Advanced Call Centre Skills Training - Edukite

1. 3/20/2019 Advanced Call Centre Skills Training - Edukite HOME / COURSE / BUSINESS / EMPLOYABILITY / ADVANCED CALL CENTRE SKILLS TRAINING Advanced Call Centre Skills Training   ( 7 REVIEWS ) 546 STUDENTS Explore the practical techniques of call centre skills through the course and enhance your career in a call centre. A … TAKE THIS COURSE FREE  1 YEAR https://edukite.org/course/advanced-call-centre-skills-training-2/ 1/9

2. 3/20/2019 Advanced Call Centre Skills Training - Edukite  ADVANCED  COURSE BADGE  COURSE CERTIFICATE 26 NUMBER OF UNITS 0 NUMBER OF QUIZZES  19 HOURS, 15 MINUTES     HOME CURRICULUM REVIEWS Explore the practical techniques of call centre skills through the Advanced Call Centre Skills Training course and enhance your career in a call centre. A call centre agent is a person who is responsible for handling the reputation of a call centre by receiving incoming and outgoing calls. He needs to handle account inquiries, customer complaints or support issues based on the business types. In this course, you will learn how to prepare for all these situations. Assessment This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work. Certification Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certi?cate at a cost of £49. Having an Of?cial Edukite Certi?cation is a great way to celebrate and share your success. You can: Add the certi?cate to your CV or resume and brighten up your career Show it to prove your success   Course Credit: Edukite COURSE CURRICULUM COURSE CURRICULUM https://edukite.org/course/advanced-call-centre-skills-training-2/ 2/9

3. 3/20/2019 Advanced Call Centre Skills Training - Edukite Call Centre and Customer Service Basics   Module One – Getting Started 00:15:00   Module Two – The Basics (I) 00:30:00   Module Three – The Basics (II) 00:30:00   Module Four – Phone Etiquette 01:00:00   Module Five – Tools 01:00:00   Module Six – Speaking Like a Star 00:30:00   Module Seven – Types of Questions 01:00:00   Module Eight – Bench marking 00:30:00   Module Nine – Goal Setting 00:30:00   Module Ten – Key Steps 01:00:00   Module Eleven – Closing 01:00:00   Module Twelve – Wrapping Up 00:30:00   Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette   Module One – Getting Started 00:30:00   Module Two – Aspects of Phone Etiquette 01:00:00   Module Three – Using Proper Phone Language 01:00:00 https://edukite.org/course/advanced-call-centre-skills-training-2/ 3/9

4. 3/20/2019 Advanced Call Centre Skills Training - Edukite   Module Four – Eliminate Phone Distractions 01:00:00   Module Five – Inbound Calls 01:00:00   Module Six – Outbound Calls 01:00:00   Module Seven – Handling Rude or Angry Callers 01:00:00   Module Eight – Handling Interof?ce Calls 01:00:00   Module Nine – Handling Voicemail Messages 01:00:00   Module Ten – Methods of Training Employees 01:00:00   Module Eleven – Correcting Poor Telephone Etiquette 01:00:00   Module Twelve – Wrapping Up 00:30:00 Assessment   Submit Your Assignment 00:00:00 COURSE REVIEWS COURSE REVIEWS 4.6   7 ratings https://edukite.org/course/advanced-call-centre-skills-training-2/ 4/9

5. 3/20/2019 Advanced Call Centre Skills Training - Edukite 0 5 STARS 0 4 STARS 0 3 STARS 0 2 STARS 0 1 STARS NO REVIEWS FOUND FOR THIS COURSE. RELATED COURSES RELATED COURSES https://edukite.org/course/advanced-call-centre-skills-training-2/ 5/9

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9. 3/20/2019 Advanced Call Centre Skills Training - Edukite  3 Lower Thames Street,London,EC4R 6HE.  020 3934 9675  info@edukite.org COPYRIGHT © BY EDUKITE     https://edukite.org/course/advanced-call-centre-skills-training-2/ 9/9