5 Must-Include Components in your Knowledge Base Portal

1. 5 Must-Include Components in your Knowledge BasePortal While talking about the knowledge base, everyone knowsits benefits,buthowtoavailthosealwaysremainedaquestion. Butitwon'tbeforalongtime. Are you wondering what to include in yourKnowledge Base Portal? Here's a quickguide. Beforegoingthroughthecomponentsofaknowledge management portal, make sure that the knowledgebase sales@crmjetty.com

2. meets your customer needs, is easy to navigate, and has SEO optimizedcontent. • Alright! Let'sstart! • Frequently AskedQuestions • FAQsarealistofcommonlyaskedquestionsandanswers.It doesn't require much technical support or expertise. The benefit of including it in your knowledge base portal is that your staff will be free of answering repetitive questions. Instead, they cansimply redirectcustomers to the respective FAQ section. FAQs will also increase the visibility ofyourwebsiteonGoogleandothersearchengines. • ThebestexampletounderstandtheeffectivenessofFAQsis a bank website. Customers have several queries related to account details, personal details, debit, credit, shares, etc. And it's not feasible for bank employees to explain to every customer about the procedure to update their bank details, soFAQs. • Tutorials and How-toGuides • Sometimes, your customers want more than the FAQs or say, FAQs couldn't solve their problems. They wanta sales@crmjetty.com

3. detailed guide of the solution/service. That's whentutorials andhow-to-guidescomefortherescue. • How-to-Guides act as a mini-guide to explain a procedure or an action. For example, how to register for the XYZ service? They help to get acquainted with the basic system orservice. • Ontheotherhand,tutorialsincludeadetailedguideabouta topic and other related processes. Slackset the best example.Theyhavetutorialsforalmosteverything. • Somakesuretoincludeboththeformatsinyourknowledge base portal. Also, make the instructions clear, and don't forget to include GIFs, images, diagrams, and videos, wherevernecessary. • Pro tip: Try to create a separate tutorial section like that of FAQs. • CommunitySection • Provide functional community space for the community to interact and help one another. We might think about what would be its benefit for our business and our knowledge management portal. Firstly, users generate content by writing tutorials, discussing issues, and providing detailed answers. All this reduces the load of your content creation sales@crmjetty.com

4. team.Secondly,inneedofhelp, userscanhelponeanother, reducing the customer support team's work stress. Last but not least, the community can help you promote your knowledge base andproduct. • News and UpdateSection • Do you have a separate section for announcements and updates or add it to your blog section? If no, that's fine! However, having a separate space for community announcements, product updates, new version releases, issues, and bugs would help your customers keep up with them easily. These announcements, if mixed with blogs, can getlostsomewhereinbetweendozensofarticles. • Some companies, like Asana, even try to keep their news section and update section separate. They don't want customers to keep searching; instead, know what's going around. • ReferenceDocumentation • These documents target the technical audience, such as software developers. They are useful in new software, APIs, orretrievinginformationaboutthecommand-lineinterface, drivers,orfileformats.ExamplesincludeZapierandDocker. sales@crmjetty.com

5. Reference docs are not limited to software. Even gadgetsor otherelectronicscouldbenefitfromit. Conclusion Every company today has a knowledge base, internal or external. And meeting customers' demands throughit might look like a challenge and these components, a not-so-sure topic. But try including FAQs, Community Section, Documentation,andothersonthelist.Itwillsurelyhelpyou grow. Source: https://www.sooperarticles.com/business-articles/erp-articles/ 5-must-include-components-your-knowledge-base-portal-1793067 .html sales@crmjetty.com