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5 MUST haves in your Knowledge Management Portal

Here are all 5 must-have features in your knowledge management system for a seamless user experience<br>

CRMJetty
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5 MUST haves in your Knowledge Management Portal

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  1. 5 MUST haves in your KnowledgeManagement Portal Knowledge Portals are tricky to get right. If they do not solve customers’ queries, they are not worth investing in. The basic purpose of any Knowledge Portal should always beto: • Enable users to find the information they REALLYneed • Provide updated and fresh information sales@crmjetty.com

  2. While we live in a digital world, it is important that your knowledge portal carries the basic features for a great user experience. Because there will be new trends, but the essential features would always remain thesame. Delete OutdatedContent A Knowledge Portal means the bank of the organization’s documents. And when we hear that, we all imagine - a bunch of unorganizedstuff. Even if there is an in-built search engine in place, it will sort the data by relevance, and not as per the quality. That means if your customer is looking for a particular report, and the search engine finds 4 different copies, how they will be able to distinguish which one is thelatest? Hence, it is important that the content in your database is updated from time to time andcurated. Simply, delete the outdatedcontent. So, does your knowledge portal enable you to dothat? You can also enable users to comment, tag, and rate content, flag outdated, and erroneous information. Based on the feedback, content admin can hide or delete “bad data”. Also, the ratings will help users to identify relevant content easier. sales@crmjetty.com

  3. Is your “Find” feature goodenough? When thinking about helping users, it is important to understand that “find” is much more than just search. As Seth notes, “A knowledge management portalwith the correct information architecture allows users to both search and browse.” Do your customers have access to all the information they require? It is important that your portal provides a 360-degree view of the information. Otherwise, users will have to visit other references. It should be capable enough to provide easy access to people, expertise, communities, collaborative content, structured data, and rich media such as images andvideo. In addition, a properly configured knowledge portal should enable you to “push” information directly to users’ desktops, mobile devices via email,RSS, or any other medium. It enables users to spend zero time in seeking information, and have it delivered directly to them inreal-time. Now it is your turn to find out how your knowledge portal provides information to users. Does it provide access to all the information your users need? Does it enable multiple forms of information discovery that help them find the right information at the righttime? sales@crmjetty.com

  4. MobileAccess At times of crisis like COVID-19, remote work and BYOD adoption are picking up the pace. Hence, your users require a quick, easy, way to access information from any device they’re using. Also, the solution should be integrated allowing knowledge access without switchingapps. Customer Communities andSharing If no one is reading your material, then it won’t be effective as anticipated. Hence, your knowledge sharing solution should let you send information to external users. This way, you can successfully drive prospects in the funnel and track which content is working, and which is not. Alsoonce a lead converts, it is still important to build customer loyalty. A KMS with a “community of learning” for customers can quickly establish your name as an industry leader and customers would keep comingback. Reporting andAnalytics Tangible results are important for a business’s impact. Unfortunately, many organizations do not focus on the value being created with the Knowledge portal and focus on other metrics to measuresuccess. sales@crmjetty.com

  5. It is important for you to know which data enables employees to become more productive? Are your team members actively collaborating and sharing knowledge with each other? Are the answers actually helpingthem? Robust analytics can help you identify such insights making the elimination of outdated dataeasier. Now youknow! Investing in a knowledge management portal is like buying a new house. You need to double-check and make sure to have all the important aspects in place before making the purchase. And now you know which ones can be your successformula. Source: https://www.crmjetty.com/blog/must-haves-your-knowled ge-management-portal sales@crmjetty.com

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