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Lync + Dynamics CRM Event

This review of Microsoft Lync 2013 and Dynamics CRM was presented during the 2013 Lync + Dynamics CRM Event hosted by Concurrency and Microsoft. The topics addressed in this presentation include: The Problems With Business Communications Today The Business Value In Deploying Lync New Features in Lync 2013 Integrations Between Lync & Dynamics CRM / Third- Party Extensions to Lync To attend any future events hosted by Concurrency and Microsoft, visit http://www.concurrency.com/news-events/ where you can register for these FREE events. For more information: http://www.concurrency.com

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Lync + Dynamics CRM Event

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  1. Lync + Dynamics CRM EventPresented by Concurrency, Inc. For more information: www.concurrency.com

  2. Event Topics of Focus Business Value Propositions / Takeaways For more information: www.concurrency.com

  3. Lync 2013 For more information: www.concurrency.com

  4. Lync 2013 ABOUT ME Matt SimsUnified Communications LeadMicrosoft Certified Master: Lync Server 2010 For more information: www.concurrency.com/Matt-Sims

  5. Lync 2013 AGENDA • What Are The Problems With Business Communications Today, And How Do We Solve Them? • Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI? • What’s New In Lync 2013? • What Are Some Integrations Between Lync And Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value? • DEMOS For more information: www.concurrency.com

  6. Lync 2013 BUSINESS COMMUNICATIONS TODAY • Many Systems [IM / Email / WebEx / PBX / Voicemail] • Expensive – Many Systems To Upgrade • Complex – Many Systems To Support, Manage • No Awareness Between Systems • Confusing For Users EXAMPLES: Conference Call Join, Videoconference Setup For more information: www.concurrency.com

  7. Lync 2013 TECHNOLOGY TODAY • Mobile Devices Everywhere • WiFi / Broadband Is KEY • Skype – Intuitive, Free Video Conferencing • Consumer Expectations Of Communications Technology Are High • Cloud Computing Has Hit The Mainstream – Information Is Accessible Everywhere [SkyDrive, Dropbox] For more information: www.concurrency.com

  8. Lync 2013 THE GREAT DIVIDE • Business Communications Isn’t Keeping Pace With Consumer Technology • Consumer Expectations Aren’t Being Met @ Work • How Have Things Drifted So Far Behind? For more information: www.concurrency.com

  9. Lync 2013 A TRUE UC SOLUTION SHOULD… • Address All My Communication Needs • Be Intuitive To Use • Connect From Anywhere – Including My Home WiFi • Work On All My Devices • All Me To Connect With All The People In My Life • Support Deployment Options [Cloud / On-Premise / Hybrid] For more information: www.concurrency.com

  10. Lync 2013 Telephony LYNC = THE SOLUTION TO OUR PROBLEM Instant Messaging Voice Mail Video Conferencing Web Conferencing Office Apps Audio Conferencing Persistent Chat For more information: www.concurrency.com

  11. Lync 2013 RECAP • Lync Solves Many Of The Problems Problems Business Communications Systems Face Today • Lync Is One System That Spans Across All Communications Types AND IS INTUITIVE • Lync Aligns With People’s Growing Expectations In The Internet Age – SEAMLESS ACCESS FROM ANYWHERE TO ALL THE PEOPLE I NEED TO COMMUNICATE WITH ACROSS ALL MY DEVICES For more information: www.concurrency.com

  12. Lync 2013 DEMO • Anywhere Access – Connected Over Internet – No VPN • Starting The Conversation With IM / Outlook Integration • Changing The Conversation WHILE PRESERVING CONTEXT • Conferencing For Humans [Drag & Drop] • Gallery View – MultiView HD Video • Scheduling & Online Meeting Join Experience – It’s A One-Click Breeze • Lync Web App For more information: www.concurrency.com

  13. Lync 2013 AGENDA • What Are The Problems With Business Communications Today, And How Can We Help Solve Them? • Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI? • What’s New In Lync 2013? • What Are Some Integrations Between Lync With Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value? • DEMOS For more information: www.concurrency.com

  14. Lync 2013 WHERE’S THE BUSINESS VALUE? – PART I For more information: www.concurrency.com

  15. Lync 2013 WHERE’S THE BUSINESS VALUE? – PART II

  16. Lync 2013 WHERE’S THE BUSINESS VALUE? – RECAP • Less Systems > Less Hardware / Software Cost • Less Systems > Less Complexity > Less Admin. Cost • Reduce Conferencing Costs While Allowing EVERYONE To Use Conferencing, Not Just A Select Few • Least Cost Routing [VoIP Click To Call Between Sites] • SIP Trunking– Centralized, DR Support With DID ‘Cloud’ • CEBP [Communications Enabled Business Processes] – Stay Tuned… [EXAMPLES: Presence Integration Into SAP, Screen Sharing Into Proprietary CAD Application] LYNC as PLATFORM For more information: www.concurrency.com

