mike Bassani is an emerging leader whose vision transcends boundaries and transforms aspirations into tangible achievements. I didn't grow up in logistics or have a family member in the industry—my journey is one where I came to admire the supply chain when I was working in another domain. Specifically, when I was working at the head office of Best Buy Canada, I was able to see the 'pre- showrooming' and the subsequent effect online retail was having on the business. Mike works on the intricacies of Artificial Intelligence intertwining seamlessly with the artistry of Product Development. A world where Leadership isn't just a role, but a guiding philosophy, where Recruiting isn't merely a task, but a strategic endeavor and where Teamwork isn't a buzzword, but the essence of progress. A lightbulb went off around the way in which the supply chain (in contrast to the traditional marketing or sales message) was the true competitive differentiator in commerce. As I began to unpack it and subsequently focus my Master's on this, I was able to apply the theory to the problem and it became the area where I was able to accomplish some of my best professional achievements. Within the hallowed halls of Microsoft, Mike assumes the role of Partner and General Manager, steering the ship of the Dataverse organization. Here, the mission isn't just to innovate—it's to revolutionize. It's about enabling the Power Platform, the very heartbeat of modern enterprises. Could you share some key milestones or career highlights that have led you to your current position at Microsoft? Leading a team of exceptional minds, Mike's vision extends far beyond the ordinary. His team is not just tasked with Copilot integration and plug-ins—they are architects of the future. They delve into the intricate realms of technology, carving pathways for seamless integration of AI, making what was once complex, elegantly simple. The goal is not just to create business applications—it's to craft experiences that resonate, applications that aren't just used but adored. I think the highlights of my career have always been on the projects that involved the most complexity and interaction with products, technology and people. I think there were some amazing free cashflow wins while running the US Pets Operations. I had a hallway conversation at an industry conference about this last month—Pet Care is a special category where you have fast-moving items (food), heavy bulky (Cat trees), seasonal (pet costumes), low ASP (cat litter or dog toys), expiration product (Food) and technology (remote fences and feeders). What sets Mike apart isn't just his technical acumen, though undoubtedly profound. It's his ability to see beyond the lines of code and spreadsheets, to recognize the pulse of the market and to lead in a way that isn't just about management, but mentorship. Mike Bassani Partner and General Manager Microso? Let's delve into a saga of dedication, innovation and leadership! I believe if you can handle the multi-faced area of Pets, you get a great cross-section of the industry and I really grew to love the passion people have in that area. 22 23 www.ciolook.com |October 2023 | www.ciolook.com | October 2023 |
Mike Bassani Empowering Businesses Through Dataverse Brilliance T What is your professional background and how did you start working in the field of supply chain management? oday's technology landscape incorporates innovation as the heartbeat and adaptability as the key, Mike Bassani is an emerging leader whose vision transcends boundaries and transforms aspirations into tangible achievements. I didn't grow up in logistics or have a family member in the industry—my journey is one where I came to admire the supply chain when I was working in another domain. Specifically, when I was working at the head office of Best Buy Canada, I was able to see the 'pre- showrooming' and the subsequent effect online retail was having on the business. Mike works on the intricacies of Artificial Intelligence intertwining seamlessly with the artistry of Product Development. A world where Leadership isn't just a role, but a guiding philosophy, where Recruiting isn't merely a task, but a strategic endeavor and where Teamwork isn't a buzzword, but the essence of progress. A lightbulb went off around the way in which the supply chain (in contrast to the traditional marketing or sales message) was the true competitive differentiator in commerce. As I began to unpack it and subsequently focus my Master's on this, I was able to apply the theory to the problem and it became the area where I was able to accomplish some of my best professional achievements. Within the hallowed halls of Microsoft, Mike assumes the role of Partner and General Manager, steering the ship of the Dataverse organization. Here, the mission isn't just to innovate—it's to revolutionize. It's about enabling the Power Platform, the very heartbeat of modern enterprises. Could you share some key milestones or career highlights that have led you to your current position at Microsoft? Leading a team of exceptional minds, Mike's vision extends far beyond the ordinary. His team is not just tasked with Copilot integration and plug-ins—they are architects of the future. They delve into the intricate realms of technology, carving pathways for seamless integration of AI, making what was once complex, elegantly simple. The goal is not just to create business applications—it's to craft experiences that resonate, applications that aren't just used but adored. I think the highlights of my career have always been on the projects that involved the most complexity and interaction with products, technology and people. I think there were some amazing free cashflow wins while running the US Pets Operations. I had a hallway conversation at an industry conference about this last month—Pet Care is a special category where you have fast-moving items (food), heavy bulky (Cat trees), seasonal (pet costumes), low ASP (cat litter or dog toys), expiration product (Food) and technology (remote fences and feeders). What sets Mike apart isn't just his technical acumen, though undoubtedly profound. It's his ability to see beyond the lines of code and spreadsheets, to recognize the pulse of the market and to lead in a way that isn't just about management, but mentorship. Mike Bassani Partner and General Manager Microso? Let's delve into a saga of dedication, innovation and leadership! I believe if you can handle the multi-faced area of Pets, you get a great cross-section of the industry and I really grew to love the passion people have in that area. 22 23 www.ciolook.com |October 2023 | www.ciolook.com | October 2023 |
