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Organizations can create ServiceNow dashboards to support them in visualizing data and trends. <br><br>This post highlights the notable features of ServiceNow Dashboards, how they are created, and the alternatives available for data-driven organizations with more extensive requirements than ServiceNow can offer.<br>What are ServiceNow Dashboards?<br>ServiceNow Dashboards are a user interface for displaying data and metrics regularly used by an organization in a single location. Users create ServiceNow dashboards to convey meaningful information in an easily digestible format to users.
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Organizations can create ServiceNow dashboards to support them in visualizing data and trends. This post highlights the notable features of ServiceNow Dashboards, how they are created, and the alternatives available for data-driven organizations with more extensive requirements than ServiceNow can offer.
What are ServiceNow Dashboards? Responsive Dashboards and Interactive Filters ServiceNow users can leverage its inbuilt Responsive Dashboards to share a variety of widgets, including reports and Performance Analytics visuals. They highlight business-critical information tailored for specific roles, such as IT help desk agents, or to track vital performance metrics like service level compliance. One of its most beneficial features is the ability to apply interactive filters. When adjusting a specific report or chart on a dashboard, it can automatically refine other related widgets. Multi-tabbed Display Another notable feature of ServiceNow Dashboards is the multi-tabbed display. These dashboard tabs function similarly to web browser tabs, allowing users to effortlessly switch between tabs and dive into different content layers without reopening the dashboard. For ServiceNow users, dashboards and the multi-tabbed display help streamline operations and deliver business-ready insights at a glance.
Why Organizations Integrate ServiceNow Data with Third-Party Dashboards While the inbuilt ServiceNow Dashboards can be helpful, they come with certain limitations. • First, ServiceNow Dashboards are designed to display only ServiceNow data. This limits the full scope of visibility, and the dashboards do not reflect the insights of the wider enterprise. • Second, only users possessing a ServiceNow license can manage the Dashboards. This increases the TCO with the added burden of acquiring the right licenses for data access. • Third, ServiceNow Dashboards containing large data volumes (multiple variables)can negatively impact the solution’s performance. Data-heavy dashboards and reports slow down instances and queries, defeating the efficiency goals and degrading the scope of real-time intelligence. Third-party dashboards typically provide all of the key functionality available in ServiceNow dashboards, including sharing dashboards and customization.
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