  17. Lync 2013 AGENDA • What Are The Problems With Business Communications Today, And How Can We Help Solve Them? • Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI? • What’s New In Lync 2013? • What Are Some Integrations Between Lync With Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value? • DEMOS For more information: www.concurrency.com

  18. Lync 2013 WHAT’S NEW? - OVERVIEW For more information: www.concurrency.com

  19. Lync 2013 WHAT’S NEW? - MULTIPARTY HD VIDEO For more information: www.concurrency.com

  20. Lync 2013 WHAT’S NEW? - PRESENTER CONTROLS, MEETING VIEWS For more information: www.concurrency.com

  21. Lync 2013 WHAT’S NEW? - MODERN CLIENT, DESIGNED FOR WIN 8 For more information: www.concurrency.com

  22. Lync 2013 WHAT’S NEW? - MOBILE CLIENTS GALORE! For more information: www.concurrency.com

  23. Lync 2013 WHAT’S NEW? – HTML5, JS LYNC WEB APP For more information: www.concurrency.com

  24. Lync 2013 WHAT’S NEW? – LYNC ROOM SYSTEM For more information: www.concurrency.com

  25. Lync 2013 WHAT’S NEW? – CONTACT CARD 2.0 For more information: www.concurrency.com

  26. Lync 2013 WHAT’S NEW? – ONENOTE SHARE, OFFICE WEB APPS For more information: www.concurrency.com

  27. Lync 2013 WHAT’S NEW? – SKYPE INTEROPERABILITY! 254m 40m connected users concurrent users 300bn minutes of video and voice minutes ~50%of all Skype-to-Skype minutes include video 25% of international calling minutes (combining PSTN and Skype-to-Skype) are Skype-to-Skype minutes For more information: www.concurrency.com

  28. Lync 2013 WHAT’S NEW – SERVER INFRASTRUCTURE • New HA Mechanism [WinFabric / SQL Mirroring] • Full Site Resiliency [Pool Pairing] • More Role Collocation [Typical Deployment Is Two Server Now] – Simpler To Support, Patch, Etc. • What’s Old Is New >> Remote PowerShell Management • Have Upgrade / Migration Questions? Find Me After Preso – I’m Happy To Help! For more information: www.concurrency.com

  29. Lync 2013 WHAT’S NEW? - RECAP For more information: www.concurrency.com

  30. Lync 2013 DEMO • Lync MX • Contact Card 2.0 • Skype > Lync, Lync > Skype Interoperability • Lync 2013 Mobile Client - SEE US AFTER EVENT FOR HANDS ON DEMO For more information: www.concurrency.com

  31. Lync 2013 AGENDA • What Are The Problems With Business Communications Today, And How Can We Help Solve Them? • Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI? • What’s New In Lync 2013? • What Are Some Integrations Between Lync With Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value? • DEMOS For more information: www.concurrency.com

  32. Lync 2013 EXTENSIBILITY & INTEGRATION - OVERVIEW • CEBP [Communications Enabled Business Processes] – Leveraging Lync’s NextGen Communications As Dev. Platform For more information: www.concurrency.com

  33. Lync 2013 EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER • inContact - Hosted Contact Center, Dynamics CRM Integration • HIGHLIGHTS: • Lync Enterprise Voice As PBX • Leverage Cloud [Scale Up, Scale Down Easily] • Pull Data From Dynamics CRM For more information: www.concurrency.com

  34. Lync 2013 EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER • Clarity Connect - Robust Contact Center Routing Engine Built Using Publicly Available Lync API [Unified Communications Managed API] • HIGHLIGHTS: • Skills Based Routing • Support Skype > Contact Center • Support Lync Federation For more information: www.concurrency.com

  35. Lync 2013 EXTENSIBILITY & INTEGRATION – OUTSIDE THE CONTACT CENTER • CRM Enhance – Lightweight Utility Built Using Lync As Platform To Tie Together Lync & Dynamics CRM For Businesses OF ANY SIZE • HIGHLIGHTS: • Eases Job Of Tracking CRM Activities • Provides Insight For Calls Into Your Company • Extremely Cost-Effective • No Server-Side Integration Necessary • Demonstrates Out Of Box Value Of Deploying MS Platform [Dynamics CRM, Lync]

  36. Lync 2013 DEMO • Setting The Stage – Sales Team Scenario • CRM Enhance - Inbound Call • CRM Enhance - Outbound Call • Clarity, inContact- SEE US AFTER EVENT FOR INFO For more information: www.concurrency.com

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