'Phone etiquette' presentation slideshows

Chapter 8

1.33k views • 47 slides

Authored and presented by: Patty Kirkley & Chuck Reece September 19, 2012

Business Etiquette 101 Politeness is to human nature as what warmth is to wax. - Arthur Schopenhauer. Authored and presented by: Patty Kirkley & Chuck Reece September 19, 2012. ? ? ?. Why Do Employees Fail?.

634 views • 31 slides

Make It Count

418 views • 31 slides

Authored and presented by: Patty Kirkley & Chuck Reece September 19, 2012

Business Etiquette 101 Politeness is to human nature as what warmth is to wax. - Arthur Schopenhauer. Authored and presented by: Patty Kirkley & Chuck Reece September 19, 2012. ? ? ?. Why Do Employees Fail?.

386 views • 31 slides

Experiential Education at Ursuline College

Experiential Education at Ursuline College. Internships and Co-operative Education Meegan Cox Coordinator of Experiential Education . Overview . This presentation will: Define the types of experiential education programs available at Ursuline College

563 views • 29 slides

PERSONALITY DEVELOPMENT

1.14k views • 24 slides

Dealing with the Difficult Caller

Dealing with the Difficult Caller. TRIAGE LOGIC TRAINING 2013. Definition.

437 views • 18 slides

Advanced Call Center Skills Training - John Academy

Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. See more....https://bit.ly/2Da2UNO

255 views • 15 slides

Advanced Call Centre Skills Training - John Academy

Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Details: https://bit.ly/2Da2UNO

173 views • 15 slides

Legal Secretary Diploma Level 3 - LIBM

Legal Secretaries and PAs are in great demand as it is difficult for any organization to run their business without a legal secretary. The course is the best choice for the people who want work in the legal sector. Throughout the course, you will how to work in the legal sector, essential skills for managing legal issues and how to handle legal issues. See more.....https://bit.ly/2yk61Q7

158 views • 14 slides

Customer Service Essentials

Customer Service Essentials. Walk In The Customer Shoes. Greet Me. Value Me. Help Me. Listen To Me. Invite me Back. First Impressions. Did you know that 80% of communication is non-verbal. Phone Etiquette. 86% of the message received is through tone of voice!. How to Handle

763 views • 12 slides

Putting Your Best Foot Forward

307 views • 11 slides

Advisor Advisee 7th grade

269 views • 11 slides

Advanced Call Centre Skills Training - Edukite

A call centre agent is a person who is responsible for handling the reputation of a call centre by receiving incoming and outgoing calls. He needs to handle account inquiries, customer complaints or support issues based on the business types. In this course, you will learn how to prepare for all these situations. See More: https://bit.ly/2uitfDK

108 views • 9 slides

Phone Etiquette

315 views • 8 slides

Diploma in Telemarketing - John Academy

Telemarketing is a direct market technique for selling goods and services, making appointments, and generating sales leads over the telephone. This Level 3 Diploma in Telemarketing will teach you how to communicate effectively over the telephone, develop your telemarketing script, and close a sale. You will learn how to use the telephone and where it fits into our sales and marketing mix, and how telemarketing can add to your sales strategy. So, if you are thinking to use telemarketing to increase your sales success you can join this course now. See More: https://bit.ly/2P072Hv

93 views • 6 slides

Digital etiquette

82 views • 5 slides