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Advanced Call Center Skills Training - John Academy

Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. <br>See more....https://bit.ly/2Da2UNO<br>

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Advanced Call Center Skills Training - John Academy

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  1. 11/8/2018 Advanced Call Centre Skills Training - John Academy LOGIN LOGIN HOME / COURSE / BUSINESS / EMPLOYABILITY / ADVANCED CALL CENTRE SKILLS TRAINING Advanced Call Centre Skills Training Advanced Call Centre Skills Training ADVANCED CALL CENTRE SKILLS TRAINING   ( 7 REVIEWS ) ( 7 REVIEWS )  544 STUDENTS Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the … TAKE THIS COURSE TAKE THIS COURSE £ £279.00 279.00 £ £17.00 17.00 Welcome back! Can I help you with anything?   1 YEAR https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/ 1/15

  2. 11/8/2018 Advanced Call Centre Skills Training - John Academy  ADVANCED ADVANCED  COURSE BADGE COURSE BADGE  COURSE CERTIFICATE COURSE CERTIFICATE 25 25 NUMBER OF UNITS NUMBER OF UNITS 2 2 NUMBER OF QUIZZES NUMBER OF QUIZZES  20 HOURS, 15 MINUTES 20 HOURS, 15 MINUTES     HOME HOME CURRICULUM CURRICULUM REVIEWS REVIEWS Description: Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent.   Who is the course for? Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the quali?cation. Good understanding of English language, numeracy and ICT are required to attend this course. Welcome back! Can I help you with anything? Assessment:   Assessment:   https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/ 2/15

  3. 11/8/2018 Advanced Call Centre Skills Training - John Academy At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your ?nal exam, you will have the opportunity to test your pro?ciency with a mock exam. Certi?cation: Certi?cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi?cate of Achievement. You can however also obtain a Course Completion Certi?cate following the course completion without sitting for the test. Certi?cates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certi?cate’s turnaround time is 24 hours, and for the hardcopy certi?cate, it is 3-9 working days. Why choose us? Why choose us? A?ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E?cient exam systems for the assessment and instant result; The UK & internationally recognized accredited quali?cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene?t of career advancement opportunities; 24/7 student support via email. Career Path: Career Path: The Advanced Call Center Training course is a useful quali?cation to possess, and would be bene?cial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Call Centre and Customer Service Basics   Module One – Getting Started 00:15:00 00:15:00   Module Two – The Basics (I) 00:30:00 00:30:00 Welcome back! Can I help you with anything? https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/ 3/15

  4. 11/8/2018 Advanced Call Centre Skills Training - John Academy   Module Three – The Basics (II) 00:30:00 00:30:00   Module Four – Phone Etiquette 01:00:00 01:00:00   Module Five – Tools 01:00:00 01:00:00   Module Six – Speaking Like a Star 00:30:00 00:30:00   Module Seven – Types of Questions 01:00:00 01:00:00   Module Eight – Bench marking 00:30:00 00:30:00   Module Nine – Goal Setting 00:30:00 00:30:00   Module Ten – Key Steps 01:00:00 01:00:00   Module Eleven – Closing 01:00:00 01:00:00   Module Twelve – Wrapping Up 00:30:00 00:30:00   Call Centre & Customer Service Training Course- Activities 00:00:00 00:00:00 Telephone Etiquette Telephone Etiquette   Module One – Getting Started 00:30:00 00:30:00   Module Two – Aspects of Phone Etiquette 01:00:00 01:00:00   Module Three – Using Proper Phone Language 01:00:00 01:00:00   Module Four – Eliminate Phone Distractions 01:00:00 01:00:00   Module Five – Inbound Calls 01:00:00 01:00:00 Welcome back! Can I help you with anything?   Module Six – Outbound Calls 01:00:00 01:00:00 https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/ 4/15