Now, I'm not sure that Pet-related career wins led me to MSFT, but rather the ability to tackle the complexity of challenges and take some of my technical background along with domain expertise and apply it. Then you factor in the SKU breakout across products, the needs of global distribution, the breadth of supplier mix and the commitment to sustainability. If we just treated it as 'a single supply chain' we would fail. The autonomy, technology and expertise of the people in the various areas is what allows each group to optimize for the best outcome. It is worth acknowledging that my network is my best asset here. I'm very blessed to have mentors in many different capacities who help me prepare for the challenges today as well as give me guidance on how to architect my next professional adventures. How would you describe your leadership style and what core principles or values guide your approach to leadership in the field of supply chain management? What roles do platforms play in the supply chain? Leadership often involves mentoring and developing the next generation of leaders. How do you identify and nurture talent within your team? I think they are critical—acknowledged or not, every company is running some type of platform for their decision-making and analysis. Some are deliberate about their choice (cloud, cutting-edge SaaS solutions, localized builds) while others just operate with what they have. In my experience speaking with the technology and supply chain leaders, if you are not being thoughtful about the decision of how to bring together components of plan/source/maker/deliver/return through your technology stack it can really hinder your ability to evolve with business needs. Growing up in Canada with parents who had a large majority of their family who lived overseas (Europe) demonstrated the importance of staying connected for me, even at far distances and during busy times. My parents were high school teachers and I think grade school teaching is one of the most important professions in our society. Being able to see their connections with their students, how they created energy and balancing when to push for more effort have stood with me in my managerial career. Working with teams comprised of people with different skill sets and backgrounds is one of the most rewarding parts of my role. Leading, developing and learning with the team is how I see a majority of my role. I try to follow a mantra of 'what gets rewarded gets done' and then try to use some consideration of the human condition in how I motivate the team. Not everyone wants to be a manager and not everyone should be, so finding space to let people do their best work without saddling them with corporate 'box-ticking' is often one area I try to be creative. I've kept a few various principles with me but one I'll explain here is "the standard you walk by is the standard you set." This can be in business results, bug bashes, team meetings, or any public forum. People will take cues from the leadership and if you let quality slide, or you don't call out nefarious behavior, that stuff can be contagious. The alternative is also true—if you are able to set clear expectations on delivery, people like recognition and want to be on the right side of it, which spins the flywheel in the right direction. I'm thrilled to see some of the work teams have done in the Power Platform around citizen development and low code being enablers for people up and down the supply chain. Low code is exciting, but the next wave of Copilot and Generative AI is going to materially change how we organize which people oversee what work. " I hold 'ask me anything' and org-wide all hands on a regular basis so I can keep the communication flow across the levels as direct and transparent as possible. I continue to evolve as a leader and feel very blessed to have many team members who made career decisions to stay with my transitions between organizations and companies over the years. Boxes will still go on trucks and physical movement remains key, but I believe the democratization of decision-making will move from central control towers into a more disaggregated command center, something that's only been possible due to the cloud computing power developed over the last ~8 years. I've taken over a few different organizations and charters over my tenure and each one has its own challenges. One principle I like from the 'First 90 days' talks about avoiding the 'action imperative' which is just about taking time to listen and observe before implementing sweeping changes. Microsoft is a global tech giant. Could you provide insights into the scale and complexity of Microsoft's supply chain operations? How do you personally stay updated on industry trends and leadership practices to ensure your leadership remains effective and relevant? Staying connected in the industry can be difficult, especially where there are so many technical shifts underway. It's not just the supply chain but also the product evolutions. I definitely see the next breed of Chief Supply Chain Operators will be a mix of Operators and Product leaders. There is simply too much system design thinking to rely solely on your CIO. Working with teams comprised of people with different skill sets and backgrounds is one of the most rewarding parts of my role. " MSFT is an extremely complex business and our supply chain has to support that. I'm not sure it gets as much credit as it should for the complexity that goes on since people see us as the company that builds enterprise software like Office and Teams. The reality is that XBOX, MS Surface and Azure Datacentres alone would be extremely complex systems if they were independent, let alone all part of one company. From that aspect, I try to mix technology research and publications with domain-focused conferences and peer groups. I take part in a group called the Visibility Council which also connects individuals from around the world on common topics and to discuss specific problems. 24 25 www.ciolook.com |October 2023 | www.ciolook.com | October 2023 |
