A Brief About Managed Services

1. IT Managed Services

2. A Brief About Managed Services Managed services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method for improving operations and cutting expenses.

3. Managed Services

4. Managed Services Need • M.S. model can be can be used for following situations: • The organization has multiple locations of operation • The organization has large number of work force • The resource pool for processes are underutilized. • The skills required for managing operations are specialized. • The cost of operations is going up.

5. Benefits for Managed Services • Key customer benefits of Managed Services are: • Customer peace of mind – monitor network on 24x7x365 basis proactively. • Single point of contact for all issues. • Single supplier instead of multiple vendors. • Defined Service Levels (SLA’s) • Avoid costs of building own management & reporting systems • Lower Total Cost Ownership (TCO) for client • Provides in lesser cycle time, more value to the Client.

6. Benefits for Service Providers • Key service providers benefits of Managed IT support services are: • More Business contracts – extended longevity. • Increased ARPU (average revenue per user) . • Ability to interact with & influence customers at a business/application decision making level. • Providing value to the client of the Services availed by adding value.

7. The Architecture • A typical high-level architecture of a managed servicesplatform consists of : - • Data center. • Provisioning manager. • Monitoring server. • Application server. • Virtualization components. • These components serve as the back-end of the managed services environment.

8. Managed Services - Usage

9. Characteristics • Users do not own the physical infrastructure. • They rent usage from a third-party provider. • They consume resources as a service. • They pay only for resources that they use. • Servers are not unnecessarily left idle. • Users do not have to engineer for peak load limits. • With increased high-speed bandwidth, response times has been greatly reduced.

10. Managed Services Trends • To sustain Managed Services model, it is not enough to focus on the mere Centralization of transaction processing activities. • MSP are to be “business-focused” and develop a high performance service culture and establishing best practice processes.

11. Managed Services Drivers • Managed Services providers can generate scale-based synergies as more Managed Services contracts are agreed. • The larger the scope of the agreement, the greater the potential for Managed Services providers to maximize efficiencies and reduce costs.

12. Approach for delivering a Managed Services Model • The process of transitioning a Managed Services model can be split into three manageable phases, each phase being crucial for the success of Managed Services to be operational. • Developing the Strategy • Operational Blue Print • Implementation

13. Managed Services Models • Staff Augmentation Model : Previously organizations were once confined to the staff augmentation model for growth, they can now engage managed services – a model that can allow organizations to grow without hiring additional employees. • The Managed Services Model: Managed service is a model within which client organizations outsource the management and operation of support systems to external service providers which includes management, monitoring, and maintenance of systems and datacenter infrastructure

14. Managed Service Providers • Significant resources and expertise in building and managing next-generation data centers. • The barrier to entry is also significantly higher with capital expenditure required and billing and management creates some overhead. • Nonetheless, significant operational efficiency and agility advantages can be realized, even by small organizations, and server consolidation and virtualization rollouts are already well underway.

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