  5. 11/8/2018 Advanced Call Centre Skills Training - John Academy   Module Seven – Handling Rude or Angry Callers 01:00:00 01:00:00   Module Eight – Handling Intero?ce Calls 01:00:00 01:00:00   Module Nine – Handling Voicemail Messages 01:00:00 01:00:00   Module Ten – Methods of Training Employees 01:00:00 01:00:00   Module Eleven – Correcting Poor Telephone Etiquette 01:00:00 01:00:00   Module Twelve – Wrapping Up 00:30:00 00:30:00 Mock Exam Mock Exam -  Mock Exam- Advanced Call Centre Skills Training 00:30:00 00:30:00 Final Exam Final Exam -  Final Exam- Advanced Call Centre Skills Training 00:30:00 00:30:00 4.6 4.6   7 ratings Welcome back! Can I help you with anything? https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/ 5/15

  6. 11/8/2018 Advanced Call Centre Skills Training - John Academy 0 0 5 STARS 5 STARS 0 0 4 STARS 4 STARS 0 0 3 STARS 3 STARS 0 0 2 STARS 2 STARS 0 0 1 STARS 1 STARS NO REVIEWS FOUND FOR THIS COURSE. NO REVIEWS FOUND FOR THIS COURSE. OTHER STUDENTS ALSO BOUGHT OTHER STUDENTS ALSO BOUGHT Welcome back! Can I help you with anything? https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/ 6/15

  7. 11/8/2018 Advanced Call Centre Skills Training - John Academy Online Multi-Business Training £ £199.00 199.00 £ £12.00 12.00 593   Diploma in Webinar £ £249.00 249.00 £ £14.00 14.00 371   Welcome back! Can I help you with anything? https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/ 7/15

  8. 11/8/2018 Advanced Call Centre Skills Training - John Academy Sports Agent Training Course £ £249.00 249.00 £ £12.00 12.00 524   Welcome back! Can I help you with anything? https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/ 8/15

  9. 11/8/2018 Advanced Call Centre Skills Training - John Academy Retargeting Training £ £199.00 199.00 £ £10.00 10.00 523   Welcome back! Can I help you with anything? https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/ 9/15

  10. 11/8/2018 Advanced Call Centre Skills Training - John Academy Digital Banking Diploma £ £199.00 199.00 £ £14.00 14.00 548   Welcome back! Can I help you with anything? https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/ 10/15

  11. 11/8/2018 Advanced Call Centre Skills Training - John Academy Learning and Development Manager £ £279.00 279.00 £ £14.00 14.00 457   544 STUDENTS ENROLLED 544 STUDENTS ENROLLED ACCREDITED BY ACCREDITED BY Welcome back! Can I help you with anything? https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/ 11/15

  12. 11/8/2018 Advanced Call Centre Skills Training - John Academy Welcome back! Can I help you with anything? https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/ 12/15

  13. 11/8/2018 Advanced Call Centre Skills Training - John Academy OUR COURSE AWARDING BODIES OUR COURSE AWARDING BODIES OUR COURSE PARTNERS OUR COURSE PARTNERS Welcome back! Can I help you with anything? https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/ 13/15

  14. 11/8/2018 Advanced Call Centre Skills Training - John Academy HAVE YOU ANY INQUIRY? HAVE YOU ANY INQUIRY? Full Name Full Name * * Your Email Your Email * * Telephone Telephone Message Message * * By submitting your information, you agree to the terms and conditions stated in our Privacy Policy Privacy Policy Submit Submit ABOUT US ABOUT US We are a company who is best known for o?ering awarding body accredited courses for anyone who wishes to take their professional life to the next level. Welcome back! Can I help you with anything? https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/ 14/15

  15. 11/8/2018 Advanced Call Centre Skills Training - John Academy  11 Floor, 15 St Botolph Street, London EC3A 7BB  020 3744 3990  info@johnacademy.co.uk CERTIFICATE CODE CERTIFICATE CODE Enter Certi?cate Code VALIDATE VALIDATE IMPORTANT LINKS IMPORTANT LINKS About Us FREE CV REVIEW For Business Redeem Voucher Terms & Conditions Privacy Policy Cookie Policy FAQ Contact FREE CV REVIEW FREE CV REVIEW     © JOHN ACADEMY.     Welcome back! Can I help you with anything? https://www.johnacademy.co.uk/course/advanced-call-centre-skills-training-2/ 15/15

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