Now, I'm not sure that Pet-related career wins led me to MSFT, but rather the ability to tackle the complexity of challenges and take some of my technical background along with domain expertise and apply it. Then you factor in the SKU breakout across products, the needs of global distribution, the breadth of supplier mix and the commitment to sustainability. If we just treated it as 'a single supply chain' we would fail. The autonomy, technology and expertise of the people in the various areas is what allows each group to optimize for the best outcome. It is worth acknowledging that my network is my best asset here. I'm very blessed to have mentors in many different capacities who help me prepare for the challenges today as well as give me guidance on how to architect my next professional adventures. How would you describe your leadership style and what core principles or values guide your approach to leadership in the field of supply chain management? What roles do platforms play in the supply chain? Leadership often involves mentoring and developing the next generation of leaders. How do you identify and nurture talent within your team? I think they are critical—acknowledged or not, every company is running some type of platform for their decision-making and analysis. Some are deliberate about their choice (cloud, cutting-edge SaaS solutions, localized builds) while others just operate with what they have. In my experience speaking with the technology and supply chain leaders, if you are not being thoughtful about the decision of how to bring together components of plan/source/maker/deliver/return through your technology stack it can really hinder your ability to evolve with business needs. Growing up in Canada with parents who had a large majority of their family who lived overseas (Europe) demonstrated the importance of staying connected for me, even at far distances and during busy times. My parents were high school teachers and I think grade school teaching is one of the most important professions in our society. Being able to see their connections with their students, how they created energy and balancing when to push for more effort have stood with me in my managerial career. Working with teams comprised of people with different skill sets and backgrounds is one of the most rewarding parts of my role. Leading, developing and learning with the team is how I see a majority of my role. I try to follow a mantra of 'what gets rewarded gets done' and then try to use some consideration of the human condition in how I motivate the team. Not everyone wants to be a manager and not everyone should be, so finding space to let people do their best work without saddling them with corporate 'box-ticking' is often one area I try to be creative. I've kept a few various principles with me but one I'll explain here is "the standard you walk by is the standard you set." This can be in business results, bug bashes, team meetings, or any public forum. People will take cues from the leadership and if you let quality slide, or you don't call out nefarious behavior, that stuff can be contagious. The alternative is also true—if you are able to set clear expectations on delivery, people like recognition and want to be on the right side of it, which spins the flywheel in the right direction. I'm thrilled to see some of the work teams have done in the Power Platform around citizen development and low code being enablers for people up and down the supply chain. Low code is exciting, but the next wave of Copilot and Generative AI is going to materially change how we organize which people oversee what work. " I hold 'ask me anything' and org-wide all hands on a regular basis so I can keep the communication flow across the levels as direct and transparent as possible. I continue to evolve as a leader and feel very blessed to have many team members who made career decisions to stay with my transitions between organizations and companies over the years. Boxes will still go on trucks and physical movement remains key, but I believe the democratization of decision-making will move from central control towers into a more disaggregated command center, something that's only been possible due to the cloud computing power developed over the last ~8 years. I've taken over a few different organizations and charters over my tenure and each one has its own challenges. One principle I like from the 'First 90 days' talks about avoiding the 'action imperative' which is just about taking time to listen and observe before implementing sweeping changes. Microsoft is a global tech giant. Could you provide insights into the scale and complexity of Microsoft's supply chain operations? How do you personally stay updated on industry trends and leadership practices to ensure your leadership remains effective and relevant? Staying connected in the industry can be difficult, especially where there are so many technical shifts underway. It's not just the supply chain but also the product evolutions. I definitely see the next breed of Chief Supply Chain Operators will be a mix of Operators and Product leaders. There is simply too much system design thinking to rely solely on your CIO. Working with teams comprised of people with different skill sets and backgrounds is one of the most rewarding parts of my role. " MSFT is an extremely complex business and our supply chain has to support that. I'm not sure it gets as much credit as it should for the complexity that goes on since people see us as the company that builds enterprise software like Office and Teams. The reality is that XBOX, MS Surface and Azure Datacentres alone would be extremely complex systems if they were independent, let alone all part of one company. From that aspect, I try to mix technology research and publications with domain-focused conferences and peer groups. I take part in a group called the Visibility Council which also connects individuals from around the world on common topics and to discuss specific problems. 24 25 www.ciolook.com |October 2023 | www.ciolook.com | October 2023 |
Know-How HowSupply Chain Niche is Embracing the Advent HowSupply Chain Niche is Embracing the Advent of LeadershipPspective? of LeadershipPspective? I n today's rapidly evolving business landscape, the supply chain industry is experiencing a paradigm shift. It's no longer enough to merely manage the logistics and procurement processes efficiently; a new era has dawned where leadership perspective plays a pivotal role in shaping the supply chain niche. This article delves into how the supply chain industry is evolving by embracing the advent of leadership perspective and why this transformation is crucial for businesses' success. The Traditional Supply Chain Model Traditionally, supply chains were seen as a collection of functions aimed at moving goods from point A to point B efficiently. These functions included procurement, transportation, warehousing, and distribution. The focus was primarily on cost reduction, minimizing waste, and optimizing operations. While these aspects remain crucial, the supply chain industry is increasingly recognizing that a broader leadership perspective is needed to navigate the complex challenges of the modern business world. The Advent of Leadership Perspective Strategic Vision Leadership perspective in the supply chain niche involves having a strategic vision. Supply chain leaders must look beyond the immediate logistics and operational challenges to understand the bigger picture. They need to align the supply chain with the company's overall goals and objectives, ensuring it supports the organization's long-term growth and competitiveness. Collaboration and Communication Effective leadership in the supply chain requires strong communication and collaboration skills. 26 27 www.ciolook.com |October 2023 | www.ciolook.com | October 2023 |
Know-How HowSupply Chain Niche is Embracing the Advent HowSupply Chain Niche is Embracing the Advent of LeadershipPspective? of LeadershipPspective? I n today's rapidly evolving business landscape, the supply chain industry is experiencing a paradigm shift. It's no longer enough to merely manage the logistics and procurement processes efficiently; a new era has dawned where leadership perspective plays a pivotal role in shaping the supply chain niche. This article delves into how the supply chain industry is evolving by embracing the advent of leadership perspective and why this transformation is crucial for businesses' success. The Traditional Supply Chain Model Traditionally, supply chains were seen as a collection of functions aimed at moving goods from point A to point B efficiently. These functions included procurement, transportation, warehousing, and distribution. The focus was primarily on cost reduction, minimizing waste, and optimizing operations. While these aspects remain crucial, the supply chain industry is increasingly recognizing that a broader leadership perspective is needed to navigate the complex challenges of the modern business world. The Advent of Leadership Perspective Strategic Vision Leadership perspective in the supply chain niche involves having a strategic vision. Supply chain leaders must look beyond the immediate logistics and operational challenges to understand the bigger picture. They need to align the supply chain with the company's overall goals and objectives, ensuring it supports the organization's long-term growth and competitiveness. Collaboration and Communication Effective leadership in the supply chain requires strong communication and collaboration skills. 26 27 www.ciolook.com |October 2023 | www.ciolook.com | October 2023 |
Competitive Advantage Leaders need to foster partnerships with suppliers, manufacturers, distributors, and other stakeholders to create a seamless, integrated supply chain network. This interconnectedness enables better decision- making and risk management. Supply chains are often a source of differentiation in today's marketplace. A leadership perspective enables companies to develop supply chain strategies that provide a competitive edge, whether through faster delivery, lower costs, or unique value-added services. Technology Integration Enhanced Customer Experience Modern supply chains are increasingly reliant on technology. A leadership perspective means recognizing the importance of technology in optimizing processes, improving visibility, and enhancing customer experience. Supply chain leaders must be willing to invest in innovative technologies such as blockchain, IoT, and AI to stay ahead in a rapidly changing landscape. Leadership perspective doesn't just impact the internal workings of the supply chain; it also extends to the customer experience. A well-optimized supply chain can lead to improved product availability, shorter lead times, and more accurate order fulfillment, all of which contribute to higher customer satisfaction. Risk Management Cost Efficiency Leaders in the supply chain niche must proactively manage risks. From geopolitical uncertainties to environmental concerns, a leadership perspective involves identifying potential threats and developing strategies to mitigate them. This is especially important in an era where disruptions can have global consequences. While leadership perspective transcends mere cost reduction, it also helps in optimizing costs. A supply chain leader with a strategic outlook can identify areas where costs can be trimmed without compromising quality or service. This efficiency contributes to higher profitability. Compliance and Ethical Standards Sustainability Leadership perspective encompasses an ethical dimension, as companies are increasingly held accountable for their supply chain practices. Supply chain leaders with a broader view can ensure compliance with labor laws, environmental regulations, and ethical sourcing standards, which helps in maintaining a positive corporate image. Sustainability has become a cornerstone of responsible business practices. Supply chain leaders must consider the environmental and social impact of their operations. A leadership perspective involves making sustainable choices in sourcing, production, and transportation, not only for regulatory compliance but also for long-term viability. The supply chain niche is undergoing a transformation, with leadership perspective taking center stage. Traditional supply chain models that focused solely on efficiency and cost reduction are evolving into dynamic, strategic components of modern businesses. Embracing a leadership perspective in the supply chain not only enhances the overall organizational strategy but also provides a competitive edge, improves resilience, and contributes to a better customer experience. As the business landscape continues to change, supply chain leaders who adapt to this new paradigm will be best positioned for success in the years to come. The Importance of Leadership Perspective in Supply Chain Improved Resilience One of the most significant advantages of embracing leadership perspective in the supply chain is enhanced resilience. By viewing the supply chain as an integral part of the organization's strategic planning, leaders can develop contingency plans and adapt to unforeseen disruptions effectively. 28 www.ciolook.com |October 2023 |
Competitive Advantage Leaders need to foster partnerships with suppliers, manufacturers, distributors, and other stakeholders to create a seamless, integrated supply chain network. This interconnectedness enables better decision- making and risk management. Supply chains are often a source of differentiation in today's marketplace. A leadership perspective enables companies to develop supply chain strategies that provide a competitive edge, whether through faster delivery, lower costs, or unique value-added services. Technology Integration Enhanced Customer Experience Modern supply chains are increasingly reliant on technology. A leadership perspective means recognizing the importance of technology in optimizing processes, improving visibility, and enhancing customer experience. Supply chain leaders must be willing to invest in innovative technologies such as blockchain, IoT, and AI to stay ahead in a rapidly changing landscape. Leadership perspective doesn't just impact the internal workings of the supply chain; it also extends to the customer experience. A well-optimized supply chain can lead to improved product availability, shorter lead times, and more accurate order fulfillment, all of which contribute to higher customer satisfaction. Risk Management Cost Efficiency Leaders in the supply chain niche must proactively manage risks. From geopolitical uncertainties to environmental concerns, a leadership perspective involves identifying potential threats and developing strategies to mitigate them. This is especially important in an era where disruptions can have global consequences. While leadership perspective transcends mere cost reduction, it also helps in optimizing costs. A supply chain leader with a strategic outlook can identify areas where costs can be trimmed without compromising quality or service. This efficiency contributes to higher profitability. Compliance and Ethical Standards Sustainability Leadership perspective encompasses an ethical dimension, as companies are increasingly held accountable for their supply chain practices. Supply chain leaders with a broader view can ensure compliance with labor laws, environmental regulations, and ethical sourcing standards, which helps in maintaining a positive corporate image. Sustainability has become a cornerstone of responsible business practices. Supply chain leaders must consider the environmental and social impact of their operations. A leadership perspective involves making sustainable choices in sourcing, production, and transportation, not only for regulatory compliance but also for long-term viability. The supply chain niche is undergoing a transformation, with leadership perspective taking center stage. Traditional supply chain models that focused solely on efficiency and cost reduction are evolving into dynamic, strategic components of modern businesses. Embracing a leadership perspective in the supply chain not only enhances the overall organizational strategy but also provides a competitive edge, improves resilience, and contributes to a better customer experience. As the business landscape continues to change, supply chain leaders who adapt to this new paradigm will be best positioned for success in the years to come. The Importance of Leadership Perspective in Supply Chain Improved Resilience One of the most significant advantages of embracing leadership perspective in the supply chain is enhanced resilience. By viewing the supply chain as an integral part of the organization's strategic planning, leaders can develop contingency plans and adapt to unforeseen disruptions effectively. 28 www.ciolook.com |October 2023 |
